Bank of America app glitch zeroes out people's balances
- Reference: 1727898517
- News link: https://www.theregister.co.uk/2024/10/02/bank_of_america_outage/
- Source link:
Complaints of wrong numbers in balances started pouring in at about 0930 PT (1630 UTC) on Downdetector, peaked at about 20,500 at 1020 PT, and are currently cruising at about 3,000 to 5,000 gripes every few minutes. The bank's website as well as mobile app seems to be affected, showing zero or just wrong values for accounts.
"It was fine earlier this morning," one punter said. "I went back in, it took forever to log-on, and then my balance was zero for both checking and savings which is wrong. Now it's showing my balance as of yesterday."
[1]
From Downdetector's [2]outage map of complaints about Bank of America's online services, the errors seem concentrated in major cities, though that's likely simply due to population density.
[3]
Where's my money??! ... Downdetector's hot-spot map of reported errors with Bank of America balances
Some of us here at Vulture West were affected by the glitch, with one staffer's checking account not registering a balance at all and another getting a warning notice, which you can see below.
[4]
Oh, that's not looking good ... A BoA error today saying accounts cannot be retrieved at this time
Hopefully this will be sorted out faster than the bank's [5]major service disruption in 2011, when its website went down for four days. That turned out to be an IT snafu, rather than a cyberattack, and it's likely the same is true in this case.
Bank of America had no comment at the time of going to press; we'll keep this story updated as necessary. ®
Updated to add at 1400 PT (2100 UTC)
Bank of America has assured us it has mostly fixed whatever the underlying problem was.
"Some clients are experiencing an issue accessing their accounts and balance information today," a spokesperson told The Register . "These issues are being addressed and have largely been resolved. We apologize for any inconvenience."
Get our [6]Tech Resources
[1] https://pubads.g.doubleclick.net/gampad/jump?co=1&iu=/6978/reg_onprem/personaltech&sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&tile=2&c=2Zv3CgHKFsntpXb-3spzhaAAAAMY&t=ct%3Dns%26unitnum%3D2%26raptor%3Dcondor%26pos%3Dtop%26test%3D0
[2] https://downdetector.com/status/bank-of-america/
[3] https://regmedia.co.uk/2024/10/02/map.jpg
[4] https://regmedia.co.uk/2024/10/02/boa.jpg
[5] https://www.theregister.com/2011/10/03/bank_of_america_website_outage/
[6] https://whitepapers.theregister.com/
Cash is king
Now imagine that your cash under the mattress kept disappearing due to reality glitch.
Impossible, unless your neighbour has a highly trained cat thief.
Cash is an asset you can touch, smell, roll.
Money in the bank is just a sum of all your transactions stored in the database.
wrong one
it's debts you want to zero out not the balances, try again
Never so Happy
But not at the time. BoA canceled my credit card because I always paid it off!! And only used it two times a year... After I hear of BoA's craptasitc performance over the last decade, I can live with out BoA
I remember the day I closed my BoA account. The teller said it may take some time because the computers were slow. She went from one computer to another, trying to find one that worked. The hard drive lights were almost continuously on. I peeked around at the screen and saw cryptic exe names flashing in the Windows task bar and the focus jumping in text fields. I asked for cash ASAP.
They should have waited until 3pm Friday afternoon.