Salesforce Says AI Customer Service Saves $100 Million Annually (bloomberg.com)
- Reference: 0179782794
- News link: https://slashdot.org/story/25/10/14/1925230/salesforce-says-ai-customer-service-saves-100-million-annually
- Source link: https://www.bloomberg.com/news/articles/2025-10-14/salesforce-says-ai-customer-service-saves-100-million-annually
> The company is working to sell AI features that can handle work such as customer service or early-stage sales. To illustrate the value of the Agentforce product to business clients, Salesforce has been vocal about its own use of the technology.
>
> Chief Executive Officer Marc Benioff announced the statistic on Salesforce's savings during a speech Tuesday at the annual Dreamforce conference in San Francisco. The company said more than 12,000 customers are using Agentforce. For example, Reddit was able to cut customer support resolution time by 84%, Salesforce said.
[1] https://www.bloomberg.com/news/articles/2025-10-14/salesforce-says-ai-customer-service-saves-100-million-annually
And they lost? (Score:2)
If you make me talk to some AI bot, I'm hanging up and calling the competition. Plus, Salesforce is expensive. If a premium product can't deliver a premium experience, the sale is lost.
Re: (Score:2)
Buddy, I got news for you. You might as well try to get one AI agent to whine to the other AI agent.
My MINI / BMW dealer went to an AI agent to book oil changes and such early this year. They fired the lady that used to do it.
This BS is nearly ubiquitous now.
Re: (Score:1)
You don't need "a lady or an AI to book oil changes. All you need is a website that displays available time slots and a system to allow the customer to register for one of those time slots.
Re: (Score:2)
Apples to Oranges. When you call to schedule an oil change, that *is* something that can be handled by a bot...or a web form.
Very different than having to deal with SF because an api call that you're writing code for won't work right and you have a deadline looming to get data out and processed through yet another complex procedure that then needs to talk to another api to get the data properly back into SF.
Re: And they lost? (Score:1)
It isn't at all ubiquitous - it's well known that most corporate AI pilots are failing to deliver any value. Investment is cooling off, consumers and C-suites are beginning to understand the tech's serious, unsolvable flaws. Companies that have invested heavily in it are motivated to lie about the outcomes, but that can only last so long before the truth comes out. It's a bubble, and it's deflating.
Makes sense, Ai is a good way to deal with failure (Score:3)
[1]Salesforce Data leak [slashdot.org] And save more money than they did on their IT costs.
[1] https://yro.slashdot.org/story/25/10/14/0113254/shinyhunters-leak-alleged-data-from-qantas-vietnam-airlines-and-other-major-firms
Re: (Score:2)
But but but
[1]https://yro.slashdot.org/story... [slashdot.org]
Oh, and
[2]https://tech.slashdot.org/stor... [slashdot.org]
And there are plenty more, but i'm too lazy to google more than 5 seconds
[1] https://yro.slashdot.org/story/25/10/08/208202/salesforce-says-it-wont-pay-extortion-demand-in-1-billion-records-breach
[2] https://tech.slashdot.org/story/25/08/06/1556252/google-suffers-data-breach-in-ongoing-salesforce-data-theft-attacks
So tell me... (Score:1)
Is this $100 million in the room with us right now?
Salesforce AI Customer Service (Score:2)
Salesforce Says: AI Customer Service Saves $100 Million Annually.
Salesforce Customers Say: Salesforce AI Customer Service is utterly, utterly useless.
Yes, losing customers means less service expenses (Score:2)
Just switched 250-ish stores to a different carrier because old carrier decided a damned AI chatbot was the way forward to "improve" customer service. Please reboot your DSL modem to fix your metro-e fiber service indeed.
Salesforce advertises (Score:3)
I'm not sure that this will help them sell anything. They're just advertising that their customer service sucks. On the other hand, maybe the MBAs wont notice.
Re: (Score:2)
Imagine the money they would save by closing down customer support altogether...