SiriusXM Made It Too Tough For Customers To End Their Subscriptions, NY Judge Rules (deadline.com)
- Reference: 0175523975
- News link: https://slashdot.org/story/24/11/22/2021233/siriusxm-made-it-too-tough-for-customers-to-end-their-subscriptions-ny-judge-rules
- Source link: https://deadline.com/2024/11/siriusxm-subscription-click-to-cancel-new-york-judge-1236185377/
> New York State Supreme Court Justice Lyle Frank's ruling, issued Thursday, upheld elements of a lawsuit filed against the satellite audio firm in 2023 by New York Attorney General Letitia James. In a post on X after Frank's ruling, she wrote that the company "illegally forced people to go through a long and burdensome process to simply cancel their subscriptions. We sued SiriusXM to protect people's wallets, and now, SiriusXM must simplify its cancellation process and stop taking advantage of New Yorkers."
[1] https://news.slashdot.org/story/24/10/16/1550257/ftc-takes-on-subscription-traps-with-click-to-cancel-rule
[2] https://deadline.com/2024/11/siriusxm-subscription-click-to-cancel-new-york-judge-1236185377/
And that's why I am not a customer. (Score:2)
6 months free with new car, it was better than FM.. But a quick look at the cancellation process and whelp, it's not that much better just for fewer commercials on a drive.
When this is live and known to be working, they might get a customer.. That they would have had for the last 4 years.
Re: (Score:2)
Their programming, their cost, their commercials, their cancellation process. There's nothing to like about Sirius. At all.
Before the likes of Pandora, Spotify, whatever were a thing there was some value satellite radio. Now that you can stream whatever you want there's no point.
They are the worst (Score:2)
When it comes to cancellations and renewals, Sirius XM is the most crooked outfit I've ever dealt with. Every year I had to call and threaten to cancel in order to receive a decent package price. I noticed this year they're renewing with the good price without me having to call, I'm guessing as a result of this.
I avoided them for years (Score:2)
Because cancelling took 30 minutes of them constantly trying to offer me new deals. Pissed me right off. I wasn't using it at this time and I wanted to fucking cancel CANCEL IT. For FUCK SAKE it still pisses me off.
Next time I'll be really fucking hostile about it. I did sign up again not too long ago for a trip, and would have sooner if they weren't such a fucking hassle to cancel, next time though, no fucks will be given. Cancel it or I report the charge fraudulent .
good (Score:2)
Fuck sirius. With their pants on. At the beach.
Their cancellation process was so bad even 15 years ago, I said fuck it, not doing that again, and let it lapse on a dying/expiring credit card and they kept the service going and charged me for continuity of service.
Re: (Score:2)
I remember trying to cancel TiVO back in the day. It was also terrible.
Re: (Score:3)
The juice has to be worth the squeeze.
Re: (Score:2)
Why would anyone bother?
Apple Music and Spotify give you on-demand access to pretty much any music you want, plus podcasts, plus curated "radio" stations, plus new music based on what you already like; all at half the advertised cost of XM. And that's before all of XM's various surcharges, fees, taxes, et cetera, which the fine print mentions but does not actually enumerate. I couldn't even tell you what XM costs in total, because Sirius won't tell me!
Sirius gets you the curated radio stations and... Howa
Re: good (Score:2)
Except Spotify needs Internet access.