McDonald's ordering system suffers McFlurry of tech troubles
- Reference: 1710505806
- News link: https://www.theregister.co.uk/2024/03/15/mcdonalds_ordering_system_outage/
- Source link:
The fast food giant has become so dependent on its ordering system that following a tech meltdown, some restaurants simply gave up and shut their doors.
Visitors to the Golden Arches [1]in the Far East were turned away due to what the chain described as a "computer system failure" on its Hong Kong website.
[2]
But it soon became clear that this was a global outage, with restaurants across China, Japan, Australia, New Zealand, Germany, Austria, Sweden, and the UK all rendered unable to process orders.
[3]
[4]
The Brit operation has since stumbled back to its feet. "We are aware of a technology outage which impacted our restaurants. The issue has now been resolved in the UK and Ireland," a McDonald's statement said.
But while the Hong Kong business advised customers to "order directly at the restaurant counter" like back in the good old days, this seemed to be a bridge too far in the UK.
[5]
One hungry punter up early and probably in search of a quick and dirty McMuffin [6]questioned : "Why can I order through the app this morning but all of my local McDonald's are closed when they are meant to be 24 hours?!"
Another [7]observed : "My local is turning everyone away saying there's a national outage on your ordering system?"
[8]We all scream for ice cream – so why are McDonald's machines always broken?
[9]South Korea fines McDonald's for data leak from raw SMB share
[10]McDonald's pulls plug on Wi-Fi, starts playing classical music to soothe yobs
[11]IBM adds side order of NLP to McDonald's AI drive-thru chatbots
Likewise, McDonald's in Japan said: "There is currently a system failure. We apologise for any inconvenience this may cause and ask that you please wait for a while until the service is restored," though a customer in the country [12]reported staff "calculating the totals on paper."
Because god forbid anyone would want to verbally place their order with another human in 2024.
If in the extremely unlikely scenario that you have never set foot inside a McDonald's, the burger empire has essentially done away with human interaction when it comes to ordering your cholesterol fix.
[13]
The first thing customers see as they enter are lines of touchscreen kiosks with menus. These systems also handle payments and once complete the diner is given an order number. They then go and wait approximately three months to receive their empty calories.
This means that a McDonald's restaurant can handle many more orders simultaneously than it could back in the dark ages. Let's take a moment to appreciate those times.
[14]Youtube Video
But none of those systems, front or back of house, were working this morning, and it appears that many branches are simply not equipped to go back to the quiet dignity of the last century. ®
Get our [15]Tech Resources
[1] https://www.bloomberg.com/news/articles/2024-03-15/mcdonald-s-system-outage-affects-stores-across-asia-and-australia
[2] https://pubads.g.doubleclick.net/gampad/jump?co=1&iu=/6978/reg_offprem/front&sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&tile=2&c=2ZfR@qREIf6kVi0iAxoPvIgAAAAE&t=ct%3Dns%26unitnum%3D2%26raptor%3Dcondor%26pos%3Dtop%26test%3D0
[3] https://pubads.g.doubleclick.net/gampad/jump?co=1&iu=/6978/reg_offprem/front&sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&tile=4&c=44ZfR@qREIf6kVi0iAxoPvIgAAAAE&t=ct%3Dns%26unitnum%3D4%26raptor%3Dfalcon%26pos%3Dmid%26test%3D0
[4] https://pubads.g.doubleclick.net/gampad/jump?co=1&iu=/6978/reg_offprem/front&sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&tile=3&c=33ZfR@qREIf6kVi0iAxoPvIgAAAAE&t=ct%3Dns%26unitnum%3D3%26raptor%3Deagle%26pos%3Dmid%26test%3D0
[5] https://pubads.g.doubleclick.net/gampad/jump?co=1&iu=/6978/reg_offprem/front&sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&tile=4&c=44ZfR@qREIf6kVi0iAxoPvIgAAAAE&t=ct%3Dns%26unitnum%3D4%26raptor%3Dfalcon%26pos%3Dmid%26test%3D0
[6] https://twitter.com/DrBennison/status/1768529009917251751
[7] https://twitter.com/evansaviography/status/1768524522238419198
[8] https://www.theregister.com/2023/08/31/ifixit_ice_cream_machine/
[9] https://www.theregister.com/2023/03/23/south_korea_privacy_fines_mcdonalds/
[10] https://www.theregister.com/2023/01/31/mcdonalds_classical_music/
[11] https://www.theregister.com/2022/05/30/ibm/
[12] https://twitter.com/TedsTechTed/status/1768533695177359808
[13] https://pubads.g.doubleclick.net/gampad/jump?co=1&iu=/6978/reg_offprem/front&sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&tile=3&c=33ZfR@qREIf6kVi0iAxoPvIgAAAAE&t=ct%3Dns%26unitnum%3D3%26raptor%3Deagle%26pos%3Dmid%26test%3D0
[14] https://www.youtube.com/watch?v=o4kIh5qHNho
[15] https://whitepapers.theregister.com/
Re: Maccas closed?
Burger King probably had a Whopper of a day...
Re: Maccas closed?
Oooooh, now that’s a burn.
Upvote and a pint for you!!!
Re: Maccas closed?
Anyone remember Wimpy in the UK?
Red vinyl bench seat things with a Formica table all bolted down.
No forgetting the giant red tomato with ketchup......
Why does it need global scope connectivity to process orders locally?
“global scope connectivity”
Those McNugget mines are a long way away!
Some idiotic decision somewhere. Perhaps some stock control or auditing system needs to be up to place an order rather than doing a daily reconciliation?
Because The Cloud TM , obviously.
It is impossible today to handle things locally. That's just not how business is done now. You have to have your ordering system, your procurement system and your payroll in The Cloud TM .
So, when The Cloud TM fucks up, you're out of business.
Personally, I rather like this result.
Click ☰ menu
and reboot.
I'm loving it!
Re: Click ☰ menu
Or "I'm Loving IT" ?
McFried
We apologise for the sudden personal service. Normal disservice will be resumed as soon as possible.
"Hey, have you seen my buns?".
" Because god forbid anyone would want to verbally place their order with another human in 2024. "
I don't go to McDonalds very much now, but every one I've been to in the last 6 months is laid out in such a way where there is no one to speak to in order to place an order. They all want you to use those crappy stand up massive tablet screens. There is a counter but no one is ever at it (or looks to be at it) unless they're there shouting out the order number for collection.
Table service
Astonishingly, McDonalds now offer table service. Pick a table, sit down, use the App to place your order, they'll bring it to you. I am quietly impressed, unusually.
GJC
Re: McDonalds now offer table service
Aha, that's where the fault lies. Someone, somewhere said something about Dropping a Table.
Re: Table service
" Astonishingly, McDonalds now offer table service. "
They've done that for ages (6-7 years?) here in France. End result? Fewer staff needed (the only till is now usually [*] for those annoying people paying in coins) and the various McWaitresses have been dehumanised into biological robots. I can't imagine there's much in the way of job satisfaction in that. At least they finally copied The Crown Place and put little chips in the number widgets so the staff know where you're sitting instead of walking in circles trying to read all the numbers to find the right one (and memorise some of the others for next time) - it was the anticipated level of utter chaos during the busy periods.
" I am quietly impressed "
I'm usually impressed when they can get your order delivered in under ten minutes when there's nobody else there . Some McDos understand the "fast" in fast food, but most of them are so lackadaisical that they'll get the chips made and stuck in the chip holder quite quickly but by the time everything else is ready the chips are not just cold and icky, but damn near fossilised. And the burger that took so long to prepare? Colder than a corpse in a coffin. They need to stick a microwave in the corner for those of us that like our peculiarly processed proteins something resembling warm.
* - They do make exceptions for older people ordering coffee and croissants if they figure said old person wouldn't have a hope of getting on with the pokey-proddy device.
I actually prefer the massive tablet things. It gives me a chance to peruse the menu at my pace rather than being subject to the random timings on the advert screens behind the tills.
Mine's the fish (see icon ->)
Our local McDs replaced its counters with the touchscreens and destaffed accordingly. With the extensive use of white wall tiles, and shorn of the expected trappings of a sales counter it's now got the ambience of a public toilet. Put me off, but the local peasantry don't seem fazed.
Come on own up. Who ordered the filet-o-fish crashing it worldwide? I doubt it was tested in UAT.
If I was to hazard a guess at the real cause, my money would be on something to do with the mac address.
I reckon that something was wrong with the chips...
One of the systems got fried. They shouldn't have specified systems with the power of a potato.
They needed a proper potato pc
https://www.youtube.com/watch?v=yWBzsBaU-Os
They forgot to tell marketing that they cannot have the McRib and Shamrock Shake available on the menu at the same time or it will crash the system.
Maybe we will be lucky and they will restore it to a point where we can get the Mulan szechuan chicken nugget sauce again...
They migrated to Apple
And they ran so hot that everything melted.
I couldn't squeeze a raspberry pi crap joke in though.
I refuse to use those touch screen thingies
It’s just as well I dislike whatever it is that McDonalds serve as food.
Re: I refuse to use those touch screen thingies
Well, those horrible touch screen are on the march - you'll find the same in several other fatty food outlets. Even more troubling, the other half encountered these abominations in a Marks & Sparks cafe. Clearly M&S don't know their customers very well.
Re: I refuse to use those touch screen thingies
And quite often, they will have a camera inside. Shortly they'll be reading your facial expressions and decide what you want before you've even poked your finger at it.
Re: I refuse to use those touch screen thingies
Gonna need wide angle cameras ...
Re: I refuse to use those touch screen thingies
Uh-oh they are smiling - the quality level is too high, we can make some savings here....
Re: I refuse to use those touch screen thingies
Smiling? In my case they'll be looking at the pictures and thinking "wow, that angry oldster looks like he's going to tear somebody's head off and shit down their neck! Look at those throbbing neck veins, and how he's punching the machine and shouting abuse because the ordering interface is shite, the touch technology is erratic, and the whole thing doesn't work quickly or effectively."
Re: I refuse to use those touch screen thingies
.... Before ordering something almost, but not quite, entirely unlike food!
Share and Enjoy!
Back in the day....
I used to love getting the tills to print out their takings, entering it into a ledger, using a calculator, and then into a Husky device (this, by the way, was after closing, so, literally, in the small hours) only for the Husky to report an error, and you'd have to start all over again. The youth of today have no idea just how good they have it.
Anon because of some of the antics we'd get up to...
Can you spell "SINGLE POINT OF FAILURE"?
M-C-D-O-N-A-L-D-S
You've been McSpoffed! (Q.spelling)
Doing their bit...
...to improve the health of the nation (or world in this case).
icon: flame-grilling is the only bit that adds any taste...
Not lovin' IT
Yes, yes, I know...
'Because god forbid anyone would want to verbally place their order with another human in 2024.'
You make that sound like a bad thing.
Every dollar that minimum wage goes up (along with all the related taxes) makes automation more feasible for companies.
The "living wage" crowd have pushed this to the point where the jobs will be automated.
Young people will lose an opportunity to learn the work ethics that come from these types of jobs
The focus should really have been on helping people get better education and skills that allow them to earn more than minimum wage...that would be an actual investment.
"Young people will lose an opportunity to learn the work ethics that come from these types of jobs"
I think that boat sailed a long time back.
Oh no!
Those, poor, hungry chavs had to go to Greggs instead.
Re: Oh no!
You jest, but the concern amongst certain people in my workplace this morning was tangible.
Only been to McD's
a couple of times in thirty years. On both occasions without managing to buy anything. Both times I fancied a cheese burger but was greeted with "Sorry sir, we are only serving the breakfast menu at the moment." So I went elsewhere.
Re: Only been to McD's
"a couple of times in thirty years. On both occasions without managing to buy anything. Both times I fancied a cheese burger but was greeted with "Sorry sir, we are only serving the breakfast menu at the moment." So I went elsewhere."
With a shotgun, IIRC. I've seen the movie, think it was Michael Douglas played you.
However, you missed out - the sausage and egg muffin is pretty decent, comes with the same "cheese" as a the alleged cheeseburger, but tastes much better. Still junk, but a very satisfying form of junk.
Re: Only been to McD's
The first I understand. The second time not so much,
Re: Only been to McD's
I'd just got off a ferry and was famished. McD was handy and I wondered if, after my experience two decades earlier, they had relented in their strange menu restrictions. Turned out not.
The earlier visit to McD's was etched in my memory as the guy behind the counter, presumably the franchise owner, got quite angry when I said, "No problem, I'll get one from the burger van twenty yards away in the market." He was livid that someone else dared to sell burgers within proximity to his outlet.
Maccas closed?
Arteries sigh with relief, cardiac arrests slightly delayed.