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Game dev accuses Intel of selling ‘defective’ Raptor Lake CPUs

(2024/07/13)


One game developer says it's had enough of Intel's 13th and 14th-generation Core microprocessors, calling them "defective."

Australia-based indie dev studio Alderon Games made its frustrations with Intel's latest chips public in a [1]write-up titled, "Intel is selling defective 13-14th Gen CPUs," authored by the studio's founder Matthew Cassells.

"My team at Alderon Games, working on the multiplayer dinosaur survival game Path of Titans, has been encountering significant problems with Intel CPU stability," he said. "These issues, including crashes, instability, and memory corruption, are confined to the 13th and 14th generation processors. Despite all released microcode, BIOS, and firmware updates, the problem remains unresolved."

[2]

[3]Stability issues on Raptor Lake processors first caught widespread attention in February, and have been linked to some of the first 13th Gen Raptor Lake CPUs that were launched in late 2022. The Core i9-13900K and Core i9-14900K, Intel's top-end models, seem to be the most affected, and there are some reports that the cut-down Core i7-13700K and Core i7-14700K also have problems.

[4]

[5]

One of the telltale signs of these stability issues on Raptor Lake is the "out of video memory" error message that pops up in games such as Fortnite. Cassells claims that his studio has received thousands of crash reports from players using 13th and 14th-gen Core chips and that his development team has personally experienced "frequent instability" on their own Raptor Lake-powered PCs. The studio founder says servers running on these Intel CPUs have experienced "constant crashes."

[6]Phoenix UEFI flaw puts long list of Intel chips in hot seat

[7]Latest figures show AMD chipping away at Intel's CPU dominance

[8]Intel over the Moon as Lunar Lake's NPU performance TOPS Meteor Lake

[9]Intel Meteor Lake makes unexpected leap to socketed motherboards

Intel has attempted to address these issues with new microcode distributed via motherboard BIOS updates and has also told motherboard makers to [10]not enable extreme power modes by default.

For example, in some cases MSI motherboards set a power limit of 4,096 watts and 512 amps; no Intel CPU would ever use all that power, but it more or less sets no restraints on a chip's automatic frequency boosting tech, and that seems to result in crashes.

That said, stability issues still persist and Intel hasn't been entirely forthcoming on the root cause.

[11]

"Intel and its partners are continuing to investigate user reports regarding instability issues on Intel Core 13th and 14th generation (K/KF/KS) desktop processors," it told The Register .

"We appreciate the Intel community’s patience on the matter and will share more details on the investigation as soon as possible. In the interim, we continue recommending that customers experiencing these issues please reach out to Intel customer support for next steps regarding their Intel Core 13th or 14th Gen (K/KF/KS) desktop processors."

We're switching to AMD and don't buy Raptor Lake, Alderon Games says

But Cassells reckons there's a more substantial underlying problem here than mere glitches of instability solved by motherboard configurations.

"Over the last 3–4 months, we have observed that CPUs initially working well deteriorate over time, eventually failing," he claims. "The failure rate we have observed from our own testing is nearly 100%, indicating it's only a matter of time before affected CPUs fail."

Incidentally, this vulture just so happens to have given his old Intel Core i9-13900K to an acquaintance a couple of weeks ago, and it now no longer functions. This 13900K went into a gaming PC with a lower-end motherboard that by design can't max out the chip's power usage. Previously, it chugged along in SSD and GPU testing without issue.

[12]

Alderon Games has apparently lost its patience with Raptor Lake CPUs and says it's switching all of its servers to AMD processors, as they apparently "experience 100 times fewer crashes compared to Intel CPUs that were found to be defective."

Cassells also recommends players, whether they're hosting their own servers or just playing a game, to avoid Raptor Lake processors. The dev has even implemented an in-game notification to tell its users that 13th and 14th-gen Intel chips are no good.

The Register has reached out to Alderon Games for further comment. ®

Get our [13]Tech Resources



[1] https://alderongames.com/intel-crashes

[2] https://pubads.g.doubleclick.net/gampad/jump?co=1&iu=/6978/reg_onprem/systems&sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&tile=2&c=2ZpJQO6XB5@hRSNziCUgZbQAAAMM&t=ct%3Dns%26unitnum%3D2%26raptor%3Dcondor%26pos%3Dtop%26test%3D0

[3] https://www.theregister.com/2024/02/23/intel_core_13th_crash/

[4] https://pubads.g.doubleclick.net/gampad/jump?co=1&iu=/6978/reg_onprem/systems&sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&tile=4&c=44ZpJQO6XB5@hRSNziCUgZbQAAAMM&t=ct%3Dns%26unitnum%3D4%26raptor%3Dfalcon%26pos%3Dmid%26test%3D0

[5] https://pubads.g.doubleclick.net/gampad/jump?co=1&iu=/6978/reg_onprem/systems&sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&tile=3&c=33ZpJQO6XB5@hRSNziCUgZbQAAAMM&t=ct%3Dns%26unitnum%3D3%26raptor%3Deagle%26pos%3Dmid%26test%3D0

[6] https://www.theregister.com/2024/06/21/uefi_vulnerability_intel_chips/

[7] https://www.theregister.com/2024/05/10/amd_gains_on_intel/

[8] https://www.theregister.com/2024/04/10/intel_lunar_lake_npu/

[9] https://www.theregister.com/2024/03/26/intel_meteor_lake_socket/

[10] https://www.theregister.com/2024/04/29/intel_cpu_instability_motherboards/

[11] https://pubads.g.doubleclick.net/gampad/jump?co=1&iu=/6978/reg_onprem/systems&sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&tile=4&c=44ZpJQO6XB5@hRSNziCUgZbQAAAMM&t=ct%3Dns%26unitnum%3D4%26raptor%3Dfalcon%26pos%3Dmid%26test%3D0

[12] https://pubads.g.doubleclick.net/gampad/jump?co=1&iu=/6978/reg_onprem/systems&sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&tile=3&c=33ZpJQO6XB5@hRSNziCUgZbQAAAMM&t=ct%3Dns%26unitnum%3D3%26raptor%3Deagle%26pos%3Dmid%26test%3D0

[13] https://whitepapers.theregister.com/



Can't help feeling

Neil Barnes

That if someone tried to shove 512 amps through me there would be crashes, too!

Re: Can't help feeling

ExampleOne

The article seems to be saying it allows the CPU to ask for that, not that it is putting that through the CPU unasked.

If this is correct, than I think it is safe to say the CPU is defective. I do wonder if OEM systems exhibit the same behaviour though, because if they do, this would provide a very obvious avenue to really hurt the OEMs by burning out the CPUs while under warranty.

Michael Hoffmann

Tech Jesus (Steve) of Gamers Nexus and Wendell of L1 Tech just covered that in a join episode. Steve indicated there is a follow up with some inside info he got.

Their scoop is that there is something bad, as in "no firmware fix, but wholesale CPU replacement" across an entire production line.

I can't help feeling relief that, after 25 years of stodgy sticking with Intel, I finally had made the switch to AMD. About the worst issues I had was that intractable USB issue several years ago and I no longer need a personal nuclear reactor just to power the Intel PC.

mtrantalainen

If the motherboard advertises 4096 W and 512 A and cannot deliver that for real, I think it's perfectly fine for the CPU to crash if it tries to use lots of power. Voltage ripple effects will make any CPU unstable.

And you would need a really fast oscilloscope to verify the actual performance of the motherboard power delivery so you basically have to trust the motherboard manufacturer claims.

And it doesn't help that RAM manufacturers often advertise timings that do not actually work on all cases either. For example, the rowhammer attack shouldn't be possible with correctly set timings but many RAM sticks are vulnerable because manufacturers advertise timings that appear to mostly work.

Hardware manufacturers must stop lying about their products. At start, it was only GPU manufacturers telling that their card uses "180 W" of power but you still needed to get 750 W PSU as the minimum requirement! But now more and more manufacturers are selling imaginary specs and the product fails if you actually try to use the advertised specs.

My idea of roughing it is when room service is late.