Apple and Goldman Sachs Fined Millions For Misleading Apple Card Holders
(Wednesday October 23, 2024 @05:22PM (msmash)
from the reputational-damage dept.)
- Reference: 0175311331
- News link: https://apple.slashdot.org/story/24/10/23/2012225/apple-and-goldman-sachs-fined-millions-for-misleading-apple-card-holders
- Source link:
Goldman Sachs and Apple will [1]pay $89 million in penalties and customer refunds over widespread service failures and deceptive practices in their joint Apple Card venture, U.S. consumer watchdog CFPB said on Wednesday.
The agency found Goldman mishandled credit card disputes while Apple failed to forward thousands of customer complaints. Both companies deceived users about interest-free payment plans for Apple devices, affecting hundreds of thousands of cardholders since the card's 2019 launch. Goldman must pay $64.8 million in fines and refunds, while Apple faces a $25 million penalty. The bank is now barred from issuing new credit cards without regulatory approval.
[1] https://www.theverge.com/2024/10/23/24277710/apple-goldman-sachs-cfpb-fine-charge-disputes-system
The agency found Goldman mishandled credit card disputes while Apple failed to forward thousands of customer complaints. Both companies deceived users about interest-free payment plans for Apple devices, affecting hundreds of thousands of cardholders since the card's 2019 launch. Goldman must pay $64.8 million in fines and refunds, while Apple faces a $25 million penalty. The bank is now barred from issuing new credit cards without regulatory approval.
[1] https://www.theverge.com/2024/10/23/24277710/apple-goldman-sachs-cfpb-fine-charge-disputes-system
Outside of the aesthetics (Score:2)
by rsilvergun ( 571051 )
Apple's products are surprisingly half assed. With PCs their competitor is Microsoft so we get used to comparing them to something that's much, much worse and they get a pass. And on the Phone Android is just a wild wild west.
But toe to toe with other, better established and run companies yeah, they're going to come up way, _way_ short.
Shocked (Score:3)
You mean to say that a private business with no experience running a credit service teaming up with an investment bank, rather than an actual, normal bank, that has no experience in handling normal consumers...was a disaster of an idea?!
Re: (Score:2)
"Disaster"? There's a problem that they definitely need to be penalized for, yes, but AppleCard is pretty successful. It's hard to see how the term "Disaster" applies.
By the way, this kind of consumer protection is likely to be a thing of the past come January. We'll all have to start getting used to a more predatory environment.