Marketing 'genius' destroyed a printer by trying to fix a paper jam
(2026/01/26)
Who, Me? This story starts with the worst mistake of them all – loaning a tool
The idea that an arbitrary naive human should be able to properly use a given
tool without training or understanding is even more wrong for computing than
it is for other tools (e.g. automobiles, airplanes, guns, power saws).
-- Doug Gwyn