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  ARM Give a man a fire and he's warm for a day, but set fire to him and he's warm for the rest of his life (Terry Pratchett, Jingo)

Microsoft Flight Simulator 2024 struggles to take off

(2024/11/20)


The debut of Microsoft Flight Simulator 2024 yesterday was met with severe turbulence as servers struggled to keep up with user demand.

Microsoft Flight Simulator 2024 was hotly anticipated. New life was breathed into the old franchise [1]in 2020 , and fans have anxiously awaited the sequel, hoping it would iron out some of the rough edges and add some new modes and detail.

However, the [2]launch , at 0800 Pacific (1600 UTC) on November 19, did not go well for a large number of users. Many reported lengthy loading times and hours spent listening to GPU fans. Users whose initial load had gotten past 90 percent but then stalled were [3]advised by the Microsoft Flight Simulator support account to reboot and try again.

[4]

The timing of the incident is unfortunate. While customers who had spent three-figure sums on the title struggled with connection issues, Microsoft's Ignite event was getting under way. In addition to the inevitable focus on AI, Microsoft is promoting its cloud service, Azure. Having its name linked to a failure of server scaling and planning is, therefore, less than ideal.

[5]Gamers are replacing Bing Maps objects in Microsoft Flight Simulator with rips from Google Earth

[6]We've heard some made-up stories but this is ridiculous: Microsoft Flight Simulator, Bing erect huge skyscraper out of bad data

[7]I can see my house from here! Microsoft Flight Simulator has laid strong foundations for the nerdy scene's next generation

[8]Pretend your holiday wasn't cancelled from next month: Microsoft Flight Simulator cleared for take-off

The developers [9]posted a video to explain the situation and apologize for the inconvenience. Sebastian Wloch, CEO and co-founder of the title's developer, Asobo, insisted that everything worked under a simulated load of 200,000 users, but a database cache crumpled under demand on launch day. Retries after failures extended load times and users who did get in were missing aircraft due to incomplete installations.

Launch days can be bumpy for some titles, and services overwhelming servers is not isolated to the gaming industry, as anyone who has attempted to purchase tickets for certain events can attest. However, the surge could have been easily predicted, and the load testing was clearly inadequate. In addition, being unable to scale to handle the load is inexcusable. Particularly when the game's publisher also operates the second-largest cloud provider.

[10]

We asked Microsoft if it planned to chuck another hamster or two into Azure's wheel to help things along. The company has yet to respond. ®

Get our [11]Tech Resources



[1] https://www.theregister.com/2020/08/17/microsoft_flight_simulator_2020_review/

[2] https://www.flightsimulator.com/november-14-2024-development-update/

[3] https://x.com/MSFS_Support/status/1858932444260421714

[4] https://pubads.g.doubleclick.net/gampad/jump?co=1&iu=/6978/reg_onprem/personaltech&sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&tile=2&c=2Zz4Vs4p0bT2mC0zlRIcSgAAAAEA&t=ct%3Dns%26unitnum%3D2%26raptor%3Dcondor%26pos%3Dtop%26test%3D0

[5] https://www.theregister.com/2020/10/19/google_flight_simulator_replacement/

[6] https://www.theregister.com/2020/08/20/flight_simulator_bing_fawkner_tower/

[7] https://www.theregister.com/2020/08/17/microsoft_flight_simulator_2020_review/

[8] https://www.theregister.com/2020/07/13/microsoft_roundup/

[9] https://youtu.be/kuMd7udCyFM?si=Njr3yh5ETufLSgGg

[10] https://pubads.g.doubleclick.net/gampad/jump?co=1&iu=/6978/reg_onprem/personaltech&sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&tile=4&c=44Zz4Vs4p0bT2mC0zlRIcSgAAAAEA&t=ct%3Dns%26unitnum%3D4%26raptor%3Dfalcon%26pos%3Dmid%26test%3D0

[11] https://whitepapers.theregister.com/



Spazturtle

Normally I would criticise online only requirements but MS are actually trying something new here and doing something they couldn't do offline. The new high quality map in 2PB in size which obviously can't be downloaded so it has to be steamed.

Clouds of steam?

Jellied Eel

The new high quality map in 2PB in size

Eek! Reminds me of a time when I worked for a GIS company who had a customer that had a requirement for a complete DTED model of the Earth (including oceans) at a 1m resolution.. Which was back in the early '90s and big disks were measured in GB, not TB.

Plus from the article-

Having its name linked to a failure of server scaling and planning is, therefore, less than ideal.

Indeed. So potential Azure customers may have learned 2 things, that, and it might struggle a bit with large datasets and workloads..

so it has to be steamed

Perhaps nicely Freudian, but possibly apt and which of MS's datacentres were doing just that. Plus Azure being a shared platform, at what point might resource demands from games like this start to impact those datacentres other users? Steam often struggles when big titles release, but their platform isn't shared with people who're trying to get work done. Unless they've shifted some of their back-end to AWS or another CDN like some other games companies have done. Which is mildy amusing given going onliine cut out retailers and allowed games companies to keep the full retail price, but now are going back to sharing that with online 'retailers'.

LVPC

Actually, the client map used by flight sim 2020 is 2 petabytes. Works fine on high-end pcs with fast internet - except for the frequent service interruptions because Azure can't handle the peak load.

The increased map data will eventually be 4 petabytes, but much of that increase is because many parts of the world have very low-resolution coverage. And all that map data is available for use by those who don't "upgrade."

The forums at https://forums.flightsimulator.com/latest are awash with people successfully demanding refunds, and others saying "don't want to say I told you so, but I told you so."

Fortunately, the previous version works better. Maybe next year ... Or probably not.

andy 103

It's easy to take the piss but what they're trying to do here is actually quite difficult.

Given it's Microsoft the use of Azure isn't surprising. Saying "but a database cache crumpled under demand on launch day" suggesting this is an Azure-only problem, which couldn't possibly happen on AWS or Google Cloud, is simply bollocks.

They should have perhaps tested it more by degrading individual services like the cache.

At least it's not *real* flights unlike with BA earlier this week!

What could possibly go wrong?

Doctor Syntax

Nevertheless there seems to be a difference in the way any good programmer asks themselves that question and the way Microsoft do.

Good programmers ask it to probe for likely problems and deal with them in advance. For Microsoft it seems to be a form of self-assurance inviting the answer "Nothing". Of course for the rest of us nowadays, when asked in the context of a Microsoft product, it's asked ironically.

Roland6

> It's easy to take the piss but what they're trying to do here is actually quite difficult.

Not sure what was difficult compared to other launches, which a hyperscaler should be familiar with, particularly given years back it was this type of event (rapid elastic scaling without performance hit) that cloud was promoted as being good at….

Obviously...

Locomotion69

Retries after failures extended load times and users who did get in were missing aircraft due to incomplete installations.

Best simulation ever! Under high demand, and limited resources, you miss your aircraft.

I'll get my coat....

Re: Obviously...

Yet Another Anonymous coward

Flight Simulator - Southwest edition ?

Simulating 737s?

Bebu sa Ware

I have only seen Flight Simulator once, way back when, and that was on a peculiar Olivetti PC - pretty impressive at the time.

But these are simulated aircraft in clouds so a bit of turbulence then. I wonder are all the concurrent users' aircraft flying in the same simulated sky?

Re: Simulating 737s?

Tom66

There's a multiplayer version if you want, but the default is single player so it's just you in the sky.

No-fly zone for me

ntt

The main failure on Microsoft's side was not allowing people to pre-download the game and activate it later.

With the entire world trying to download and log in at the same time it was to be expected that something could be wrong, big time.

Apparently they haven't learned from the launch of FS2020, they've made exactly the same mistakes - but on a bigger scale this time.

How unfortunate

Pascal Monett

How unfortunate that Redmond didn't ask Blizzard for a few pointers on how to do major online game launches.

I mean, it's not like they bought them or anything.

Oh, wait . . .

Fans?

-tim

There is nothing wrong with the fans going crazy in a flight simulator assuming they adjust based on the throttle setting. Can they get them to have a proper audio beat for the proper black helicopter experience?

I had a Sun T1000 that would be quite nice right behind me while flying a jet fighter simulator.

Can't resist

Greybearded old scrote

[1]This and [2]that.

[1] https://www.youtube.com/watch?v=TDik1UDl-Vg

[2] https://youtu.be/kb20xhcrK4g?t=45

Microsoft Flight Simulator 2024

Howard Sway

Ironically it's the only MS product released this year without Copilot forced into it.

Re: Microsoft Flight Simulator 2024

jokerscrowbar

That deserves a pint. Well said.

jokerscrowbar

Euro Fighter Typhoon and Flight Unlimited 3 still running fine on my souped up XP. He said retro-smugly.

Most of the maps/pics they use for this new version are almost as old unless you live in CA.

Microsoft Flight Simulator 2024

Anonymous Coward

Sponsored by Boeing

Re: Microsoft Flight Simulator 2024

The Dogs Meevonks

MAX-imum effort for that joke... here's a pint for your trouble.

X-Plane

herman

X-Plane is still the industry standard.

Re: X-Plane

Antron Argaiv

I have v11. From what I've tried, it meets my simulation needs and I think it's good value for money. Microsoft products don't really excite me enough to spend $$$ on them.

The Dogs Meevonks

Maybe releasing a game that requires an always online simply to run, and requires hundreds and hundreds of pounds in extras to actually be playable... was a bad idea.

I once worked out on an older version of MS flight sim.... that to own the whole game, would cost in the region of £1000+ and even with the sales they used to have (sales are worthless now) on the DLC, owning it all in a sale was still in the £500+ region.

That's not a game... that's a scam.

zimzam

Don't look up Train Simulator then.

Yet Another Anonymous coward

Rail-replacement Bus Service simulator

Let me put it this way: today is going to be a learning experience.