Lloyds Banking Group apps play mix-and-match with customer transactions
- Reference: 1773316241
- News link: https://www.theregister.co.uk/2026/03/12/lloyds_banking_group_glitch/
- Source link:
Lloyds, Halifax, and Bank of Scotland - all part of Lloyds Banking Group - began reporting errors this morning after users complained of seeing strangers' transactions in their banking apps. Others found their own balances had disappeared entirely, raising concerns about the security of their funds.
While fellow vultures were seemingly unaffected by the defect when we checked our apps, we heard from readers about their troubles.
[1]
Some could see details of transactions, which revealed users' workplaces, salaries, charitable donations, and more.
[2]
[3]
Commenters under British personal finance guru Martin Lewis's [4]social media post about the bug also reported seeing other customers' full names, postcodes, and state pension details. Some said they saw child benefit payments seemingly flowing into their accounts.
The malfunction appears to have affected users in different ways. Some reported that both their balances and transactions were awry, while others said balances remained normal but transactions appeared to be incorrect.
[5]
Some said the issue persisted even after restarting the app several times.
[6]Lloyds Banking Group claims Microsoft Copilot saves staff 46 minutes a day
[7]Lloyds Banking Group says 'digitization' will power more branch closures
[8]Lloyds Bank reviews tech and engineering personnel in reorg
[9]Black horse down: Lloyds online banking services go dark
Screenshots of customer support chats, shared with The Register , showed that Lloyds acknowledged "how worrying this must be" for its users, and was escalating cases as a priority matter with technical teams.
Lloyds Group support staff also advised customers to avoid making transactions through its apps until the fault was resolved, but assured them their accounts remained safe.
It is unclear how many users in total were affected, to what degree data remains protected, or what caused the glitch.
Lloyds Banking Group did not respond to our requests for further information. Its social media teams are copy-pasting the same brief statement across all three banks' pages: "Hi X, Sorry about this. Some customers are having issues with viewing transactions & balances right now. Bear with us as we fix this."
[10]
We also contacted the [11]Information Commissioner's Office (ICO) to understand whether Lloyds had reported itself to the data protection watchdog. It acknowledged the request but had not responded to questions at the time of publication. ®
Updated to add at 13202 UTC, March 12
An ICO spokesperson said: "We are aware of an incident affecting some online banking services and we will be making enquiries."
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[6] https://www.theregister.com/2025/10/20/lloyds_banking_copilot/
[7] https://www.theregister.com/2025/10/02/lloyds_banking_group_digitization_investor_call/
[8] https://www.theregister.com/2025/02/18/lloyds_tech_engineering_reorg/
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[11] https://www.theregister.com/2026/03/11/ico_fines_police_scotland_over/
[12] https://whitepapers.theregister.com/
Re: It's not a bug, it's a feature
I mean the option to look through neighbours bank statements could be more entertaining than TikTok videos.
Maybe that was just a teaser.
only seen my account so
not been able to transfer it all to my account.
SQL
Somebody somewhere off-by-one'd on the old SQL access I would guess.
Re: SQL
Or someone commented out the key that ties cache to the logged in user.
Lloyds shifts skilled IT jobs from UK to India
I'll just leave it there:
https://www.ft.com/content/a304cf5a-5d91-4d4d-a41f-16651b59e758
Totally not related.
Re: Lloyds shifts skilled IT jobs from UK to India
India has outsourced it to the Andaman Islands (AI)
Re: Lloyds shifts skilled IT jobs from UK to India
Just as long as it doesn't get further outsourced in the Andamans to the [1]North Sentinelese , that definitely won't end well…
[1] https://en.wikipedia.org/wiki/North_Sentinel_Island
Re: Lloyds shifts skilled IT jobs from UK to India
ive sent the ft link to a few friends who are customers
some are also very gung ho about uk jobs in the uk.... reform style
sadly i know most will still be banking with them this time next year
human beings are not rational :)
Re: Lloyds shifts skilled IT jobs from UK to India
Who would you bank with instead? It's not that I'm not concerned, more that as far as I'm aware this is a path most of the other banks are already much further down.
Re: Lloyds shifts skilled IT jobs from UK to India
As is the case with so many service providers in most fields today - the one you are currently with is a bit / very crap, but none of the others are likely to be any better so unless the current one does something really bad compared to the others, it's probably not worth the effort of changing.
Who would you bank with instead?
I certainly don't envy ye olde banks who are trying to update systems originally developed in the mainframe era, all the while (excuse mixed metaphor) trying to take apart and reconstruct the aeroplane while it remains in flight and without it falling out of the sky, but it's definitely becoming clear that "throw a large horde of very over-sold but rather under-skilled and under-experienced junior Indian devs at it" is really not a winning strategy (Don't get me wrong, I'm absolutely sure there are many good Indian developers, but "Never mind the quality, just think of the quantity" really isn't a good plan, and even those who are good don't have the benefit of that hard-won and very important "institutional memory" knowledge built up by in-house staff over many years).
There is a reason why experienced and knowledgeable developers cost much more (the same as any skilled job, would you have a first year medical student do heart surgery on you - perhaps bank board members should volunteer for this to practise what they preach?), and it really is an absolutely stupid move to throw away those skills and experience, but it seems that so many banks still just don't get it.
You call yourself a bank, with all the grand stone buildings and boardrooms that that might have once implied, but in modern times you are really primarily a (complex) IT system with an accounting ledger attached. Mess that up, and you are nothing.
It does seem to be the case, however, that the newer banks, who are lucky enough to have the luxury of starting from scratch and don't have to maintain compatibility with or gradually ease away from legacy systems certainly do seem to have the better reliability, such as Chase UK, Monzo and Starling. Certainly, none of them haven't also had occasional glitches either, they all have various annoying things or rather half-baked features in their web apps, and that they don't have web banking (or branches) as a fallback for the occasions when you might really need them means that I would never use any of them as my main bank. Monzo in particular seem to have made particular efforts in fan-fæces mitigation (or maybe they just highlight it more) in having an [1]emergency holographic bank that they can switch over to when needed.
And that's where another aspect of grizzled IT wisdom comes in: you always need backups. So, have several bank accounts (and ideally with payment cards on different networks as well) so that you do have a fallback option if (when) one of them has problems.
[1] https://thefinrate.com/monzo-develops-backup-bank-to-prevent-outage-disruptions/
Re: Lloyds shifts skilled IT jobs from UK to India
And from the "More context" box-out in the article:
Lloyds Banking Group claims Microsoft Copilot saves staff 46 minutes a day
Lloyds Banking Group says 'digitization' will power more branch closures
Lloyds Bank reviews tech and engineering personnel in reorg
Black horse down: Lloyds online banking services go dark
Hmm, off-shoring, downsizing (hopefully) skilful UK tech teams, moar AI. What could possibly go wrong? Oh…
Re: Lloyds shifts skilled IT jobs from UK to India
Got a non-paywalled version of that?
So what part of 2018
made you decided to stay with Lloyds ?
Re: So what part of 2018
The mortgage I expect.
play mix-and-match
Lots of mix, not much match.
It's not a bug, it's a feature
Recent article from the Financial Times noted that "Lloyds strives to be ‘UK’s biggest fintech’ by selling more customer data".
Today's episode is just Lloyds giving everybody a free sample Shirley.
Nothing to see here, move along!