News: 1720164731

  ARM Give a man a fire and he's warm for a day, but set fire to him and he's warm for the rest of his life (Terry Pratchett, Jingo)

Innocent techie jailed for taking hours to fix storage

(2024/07/05)


On Call As Friday rolls around, The Register knows many readers are a little fatigued. Which is why we use this day to bring a fresh instalment of On Call – the weekly reader contributed column we hope amuses you enough to shake off a week of tech support torpor and traipse into the weekend with a smile on your dial.

This week, meet a reader we'll Regomize as "Julian" who specialized in maintenance of big tape libraries – the sort of thing with fancy robotics to move tapes in and out of multiple drives.

Libraries of this size were so capacious they were usually shared resources, so finding a moment in which all users were happy for downtime was never easy. Julian was therefore often called out for big jobs that involved both maintenance and repairs.

[1]

One such job took place at a police station, where the local constabulary did everything by the book.

[2]

[3]

Julian arrived and spent nine long hours working on the library, finally restoring it to perfect working order.

"Where are you off to now?" one of the officers asked Julian as he packed up.

[4]

Julian explained that he would return to base to collect more spare parts so he could get to his next job, whenever that might be.

"How long is the drive?" the officer asked.

Julian replied it was about an hour away, plus more time to get home or to another job – he wasn't sure what was coming next.

[5]

"You're not doing that," the officer replied. "In fact, into this cell you go!"

[6]For the record: You just ordered me to cause a very expensive outage

[7]You're wrong, I'm right, and you're hiding the data that proves it

[8]We need a volunteer to literally crawl over broken glass to fix this network

[9]I didn't touch a thing – just some cables and a monitor – and my computer broke

The reason for Julian's incarceration was that he had worked more hours than were allowed – under a regulation he was never quite able to pin down – and was deemed too tired to travel safely.

The officer was therefore observing regulations, even if it meant Julian spent a night in the cells.

Julian didn't entirely mind: the officer also took his pager, so his boss couldn't dispatch him to another job.

Have rules prevented you from working ? Or traveling to work? Here's our rule: if you have a story in this vein, you must immediately [10]click here to send On Call an email so we can see if it meets our strict requirements for an appearance on a future Friday. ®

Get our [11]Tech Resources



[1] https://pubads.g.doubleclick.net/gampad/jump?co=1&iu=/6978/reg_onprem/storage&sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&tile=2&c=2ZofEQaXB5@hRSNziCUjMLgAAAMo&t=ct%3Dns%26unitnum%3D2%26raptor%3Dcondor%26pos%3Dtop%26test%3D0

[2] https://pubads.g.doubleclick.net/gampad/jump?co=1&iu=/6978/reg_onprem/storage&sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&tile=4&c=44ZofEQaXB5@hRSNziCUjMLgAAAMo&t=ct%3Dns%26unitnum%3D4%26raptor%3Dfalcon%26pos%3Dmid%26test%3D0

[3] https://pubads.g.doubleclick.net/gampad/jump?co=1&iu=/6978/reg_onprem/storage&sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&tile=3&c=33ZofEQaXB5@hRSNziCUjMLgAAAMo&t=ct%3Dns%26unitnum%3D3%26raptor%3Deagle%26pos%3Dmid%26test%3D0

[4] https://pubads.g.doubleclick.net/gampad/jump?co=1&iu=/6978/reg_onprem/storage&sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&tile=4&c=44ZofEQaXB5@hRSNziCUjMLgAAAMo&t=ct%3Dns%26unitnum%3D4%26raptor%3Dfalcon%26pos%3Dmid%26test%3D0

[5] https://pubads.g.doubleclick.net/gampad/jump?co=1&iu=/6978/reg_onprem/storage&sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&tile=3&c=33ZofEQaXB5@hRSNziCUjMLgAAAMo&t=ct%3Dns%26unitnum%3D3%26raptor%3Deagle%26pos%3Dmid%26test%3D0

[6] https://www.theregister.com/2024/06/28/on_call/

[7] https://www.theregister.com/2024/06/21/on_call/

[8] https://www.theregister.com/2024/06/14/on_call/

[9] https://www.theregister.com/2024/06/07/on_call/

[10] mailto:oncall@theregister.com

[11] https://whitepapers.theregister.com/



Innocent techie?

Anonymous Coward

If those were the rules, and he broke them, is he really innocent?

The Oncoming Scorn

Detained on site by client 9 + 8 hours = OVERTIME BONUS!

b0llchit

Don't forget, free dinner and breakfast!

I Had Forgotten

The Oncoming Scorn

& I wouldn't complain at all for a free bacon\sausage butty or even a full breakfast if the police canteen ran to it.

Re: I Had Forgotten

Ken Shabby

They told me to bugger off and get a McDonalds and a taxi. Good Kip though.

Anonymous Coward

If that was in the UK, I'm calling BS...

You can't just put someone in a cell for being tired, you could let them stay in the cell and get some kip if it's a quiet day, but there would be no grounds for forcing them to stay there whatsoever, or preventing them from driving as there's no rules around hours when it comes to car - you'd have to then follow them and then prove that in your professional judgement they were driving either without due care and attention or dangerously.

There's either another angle to this story, or it took place somewhere oversees with very different rules and a more relaxed attitude to powers of detention.

It's still a good dit though, so I'll let it slide.

42656e4d203239

>>it's a quiet day

You must be retired - you used the Q word!

/coat - mine's the black one with the dayglo over the top...

Spazturtle

Could have been in the Nederlands, it used to be illegal to exceed working hour restrictions there. This was one of the factors in the Tenerife airport disaster, the KLM pilots knew they had to take off quickly in order to not exceed their working hours.

H in The Hague

"Could have been in the Nederlands, it used to be illegal to exceed working hour restrictions there."

Note from your humble correspondent in NL: even if you're right I've never heard of somebody being locked up for that. And that would only be possible after they'd been convicted by a court. So not in NL, methinks.

Still, almost that time of the week again -->

MiguelC

No need to be convicted in court to be detained -how else would you get people to court if they were unwilling to do so?

Joe W

Hm, I guess the "yeah, get some kip, I'll handle the pager and tell your boss to f' off" sounds far less interesting than saying "I was jailed for being overworked" ;)

clink!

Pete 2

> If that was in the UK, I'm calling BS

Hmmm.

I think if it had been me, I would have asked "officer, are you detaining me?"

If the answer is "yes" then there is a process they have to follow, records to be kept, (potential) lawsuits to defend. If no, then cheerio!

Though if "Julian" had then gone to his car, the same P.C. could possibly have arrested him for ... well, I'm sure he could have thought of something.

Gomez Adams

Presumably the Working Time Directive rules. Limited to ten hours a day if there is some driving involved.

"he had worked more hours than were allowed"

Pascal Monett

Than allowed by whom ? The police handbook ?

And is that officer going to go around jailing firefighters because they took 11 hours to secure a building in flames ?

Ridiculous.

Re: "he had worked more hours than were allowed"

Anonymous Coward

And is that officer going to go around jailing firefighters because they took 11 hours to secure a building in flames

Highly unlikely, as a replacement lot of firefighters would come along and relieve the first lot after a few hours

Don't even think of touching the system

ColinPa

I had to go on site in a foreign country to help diagnose a problem on a bank's system. I did not speak the language, so had someone with me who could translate.

We were allowed into the inner sanctum operations room - having been through airport like security.

I was given very clear instructions do not touch >anything<. If you want to look at the next screen ask, and the bank's staff will press the key for you.

I was given these instructions several times, so I wondered why. It turns out the week before, someone from another vendor had scrolled a display to check something, and had been caught by the video surveillance. The person was taken away and put in a room while "management" were involved. I think a senior manager from the vendor had to come and apologise to the head of the bank's IT security.

As a result every visitor was told "Do not even thing of touching the system. Do not touch a screen to point out something - it could be a touch sensitive screen. Keep your hands in your pockets".

Despite this the bank's staff were very helpful and emailed me things of interest, so I could help diagnose the problem. Afterwards we went out for a meal to celebrate. It turned out that the previous year, a visitor had managed to cause a major outage which was national headlines for days.

They took his pager

Andy Non

just when he'd been given good cell coverage.

Re: They took his pager

Hans Neeson-Bumpsadese

But I suspect there would have been lag

Re: They took his pager

Anonymous Custard

Depends on how many bars of signal he had?

Anonymous Coward

Had a friend who was caught in a waiting area for hours due to a site emergency. Seriously locked down site, and you had to wait in dedicated areas before an escort arrived. He was in one of these areas when an alarm went off and the site went into lockdown.

On the flip side, I've seen a bank send sensitive information via unencrypted email (despite me warning them not to multiple times beforehand). Didn't even need that info for diagnostics.

Sensitive information

ColinPa

50 years ago, when paper dumps were used for diagnosis, a secretive organisation in America had a problem. They reluctantly sent a dump in ... but any sensitive/secret information in plaintext on the right was cut out with scissors leaving holes in the paper. The people did not realise the data was in hex on the left hand side of the paper.

Someone else send in a word document with text redacted. They had just made the text white on a white background. So we just changed the style to be black text on white backgrond and showed it all.

In the UN building in New York

Neil Barnes

I was building a studio and lifted some ceiling tiles to investigate cable routes.

Imagine my surprise to find I was looking over a 'stops at the tiles, not the floor-slab' wall straight into the bank next door's 'strong-room.'

The manager wasn't at all happy, and builders arrived at the bank in double time.

Problem Resolution

Sam not the Viking

Before my time, but a tale from the era of a 'Crisis' somewhere bordering a large waterway in the eastern Mediterranean.....

Our company had a 'problem' at an important site. This was largely caused (in the company's evaluation of the issue) by a poor specification and so two Directors went to 'sort it out' directly with the Consultant and Customer/end-user. On arrival, they were promptly arrested and jailed until they had arranged for the problem to be resolved at the company's expense.....

I know this story because much later, I was searching for a special piece of equipment which was used at the time. I was informed (by the director's son!) that it never completed the return journey and the equipment was thought to be sitting in a wreck at the bottom of a particular stretch of water.

A salutary tale for trips abroad 'trouble-shooting'.

I call BS; could never happen in UK (or ...)

that one in the corner

Caring plod gives overworked techie good excuse for some downtime.

Techie embellishes "into this cell you go" ("and would you like a cuppa?" left out)

El Reg embellishes: "jailed"[1] (and still not to the point of being charged)

Commentards strongly declare[2] that whole story is a pack of lies.

'Twas ever thus.

[1] ahem, "gaoled" if you would be so kind.

[2] rant

H&S Rules!

Paul Cooper

My employer had a rule that you were not allowed to drive to or from the airport if flying. We were allowed to get a private hire car (with driver) for the journey; this was routine and my employer had a contract with a local company providing airport taxi services. This was always described as an H&S issue, but I'd be interested to know whether driving while on company business is covered by rules similar to those for HGV drivers, with time in the aircraft counting as work hours. I suspect the whole thing is a legal can of worms! Even if not covered by law, I'd imagine the HGV rules would provide context for any ruling on H&S issues in the event of an accident.

As others have said, I think the real situation has been "improved" to make a good story - the police officer judged that he was too tired to drive safely and OFFERED him a bed in a cell! And as I know of at least one RTA that was caused by fatigue (a nurse coming off a long shift), I think the officer behaved correctly.

A police officer also once told me that very few vehicles - even brand new ones straight off the dealer's forecourt - were completely legal; there was almost always some tiny thing that would allow them to take it off the road. It's little things like numberplates that do it (in the UK there are strict rules about the size and shape of the letters and numerals, as well as rules regarding obstruction by fixings).

RIP is irrelevant. Spoofing is futile. Your routes will be aggregated.
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