News: 1735032549

  ARM Give a man a fire and he's warm for a day, but set fire to him and he's warm for the rest of his life (Terry Pratchett, Jingo)

One third of adults can't delete device data

(2024/12/24)


The UK's Information Commissioner's Office (ICO) has warned that many adults don't know how to wipe their old devices, and a worrying number of young people just don't care.

Clearing personal data off an old device is an important step before ditching it or handing it on to another user. However, almost three in ten (29 percent) of adults don't know how to remove the information, according to a [1]survey of 2,170 members of the UK public.

Seventy-one percent agreed that wiping a device was important, but almost a quarter (24 percent) reckoned it was too arduous. This means that the drawer of dusty devices is set to swell – three-quarters of respondents reported hanging on to at least one old device, and a fifth did so because they were worried about their personal information.

[2]

It's an age thing, but perhaps not in the way Reg readers might expect. After all, the young tend to be a bit more tech-savvy, right?

[3]

[4]

Though this might be true when it comes to figuring out the new remote control, it is less so when seeing the need to deal with data on old devices. More than one in five (21 percent) of young people in the survey didn't think it was important to wipe personal data, while 23 percent said they didn't care about what might happen to that data.

Fourteen percent of people aged 18-34 said they wouldn't bother wiping their devices at all, compared to just 4 percent of people over 55. On the plus side, the majority (84 percent) of respondents said they would ensure data was erased before disposing of a device.

[5]Kids' shoemaker Start-Rite trips over security again, spilling customer card info

[6]Watchdog finds AI tools can be used unlawfully to filter candidates by race, gender

[7]Your air fryer might be snitching on you to China

[8]RAC duo busted for stealing and selling crash victims' data

Alternatively, some might not worry about it and stick it in that special drawer alongside all the cables that might be needed one day.

The survey also found that more than a quarter (27 percent) of UK adults were planning to treat themselves to a new device over the festive season, indicating that some free data wiping support may be called upon this Chrimbo among Reg readers in households up and down the country.

[9]

Suzanne Gordon, ICO Director of Public Advice and Data Protection Complaints, said: "Many of us will be looking to replace our phones and other devices over the Christmas period, so it's great to see that so many people recognize the importance of safely wiping your personal information. With the New Year being an ideal time to declutter, there's no reason to leave your old devices to gather dust in a drawer.

"Erasing your personal information from an old device doesn't need to be difficult, and it means that your data can't be accessed by anybody else, either by mistake or for malicious purposes such as fraud. For example, a factory reset via the settings can adequately erase your personal information from most mobile phones." ®

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[1] https://ico.org.uk/about-the-ico/media-centre/news-and-blogs/2024/12/14-million-people-don-t-know-how-to-erase-their-data-from-an-old-device/

[2] https://pubads.g.doubleclick.net/gampad/jump?co=1&iu=/6978/reg_security/front&sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&tile=2&c=2Z26eW9FJjItPH3TcefCnLgAAAME&t=ct%3Dns%26unitnum%3D2%26raptor%3Dcondor%26pos%3Dtop%26test%3D0

[3] https://pubads.g.doubleclick.net/gampad/jump?co=1&iu=/6978/reg_security/front&sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&tile=4&c=44Z26eW9FJjItPH3TcefCnLgAAAME&t=ct%3Dns%26unitnum%3D4%26raptor%3Dfalcon%26pos%3Dmid%26test%3D0

[4] https://pubads.g.doubleclick.net/gampad/jump?co=1&iu=/6978/reg_security/front&sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&tile=3&c=33Z26eW9FJjItPH3TcefCnLgAAAME&t=ct%3Dns%26unitnum%3D3%26raptor%3Deagle%26pos%3Dmid%26test%3D0

[5] https://www.theregister.com/2024/11/14/smartrite_breach/

[6] https://www.theregister.com/2024/11/08/ico_finds_ai_tools_can/

[7] https://www.theregister.com/2024/11/05/air_fryer_spying/

[8] https://www.theregister.com/2024/10/11/rac_worker_convictions/

[9] https://pubads.g.doubleclick.net/gampad/jump?co=1&iu=/6978/reg_security/front&sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&tile=4&c=44Z26eW9FJjItPH3TcefCnLgAAAME&t=ct%3Dns%26unitnum%3D4%26raptor%3Dfalcon%26pos%3Dmid%26test%3D0

[10] https://whitepapers.theregister.com/



Shredder is the answer

Jou (Mxyzptlk)

there is reason why there are shredders which can easily digest old 5 1/4 inch full height harddrives, or V6 motor blocks. For smartphones one step smaller is required, else a flash chip might make it through alive. Activated device encryption is not yet an enforced standard for every mobile...

let the turtle jokes roll in...

Working Out their Frustrations

An_Old_Dog

I'm surprised that people wanting to wipe their own device, but don't know how to, don't just take the device out on the back porch and have at it with a sledgehammer. Results:

1. Data wiped, device unusable.

2. User feels psychologically-better.

Icon for, "Wear appropriate PPE when sledgehammering electronic devices, as sharp bits could fly up and injure you."

Re: Working Out their Frustrations

Sitaram Chamarty

umm no, it's not just the sharp bits.

Or at least not without taking out the Li-ion battery first

(and good luck if that is not user-removable).

Speaking from experience: someone I know did this when I was visiting, and they had to hurriedly move the whole thing out into a more "open area" when it started smoking. The stink was horrible, and I'm willing to bet it was quite hazardous.

I can't recall if it burst into flame before or after the smoke though.

Re: Working Out their Frustrations

milliemoo83

(and good luck if that is not user-removable).

Is it with a big enough hammer.

Re: Working Out their Frustrations

heyrick

I have a rather nice pickaxe that I keep for these sorts of situations.

It's remarkably cathartic, too.

Burn it! Burn it with fire!

Brewster's Angle Grinder

But nobody was recovering the data afterwards. So job done!

Re: Working Out their Frustrations

vtcodger

"I can't recall if it burst into flame before or after the smoke though."

Yet another reason besides electronic waste and planned obsolescence to ban most devices with non-user-replaceable batteries.

Re: Working Out their Frustrations

Yet Another Anonymous coward

"I can't recall if it burst into flame before or after the smoke though."

Presumably the data was gone though. Task failed successfully

Re: Working Out their Frustrations

nautica

There is an unfortunate relation between "smart" devices and how technically "smart" most people are nowadays.

From a recent article in the website " Buzzfeed" ...

"BuzzFeed

"Older People Are Sharing What Scares Them Most About Younger Generations", by Hannah Loewentheil, Updated Sat, November 30, 2024, 7:18 AM CST·7 min read

...

2."They CANNOT use a computer. They can surf the web but cannot do anything useful. Many of my students are worse than my parents at doing simple things like attaching documents to emails or understanding the file path."

----------------------------------------------------------------

It seems that as people become more dependent on 'smart' devices, the more dumb they become...and this should be of very great concern to any and all regarding the use of 'smart' technology in cars to--ostensibly--make people "better" drivers.

Re: Working Out their Frustrations

Tron

On the plus side, thick young people will have to keep paying us old gits to help them out.

I usually use a hammer for hard drives. Be careful not to smash your paving.

Re: Working Out their Frustrations

vtcodger

"I usually use a hammer for hard drives. Be careful not to smash your paving"

If they still work, I generally use dd to zero them out then donate them to one of the local recycling operations. If not, I drill a hole through the case and platter then tie the platter off with a zip tie to keep it from rotating. Probably not as effective as a really thorough bludgeoning, but strangely satisfying.

Re: Working Out their Frustrations

Anonymous Coward

I found some of those platters actually surprisingly hard to drill through.

That said, I have these blue painted Bosch drills that drill both metal and concrete, and they do the job just fine if I set the drill to percussion.

As always, percussive treatment gets the job done :).

Re: Working Out their Frustrations

Orv

A lot of platters now are glass. Hard, but easy to shatter.

Re: Working Out their Frustrations

Anonymous Tribble

I have used acid to etch the coating off glass platters. It left me with a nice, clear glass disk.

For metal platters, I have used a blowtorch and angle grinder. No one is getting any data off those disks ever.

Re: Working Out their Frustrations

Orv

Kids now hate email almost as much as I hate making phone calls.

Re: Working Out their Frustrations

Philo T Farnsworth

I "wipe" my dead devices, whether they be phones, disk drives, or tablets, with the pointy end of a welder's "pick hammer."

Now that's what I call satisfaction.

I wonder, now that I'm thinking of it, how many people take the time to wipe the computers in their cars when they trade them in or even have an idea how to do it? In the last couple cars I've owned the setting to clear the system was buried about ten levels deep in menus.

Re: Working Out their Frustrations

Falmari

@Philo T Farnsworth "I wonder, now that I'm thinking of it, how many people take the time to wipe the computers in their cars when they trade them in or even have an idea how to do it?"

Having had a hire car* for the last week, I'd say not a lot. After pairing my phone to play music I then had to scroll through a list of 15 other phones to find mine. 15 previous drivers had left their phone data in the car's computer.

Before handing the car back I deleted my phone from the list though I have no idea if that was enough to clear the data collected from my phone off the system. Thankfully my phone runs /e/OS, the Renault was not able to access the phones content. Something it tried to do every time the phone connected, it would try to access Contacts and then the phone displayed an access failed message

*24 plate Renault Capture

Re: Working Out their Frustrations

Anonymous Coward

I tend to dig out the factory reset in the car interface. That zaps everyone's details including mine, even though I only allow linking to music and phone functionality, never to contacts.

Re: Working Out their Frustrations

Orv

On my iPhone it asks me if I want to let the car access my Contacts, and when i tell it no it just moves on.

Re: Shredder is the answer

herman

A hammer works for me.

Re: Shredder is the answer

Donn Bly

My preference is on the side of a hill at 100 yards as I sight in a new rifle. Although as an American I don't NEED an excuse for another rifle, I will take whatever excuse I can muster ;-) The hard drives just get the 3/8" drill bit in the drill press. Quick and easy.

Re: Shredder is the answer

Yet Another Anonymous coward

"Take off and nuke the site from orbit. It's the only way to be sure."

Of course these damn government types, restricting my 2A rights to own nukes for personal use.

Re: Shredder is the answer

Uncle Slacky

Recreational McNukes when?

Re: Shredder is the answer

Anonymous Coward

If only I lived in the States...

A Pedant Writes

MGJ

The word is drawer, not draw, which is a verb not a noun.

Re: A Pedant Writes

m4r35n357

I find it extremely ironic that many here ridicule such "pedantry", considering the importance of semantics to programming and IT in general.

Re: A Pedant Writes

may_i

Those who ridicule the pedant are generally those who can't write English to start with.

Re: A Pedant Writes

Androgynous Cow Herd

They can’t write good, you mean?

Re: A Pedant Writes

nautica

"Besides a mathematical inclination, an exceptionally good mastery of one's native tongue is the most vital asset of a competent programmer." --

Edsger Dijkstra

Re: A Pedant Writes

Yet Another Anonymous coward

But he was Dutch. I suppose being able to pronounce Dutch was an advantage reading assembly

Re: A Pedant Writes

Anonymous Coward

I don't know why this particular one gets on my nerves so much, it's not even one I get wrong due to dyslexia!

Re: A Pedant Writes

Anonymous Coward

I don't know why that particular spelling gets on my nerves so much, It's not even one that trips me up with dyslexia!

Re: A Pedant Writes

MGJ

Pleased to see that it has been corrected. Merry Christmas to the subs

Re: A Pedant Writes

PB90210

Winter drawers on...

Re: A Pedant Writes

JamesTGrant

Was going to add: nothing gathers dust in a drawer. Unless it’s permanently open, but that’d be a tray or a box…

Re: A Pedant Writes

Yet Another Anonymous coward

Obviously not a cat ownee

pedantry

js6898

Enough of all this I'm off to drawer a pitcher

Re: pedantry

Will Godfrey

Needs to be a tall drawer, or a drawer who can draw tall drawers.

Surely

Guy de Loimbard

The OS developers can add an app for idiots to help with wiping data?

Obviously it would have to be an app, because most users can't operate at system level either because they're not as interested, or as learned as the El Reg readers.

Hardly the most mind blowing of items from the ICO.

Which begs the next question:

Are the ICO going to do anything about it?

I'll get my coat as I'm not going to wait for the ICO to do anything, as usual! :)

Re: Surely

gnasher729

On an iPhone; Settings, General, Transfer and Reset. One item because you usually want to transfer all data to a new phone, then reset the original phone.

Re: Surely

PB90210

Assuming it's still working...

You should be able to wipe it remotely from the 'find my phone', if you didn't disable it... and, again, if it's working

Re: Surely

DS999

I think people don't understand how low the risk is, even if they dispose of a working phone. If I took my iPhone, turned it off (or it had broken and was "off") and gave it to you you're not going to be able to get any data off it unless you're willing to invest significant resources and even then you may not. On first unlock after boot phones require the password, biometrics don't work. Even the companies like Cellebrite that make a living off selling tools for police etc. to unlock phones have a much harder time dealing with phones that are in "first unlock" state. That's why Apple's change with iOS 18.1 to automatically reboot if a phone hasn't been unlocked with Face ID for 48 hours has frustrated police so much, police have a much shorter window to get approval to spend the money necessary for that (and the process must be complete before the time expires or the phone will reboot in the middle of the attempt)

I'm not saying it is impossible to unlock such phones and read the data, even though Cellebrite documents showed it has no way of accessing recent iPhone models in first unlock state today. Because that doesn't mean they couldn't discover a way tomorrow, or that someone else already has. But if you're selling a phone on eBay or giving it away to charity or sending it to recycling no one is going to invest the resources to unlock your phone unless you are "somebody". i.e. if they know they've got Taylor Swift's iPhone they might spend a lot of money trying to unlock it because there are potential gains (selling info to tabloids, blackmailing her, the possibility of finding financial information on it to steal from her) but if it is just some random phone and they have no idea who's it is? Nope, there is 0% chance of them getting in because even if ways of getting in exist they aren't going to pay for far more than the phone is worth to unlock it.

I'm talking mostly about iPhones here since that's what I have knowledge of, but my understanding is that the situation is pretty much the same with Pixel and high end Samsungs (except that I don't think they do the automatic reboot thing yet) Cheaper models may have fewer protections so extra paranoia might be justified that end user attacks might be known. Though even then someone has to care enough to bother.

Re: Surely

doublelayer

The biggest risk is that people might pick up some unerased devices in the hopes that some of them have a pin of 123456 or unlock without a pin at all. Then they have a low-cost way to steal things. It's not hard to press the erase button, and for most people, there is little reason for concern that there will be recoverable data left after doing that. The flash may not be entirely erased, but most phones encrypt by default and the part of the flash where the key is has been erased. For most opportunistic attackers, getting low-level access to read the flash is more work than they're going to do either.

There are exceptions for phones or drives that don't work where physical destruction is advisable. Otherwise, most people have no need to do that.

Re: Surely

Charles Bu

Yes, it would be very similar with all Android OS mobile phones - which as you say, Pixels and high-end Samsungs use, but also low-end Samsungs, middle-of-the-road Samsungs, Motorolas (high, low, and mid), Xiaomis and most other Android OS mobiles made in the last few years.

Bottom line is, if you don't have the specific Google account details to log in (ie previously registered to the device), you would find it very difficult or very costly to access any of the info belonging to the user who hadn't wiped it.

Re: Surely

Orv

Yup. I use this a lot at work (or just do it through Apple Configurator) because I loan out iPads.

On Google Chromebooks the corresponding option is called "Powerwash".

Re: Surely

jdiebdhidbsusbvwbsidnsoskebid

"The OS developers can add an app for idiots to help with wiping data?"

Well for [my version of] android, it's settings->system->advanced->reset options->erase all data. Hardly difficult.

But...

Mage

How do you delete the data that Apple, Google, Amazon, Microsoft and the App providers etc stored?

Re: But...

Giles C

Well if you are in the EU or UK the GDPR is you friend, make a subject access request and ask for full deletion.

They legally have to comply but in the rest of the world probably more chance of pigs evolving wings and jet engines at the same time…..

Re: But...

Steve Davies 3

Not if you are trying to fly on American Airlines today.... Their jet engined thingies are grounded. Probably because the Pigs have come out in sympathy with the turkeys.

Re: But...

Yet Another Anonymous coward

The headline was abbreviated here to "Technical fault grounds America" which seemed prescient

* joeyh_ runs ps and sees 10 lines of awk code
* joeyh_ recoils in horror