Tech support warrior left cosplay battle and Trekked to the office
- Reference: 1735889593
- News link: https://www.theregister.co.uk/2025/01/03/on_call/
- Source link:
This week, meet a reader we'll Regomize as "Worf," who told us he once worked as part of a 14-strong tech team, each member of which spent a week on call and therefore carrying a pager that could only be pinged by members of the C-suite. When the pager went off, the execs who controlled it expected rapid service – at all hours of day or night.
When Worf worked this job he was very active in Star Trek fandom. So active that he participated in a fan club that he told On Call "didn't just wear Star Trek pajamas" but got together to role play life on a Klingon warship.
[1]
Worf even got into Klingon martial arts, and practised weekly with the "bat'leth" – a bladed weapon favored by the race. Doing so involved dressing up in Klingon armor.
[2]
[3]
Other members of the tech team practised different martial arts, and on the morning after practise would compare bruises with Worf in the office.
"We scared the Grethor out of management," Worf told On Call.
[4]Backup failed, but the boss didn't slam IT – because his son was to blame
[5]Tech support chap showed boss how to use a browser for a year – he still didn't get it
[6]Tech support world record? 8.5 seconds from seeing to fixing
[7]Hide the keyboard – it's the only way to keep this software running
A quick primer for the Trek-averse
Klingons are a fictional warrior race and a staple of the Trek universe, initially serving as humanity's chief antagonist before becoming allies – a transition marked by the inclusion of a Klingon character named Worf in Star Trek: The Next Generation. Actor/director Leonard Nimoy [8]apparently requested a Klingon language be created for the third Star Trek film, as he felt random gibberish insufficient. The language caught the popular imagination, and now Microsoft's Bing Translate can [9]speak the language and inform us that "Grethor" is Klingon for hell.
One evening, Worf's bat'leth practice was rudely interrupted by his On Call pager.
"I had to leave practice and go straight to the office to help the exec who had paged me," Worf told On Call.
[10]
"Upon arrival, I stripped off all of my Klingon weapons," he told On Call. But because the C-suite expected fast service, he did not take off his armor, gauntlets, or the scabbards and holsters swinging from his belt.
Worf walked into his office as if it were any other day, picked up a copy of the work order, and started fixing the issue it described.
"I rapidly found the problem and resolved it under the watchful bugged-out eyes of a poor C-suite secretary and two of the senior execs," Worf told On Call. "Luckily, it was a very quick fix – just a printer config problem – and I felt this incident would enhance my reputation as someone who could fix things quickly."
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He was also a little relieved that the fast fix meant his bosses didn't have to spend too much time looking at his costume.
But when the job was done, Worf couldn't resist going into character for one brief moment.
"On my way out, I turned and gave the Klingon salute and slapped my armor loudly before walking out of the mahogany door."
"I'll never forget the looks on their faces," Worf told On Call. "I was laughing all the way back to my puH Duj."
That's Klingon for "Car."
What's the weirdest outfit you've worn to a tech support job? And why were you wearing it? Dress up your story and then [12]click here to send it to On Call , so it becomes part of this column's future. ®
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[4] https://www.theregister.com/2024/12/13/on_call/
[5] https://www.theregister.com/2024/11/29/on_call/
[6] https://www.theregister.com/2024/11/08/on_call/
[7] https://www.theregister.com/2024/11/01/on_call/
[8] https://www.kli.org/about-klingon/klingon-history/
[9] https://www.bing.com/translator/?from=en&to=tlh-Latn&text=I%20want%20to%20learn%20Klingon.
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Re: What's the weirdest outfit you've worn to a tech support job?
I dunno if I'd call it weird, but some might find it strange ... for over 5 decades I have regularly worn my leathers to "emergency" calls. Here in the Bay Area, the bike is often the fastest way to get somewhere ... and I'm not splitting traffic without armo(u)r.
Note that splitting is perfectly legal here in California.
Re: What's the weirdest outfit you've worn to a tech support job?
"Note that splitting is perfectly legal here in California. "
You obviously spend too much time reading comments below Youtube vids of motorcyclists.
Re: What's the weirdest outfit you've worn to a tech support job?
Just for the record, I have never watched a Youtube vid of motorcyclists, and don't plan on starting any time soon ever.
I do, however, regularly host motorcyclists from all over the US, and indeed the world.
Re: What's the weirdest outfit you've worn to a tech support job?
I had done the same so many times (off-site visits in leathers) that when people visited my 'normal' office (shirt [and sometimes tie]) a number of them didn't even recognise me!
Today IS a good day to fix the printer config
And to find the petaQ who screwed it up!
C-suite? Must've been full colour printer
Today is a good day to dye (sublimate)
Re: C-suite? Must've been full colour printer
Sounds like a Phaser printer
Swords and Sorcery
My weekends of Dark Ages reenactment occasionally intersected with my weekend tape swapping duties in the 90's. Period clobber normally mostly hidden under a 20thC coat though, although sword and larger pieces of armour frequently hanging off my backpack. The only witness being the security guard as it was the weekend and he was far too cool to mention anything.
Know your audience.
I damn near killed an idiot who we discovered had been commenting code in Klingon[0] ... Normally, I wouldn't have cared, but the comments popped up during a surprise visit from the CEO with a couple clients in tow looking to see how their customized version of the code was coming along. The customer knew Klingon. Including the cuss-words. He found it funny, thankfully.
[0] The Klingon only appeared in bits of assembler embedded in C ... quite fitting, actually.
Re: Know your audience.
And it wasn't picked up in the code reviews?
Coat as I know that most of this audience either chose not to, or aren't allowed by the manglement/bean-counters, to do such things.
Re: Know your audience.
Was an early SillyConValley startup, in roughly mid-1986. Code reviews as we now know them didn't really exist as yet.
Okrand's book The Klingon Dictionary had recently come out and many of the local nerds were trying to figure out if the then minimalist language was usable for anything. You can probably find examples from the Usenet of the era; I'm absolutely certain somebody has that old stuff up on a web page somewhere. Trekkies are like that.
Re: Know your audience.
"The customer knew Klingon."
It would be a toss up what was more incredible: that the client could read Klingon or that the client could read inline assembly. I suspect the latter.
Re: Know your audience.
It was one Silicon Valley startup talking to another Silicon Valley startup, in roughly 1986. Many of the principals were still young, and educated at Berkeley or Stanford ... and some were still grad students (for example, look up the history of CROMEMCO). Chances are good that they all knew at least a smattering of both. In that era and place, most of us cut our eyeteeth on BSD, C and assembler ... and were Star Trek fans.
Re: Know your audience.
[1]KLINGON GUIDE To Writing Perfect Code
Number 4: “A TRUE Klingon programmer does not comment his code!”
Although I prefer #6 for the Klingon mindset: "Debugging? Klingons do not debug. Our software does not coddle the weak.”
[1] http://www.aumha.org/a/klingon.php
Re: Know your audience.
I recall a certain antivirus vendor providing a Klingon version of their AV product. Don't ask how I know...
Worf is delusional because
"Luckily, it was a very quick fix – just a printer config problem – and I felt this incident would enhance my reputation as someone who could fix things quickly"
Really? The only reputation it would enhance would be that you will be remembered as a complete and utter stupid twat!!!
But, I also fall into that "stupid twat" category. Indeed I am also a fucking hypocrite because until a few years ago I was a member of our local TISWAS club. Infact, I was one of the founder members...
Re: Worf is delusional because
Compost Corner!
Bathing attire
As a PFY i worked for a company that made hotel management software and was sent to install and configure it, in a time before internet access was widely available, which meant travelling to various places. In a hotel in Cuba, I worked by the pool bar (using an ethernet connection from the adjacent building to my luggable) setting all configs in my swimming trunks, flip flops and sunglasses.
As a bonus, there were only 2 flights a week joining Cuba from my location so I spent 4 days there for a one day job. One of the best work trips I've had.
Re: Bathing attire
I was diverted from a 'quick trip' to Dubai to go and resolve an 'urgent' problem in Hong Kong as it was 'on the way' by somebody's reckoning. A great flight, seated in comfort, upstairs in a 747.
The customer was surprised at the quick response. So much so that they weren't in fact ready. I resolved the problem-that-wasn't-there and flew home to the UK after a few days sight-seeing only to return a couple of weeks later to complete the commissioning of new plant.
Re: Bathing attire
Ah, that reminds me that one of my sparky BiL's numerous jobs was field* service with a manufacturer of some sort of bathing pool plant and bathing attire was essential.
* Maybe not the best term in this case.
Re: Bathing attire
Sitting by a canal in Oxfordshire wasn't quite as glamorous!
I did, however, complete the necessary work with the laptop connected to a mobile over an IrDA connection (shielded from the sun) whilst at a boat rally. The alternative would have been to go home for a few hours which would have seriously interfered with the drinking time.
Shortly after that the company decided to stop the half day off in lieu we used to get for doing what was, essentially, bean counter work so we passed it back to them - mysteriously the work that "must be done on a Sunday" could then be completed on the Monday.
What's the weirdest outfit you've worn to a tech support job?
Dashed hopes and fading memories are my daily Tech Supp uniform