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SAP system gives UK tax collector a £750B headache as clock ticks on support

(2024/07/23)


Updated The UK's Treasury ministry is to determine the fate of aging SAP software that runs the nation's tax system – processing £750 billion ($968 billion) of transactions a year – over the coming weeks.

The incoming Labour government faces the task of deciding the future of the technology supporting tax collection, which currently runs on a " [1]highly customised version of the SAP ECC 6.0 commercial software package ."

Mainstream support for ECC 6.0 ends at the close of 2027, giving His Majesty's Revenue and Customs (HMRC) just less than three and a half years to complete a move to SAP's latest system – based on S/4HANA – or to a system from a competitor, most likely Oracle.

[2]

Among SAP users and advisors, it is widely thought that because of the lengthy planning and implementation timelines, any large organization that has not begun work to move from ECC to S/4HANA will struggle to do so before the mainstream support deadline. Even achieving the transition before the end of extended support – which only offers updates for security and stability at a 2 percent premium – could be very challenging, according to Jens Hungershausen, [3]chairman of the German-speaking user group DSAG .

[4]

[5]

Last week, HMRC awarded Capgemini a contract worth up to £574 million ($741 million) to run legacy tax management systems until 2029. This includes "run and change" services for Enterprise Tax Management Platform (ETMP), the main tax platform. It does not include a platform upgrade.

Officials said HMRC had been undertaking detailed planning on how to meet the challenge of SAP ECC 6 support ending in 2027 and what that means in ensuring continuity of service for ETMP, which runs the accounting systems of more than 40 taxes and benefits, managing £750 billion of transactions each year.

[6]

"Next steps are subject to ministerial approval," the official said.

[7]Capgemini wins deal with UK tax collector worth up to £574M

[8]Labour wins race to lead UK, but few would envy the load in its tech in-tray

[9]Capgemini to keep the legacy lights on at HMRC for £245.5M

[10]HMRC must grow 'intelligent client' function to sort out post-Brexit tech issues – watchdog

Capgemini began work on ETMP under the Aspire contract, which began in 2004 and was set to run for 10 years. Although Aspire formally ended in 2017 after a three-year extension, support for ETMP was one of the elements further extended until 2020.

In January 2022, [11]HMRC awarded Capgemini a £51 million agreement to continue supporting UK tax systems including ETMP until December 2024.

The latest contract was awarded under the [12]RM6100 framework , a joint purchasing arrangement that is estimated to be worth a maximum of £2 billion, also known as Technology Service 3.

HMRC has yet to say whether there was a "mini-competition" within the framework or whether the notice for competition was published.

[13]

One official said the Capgemini award was made "following a competitive tender process."

The Register has repeatedly asked HMRC to comment. ®

Updated at 12.03 UTC on July 23, 2024, to add:

Following publication of this article, HMRC finally made contact. A spokesperson told us:

"As we modernise our IT estate, we’ve awarded a contract to support our Enterprise Tax Management Platform (ETMP) and Enterprise Operations Platform (EOPS) following a competitive tendering exercise.

"These systems play a crucial role in supporting internal capabilities and administering tax regimes, enabling the department to cover more than £750 billion tax transactions annually."

Get our [14]Tech Resources



[1] https://www.contractsfinder.service.gov.uk/Notice/ea6e647b-3bd2-4bad-9f71-dba5b3bc9128

[2] https://pubads.g.doubleclick.net/gampad/jump?co=1&iu=/6978/reg_software/databases&sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&tile=2&c=2Zp-ToTyv6CMLRjyyQ8UC9gAAAJM&t=ct%3Dns%26unitnum%3D2%26raptor%3Dcondor%26pos%3Dtop%26test%3D0

[3] https://www.theregister.com/2024/06/12/sap_ecc_support_deadline/

[4] https://pubads.g.doubleclick.net/gampad/jump?co=1&iu=/6978/reg_software/databases&sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&tile=4&c=44Zp-ToTyv6CMLRjyyQ8UC9gAAAJM&t=ct%3Dns%26unitnum%3D4%26raptor%3Dfalcon%26pos%3Dmid%26test%3D0

[5] https://pubads.g.doubleclick.net/gampad/jump?co=1&iu=/6978/reg_software/databases&sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&tile=3&c=33Zp-ToTyv6CMLRjyyQ8UC9gAAAJM&t=ct%3Dns%26unitnum%3D3%26raptor%3Deagle%26pos%3Dmid%26test%3D0

[6] https://pubads.g.doubleclick.net/gampad/jump?co=1&iu=/6978/reg_software/databases&sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&tile=4&c=44Zp-ToTyv6CMLRjyyQ8UC9gAAAJM&t=ct%3Dns%26unitnum%3D4%26raptor%3Dfalcon%26pos%3Dmid%26test%3D0

[7] https://www.theregister.com/2024/07/19/capgemini_win_hrmc_deal_worth/

[8] https://www.theregister.com/2024/07/05/labour_tech_challenges/

[9] https://www.theregister.com/2024/05/24/capgemini_hmrc_legacy_deal/

[10] https://www.theregister.com/2024/05/20/hmrc_must_grow_intelligent_client/

[11] https://www.theregister.com/2022/01/11/hmrc_capgemini/

[12] https://www.crowncommercial.gov.uk/agreements/RM6100

[13] https://pubads.g.doubleclick.net/gampad/jump?co=1&iu=/6978/reg_software/databases&sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&tile=3&c=33Zp-ToTyv6CMLRjyyQ8UC9gAAAJM&t=ct%3Dns%26unitnum%3D3%26raptor%3Deagle%26pos%3Dmid%26test%3D0

[14] https://whitepapers.theregister.com/



Cost: "highly customised" vs bespoke ?

alain williams

What would it cost HMRC to produce its own bespoke system - written from scratch ? How much will it cost to make bespoke changes to S/4HANA (or Oracle or ...) ?

Once done it will not need to do this again; except of course when government changes tax legislation which would trigger changes in whatever it uses.

SAP now insists that everything runs in the SAP cloud. I would feel much happier if my tax records were kept in an HMRC cloud rather than a SAP one.

Re: Cost: "highly customised" vs bespoke ?

Paul Crawford

What would it cost HMRC to produce its own bespoke system - written from scratch ?

That would depend on which set of jokers it contracted the job to...

Re: Cost: "highly customised" vs bespoke ?

t245t

>> What would it cost HMRC to produce its own bespoke system - written from scratch ?

> That would depend on which set of jokers it contracted the job to...

It would cost a lost less and therefore the private sector wouldn't be able to gouge the price.

Re: Cost: "highly customised" vs bespoke ?

Peter2

What would it cost HMRC to produce its own bespoke system - written from scratch ?

I once was chatting to the CTO of a software company. He said that a company had just spent many tens of millions trying to duplicate the feature base of their product before giving up and becoming one of their customers.

He found it hilarious, since in basically his words if they'd have asked then he'd have sold them a copy of the sourcecode and a license allowing them to do whatever they wanted for their own internal use for much less. For what they'd wasted he'd have happily have sold them the company and retired to somewhere sunny. (which he subsequently did when somebody else bought the company)

It's probably not that easy to do. However in the long term it's definitely the right thing to do.

Re: Cost: "highly customised" vs bespoke ?

Anonymous Coward

How much will it cost to make bespoke changes to Oracle?

Personally I'm not sure, but I'm sure there's someone in Birmingham who could offer an opinion on this

Ahh those were the days

Anonymous Coward

Highly bespoke systems built to meet the customers actual requirements.

Monthly change requests.

Precision fixes and proper testing + documentation.

Then came the bean counters.

Scrap tax

Dr Who

As the cost of HMRC IT infrastructure approaches the total tax take, the cheapest option may be to scrap taxation.

Re: Scrap tax

Jimmy2Cows

Just simplify it. The main reason the damn thing costs so much to build, run and maintain is the sheer complexity of our tax laws. Slapping more and more lipstick onto an ever-fattening, aging pig.

Need to go back to basics on tax, rewrite the rules from the ground up. Massive simplification.

Never gonna happen of course. Too many vested interests keeping the existing loopholes open.

Re: Scrap tax

vtcodger

My rather vague recollection is that our Republicans here in the US tried that in the early 1980s. And, as I recall, they -- being rather less demented than their current namesakes -- actually did a not half bad job of it. The problem. Within a decade or so, all the exceptions, complexity, and outright lunacy had found it's way back into the US tax codes.

I don't normally say anything nice about the government...

Tron

...but the HMRC portal does actually work OK. If you can jump the multiple hurdles to identify yourself and actually access it.

It will be a pity if they Oracle it. But as long as they are ready to print paper forms and send them out to everyone, I'm sure we'll cope.

Nothing to see here

Spoobistle

There aren't going to be any tax changes till 2029.

So we can keep on with the old system till then!

This is an unauthorized cybernetic announcement.