News: 1707480066

  ARM Give a man a fire and he's warm for a day, but set fire to him and he's warm for the rest of his life (Terry Pratchett, Jingo)

BOFH: Hearken! The Shiny Button software speaks of Strategic Realignment

(2024/02/09)


Episode 3 The Boss has taken a meeting with a bunch of support contractors, apparently to talk about issues we might be having. As we're not having any issues, there's an undercurrent of betrayal in his words.

"I like to keep an open mind," the Boss says in response to my sigh of doubt – once more confusing the words "open" and "empty."

...

[1]

An hour and a half later he's in Mission Control, bursting to tell us about what he's seen and heard.

[2]

[3]

"They've got this amazing piece of software which ..." he starts.

"... make everyone's life (a) easier, (b) safer, (c) clearer, or (d) better ordered?" I suggest

[4]

"No, it's all of those things but more. It'll allow people to ..."

"... have fractionally less disk space and vastly less CPU and memory while it runs in the background doing whatever it does to make (a), (b), (c), and (d) happen?"

"I ..."

[5]

"What's the product called?"

"Oh, it's ah ... Neo ... um, Enterprise ... uh ... Executive ... uhm ..."

"Ah, so 'Shiny Button' software?" the PFY asks.

"What?"

"Shiny Button software. The Christmas tree lights of the IT world," he replies. "It'll wink and blink, but not make you think."

"Yeah, I don't think ..."

"IT'S WORKING ALREADY!" the PFY gasps.

"Does it produce metrics?" I ask.

"Yes. That's the point!"

"And who will look at those metrics?"

"The Company will!"

"So when you say 'The Company' you mean no one?"

"No. Everyone will."

"No they won't!".

"They will! You can glean great insights from looking at ..."

"... your poo," the PFY interrupts. "It can tell you how well your body is processing food, whether you have a serious illness, AND it will reflect the state of your microbiome. But no one really does it. And that's when it's directly related to their own, personal, and highly important health!"

"That's different," the Boss says.

"No it's not. It's like when people say 'The Staff' will empty the dishwasher, yet every morning the dishwasher is full of dirty dishes. Unless it's someone's job it doesn't get done. And it's even worse when the job has absolutely no relevance. People will not poo-gaze at metrics."

"Yes, but we can use these metrics to do our work better. WE COULD SAVE MONEY!" the Boss says, exuding the sort of fervor you generally only see behind the drinks table of the People's Temple.

"By finding ways to reduce manpower and cut jobs, you mean?" I ask, looking out his office window at the unsuspecting staff. "I bet that'll be popular."

"We're just looking at the software at the moment. There's been no decisions."

... Three days later ...

"... and we've identified some areas of potential savings," the Boss tells the assembled IT masses. "Our contractors have highlighted several areas where we can reduce overheads, and as a result the Company spend."

"Do you mean job cuts?" our Business Analysts asks, doing a bit of on-the-fly BA work.

"We're thinking more Strategic Realignment of Company Resources," the Boss sidesteps, avoiding an acronym but still admitting nothing – and everything.

"So job cuts then?" the BA repeats, annoyed.

[6]BOFH : Looks like you're writing an email. Fancy telling your colleague to #$%^ off?

[7]BOFH : Nice air conditioning system. Would be a shame if anything happened to it

[8]BOFH : The Christmas party was so good, an independent inquiry is required

[9]BOFH : Just because we've had record revenues doesn't mean you get a Xmas bonus

"We have no definite plans to reduce staffing levels," the Boss lies, feeling the tide turn against him as he crumples the "Sacrifices must be made" page of his "staff consultation" notes. For a moment there I thought he was going to slap on the pointy ears and start talking about the needs of the many ...

The damage is done, though, and the mood of the room turns as the staff can smell blood in the water.

"We'll need to carefully consider our options before making any decisions," he adds as the room silently starts emptying.

...

"How do you think it went?" he asks us a few minutes later.

"On a scale of 1 to 10, I'd say you're as popular as Clippy, Microsoft's Office Assistant."

"Oh, do they have an Office Assistant?"

"Not any more," I counter.

"It was probably just a strategic realignment of Microsoft's Company resources," the PFY suggests. "And not because everyone absolutely hated condescending suggestions."

"But we have to make savings!"

"Do we?" I ask. "The Company is ridiculously top-heavy, and a couple of board members would probably achieve the savings you're looking for."

"And you think I can convince a couple of them to quit?" the Boss asks.

"I was thinking more of murder suicide," I reply.

"Or something that looked like murder suicide," the PFY suggests.

"Uh ... I don't think that will be necessary," the Boss backpedals.

"Suit yourself, but it'd improve morale after your latest speech."

"I don't think it was that bad."

"You've just told people in an airy-fairy way that you're 'considering options' in response to a question about job cuts. I'd confidently bet you 50 quid that half the department is currently engaged in CV polishing."

"I doubt that ..."

... The next morning ...

"Ah. We've had a resignation," the Boss says, eyeing a handwritten note violently stapled to his door.

"What's it written in – finger paint?" the PFY asks.

"No, no," I say. "If my guess is correct, I think our former BA is not only resigning, but also inviting the Boss to investigate the state of his microbiome."

"Still, nice flourish in the signature, though," the PFY adds.

[10]BOFH: The whole shebang

[11]The Compleat BOFH Archives 95-99

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[6] https://www.theregister.com/2024/01/26/bofh_2024_episode_2/

[7] https://www.theregister.com/2024/01/12/bofh_2024_episode_1/

[8] https://www.theregister.com/2023/12/22/bofh_2023_episode_24/

[9] https://www.theregister.com/2023/12/08/bofh_2023_episode_23/

[10] https://www.theregister.com/data_centre/bofh/

[11] http://www.bofharchive.com/

[12] https://whitepapers.theregister.com/



Shiny button software...

theOtherJT

...As a service.

Missed a trick there. All shiny button software is a service these days. By paying a low monthly fee of $7 per user you can generate metrics that will allow you to waste at least 30 people's time at a rate of $50 an hour, for an hour per month while the compulsory meeting to discuss the metrics that no one has read takes place. The outcome of which will be a reduction in over-all spend by the equivalent of at most $1 per month per month, per user, by making everything slightly more annoying.

Re: Shiny button software...

Doctor Syntax

If it's going to cut jobs the per user pricing is going to need looking at. Best make it a fixed rate based on initial number of users otherwise it will end up cutting its own income.

Re: Shiny button software...

doublelayer

Oh, no, you should keep using a per user charge because everyone who buys it will think they're getting a great deal. We pay for 200 users this month, then next month we only have to pay for 180. Then they realize that the software doesn't actually let them cut staffing as they thought and they still end up paying for 200 users.

b0llchit

Shiny Buttocks Software

(FTFY) A must-have for your IT vitality checks from server to client.

Anonymous Anti-ANC South African Coward

I see your Shiny Buttocks Software and raise you a Shiny Bollocks Software

Charlie Clark

Don't forget Cover Your Arse™. This package will ensure that, whatever happens, someone else gets the blame.

Anonymous Coward

Ah. The Enterprise Bullshit Pro Licence.

64 bit.

CountCadaver

Tack on turbopromaxultraextreme2 and we might well have a winner there

Resource re-alignment?

Kevin Johnston

It always confuses me when managers are so keen to get onboard with this. They will not see a bonus from the savings as that is well above their paygrade but there may be questions about the need for their role once the staff numbers reduce as we are seeing from the WFH movement over the last 4 years. So many staff are happier and working more efficiently without the hourly interruptions from a manager that needs to be seen to be 'in the loop' that entire layers of management are now desperate for people to be back in the office before the axeman comes to encourage them to spend more time with their family.

Some companies appear to be looking at this is a good way and are downsizing their office space and making savings that way but there are a number of big enterprises out there who are too invested in their offices, especially since it is now a buyer's market for office space so selling a 'quantum experience in flexible ergonomic working spaces featuring ambient music and meditation pods' is not a quick process.

Re: Resource re-alignment?

Doctor Syntax

"entire layers of management are now desperate for people to be back in the office"

The smarter managers will be attributing such an increased productivity to their success at managing a remote working staff.

Of course the smarter managers wouldn't have been interrupting their staff on an hourly basis in the first place so they'll have less of an increase in productivity anyway.

Re: Resource re-alignment?

Charlie Clark

It's the gravy for ambitious but no so talented managers. People who haven't worked in the service industry shouldn't want to be managers, but they do. Management done right provides a service to the employees; done wrong, try to treat employees like servants.

Realignments are inevitable when it becomes clear that the last set of consultant-based reorganisation didn't work and now even fewer people who need to work together are working together. Instead everything has been streamlined and nobody knows what they should be doing. So, time for a realignment and cue the next lot of consultants arriving with whiteboards, charts and games to break the nose ice. Add some creative accounting and, while productivity goes down, it's bonuses all round as profits are juiced by selling assets and leasing them back. Then there's a round of musical office chairs as the most motivated middle managers are whittled down for allowing the most talented employees to leave.

Mine's the one with The Mythical Man Month in the pocket.

Re: Resource re-alignment?

KittenHuffer

You've just given me a bad case of Deja Vu!

---------> Mine's the one I'll need soon, cos it's happening again!

"I was thinking more of murder suicide,"

Michael H.F. Wilkinson

Apart from a certain microbiome, and blood in the water, there is the distinct smell of database normalization warnings in the air.

Doctor Syntax

once more confusing the words "open" and "empty."

The other one which keeps getting confused with "empty" is "clear" as in "A clear desk is the sign of a clear mind".

once more confusing the words "open" and "empty."

steelpillow

This is a riopste I am going to steal openly (sic) and frequently in all walks of life where weasels play.

A____B

Years ago I worked in a place where the senior manager was fixated upon appearance and "order".

There are numerous stories about edicts being issued about things being stored on shelves in general view, level of venetian blinds... projects were running late and staff churn was high, but it wasn't poor management to blame - no it was a pile of binders on top of a filing cabinet!!

One particular time he was having a go about general tidiness and voiced the opinion that "A messy, cluttered desk is the sign of a messy, cluttered mind".

Unfortunately, at the time I had a very young family and a mortgage to consider; even so, I still regret to this day not asking what an empty desk signified -- his room always had a completely clear desk.

"Oh, it's ah ... Neo ... um, Enterprise ... uh ... Executive ... uhm ..."

Howard Sway

Let me guess : the next word would have been "Dashboard".

It was the easiest way to sell any useless, everybody knows this stuff anyway, metric visualising Fisher Price My First Management Tool software to the aspirational middle manager. "Cockpit" would have been an even more impressive sounding name for such crap, allowing the exec to feel that they were a pilot at the controls of a huge complex airliner, but for some reason that never caught on.

Re: "Oh, it's ah ... Neo ... um, Enterprise ... uh ... Executive ... uhm ..."

Lyndon Hills 1

The 'cockpit' idea was suggested where I worked around 17/18 years ago.....

Re: "Oh, it's ah ... Neo ... um, Enterprise ... uh ... Executive ... uhm ..."

steelpillow

I can't help wondering whether Word's spellcheck auto-correct dealt with mistyping "cockpit" in all too many interesting ways.

Re: "Oh, it's ah ... Neo ... um, Enterprise ... uh ... Executive ... uhm ..."

Dizzy Dwarf

Er, Pebble-dashboard?

With a mostly brown, but also a slightly worrying yellow/green, colour scheme.

Re: "Oh, it's ah ... Neo ... um, Enterprise ... uh ... Executive ... uhm ..."

Filippo

One of my clients got a consultant to make them a dashboard. They asked me to export some production data.

I gave them a big CSV where each row was a production batch, with start and end timestamps and quantity.

They said that they needed the total hours and quantity by day.

I pointed out to the customer that they have the start/end timestamps and quantity per operation. Turning that into totals by day was just arithmetics. Some tricky bits if an operation is active at midnight, okay, but still nothing that doesn't get routinely taught to teens.

I could change the exporter in the production software, of course, but surely the dashboard software, whose entire reason of being is to visualize data, would already be set up to do something like that?

Some time passed, and then they confirmed that they wanted me to export total quantities per day.

So I did that, and the CSV now had a row per day, with the total.

Some time passed, and then they asked me to add a column with the quantity-per-hour.

I pointed out that this is literally just a division.

I'll do it, of course, for free even, but a question comes to mind. This dashboard software. It's just a thing that makes a time series plot out of a CSV, isn't it? Like, literally three mouse clicks on Excel? How much are you paying for it?

Still have to get an answer.

Strategery

MacGuffin

Fecal Strategery

Joy

Pete Sdev

It'll wink and blink, but not make you think

There's a song, or at least a tshirt design, in that line alone.

Happy Friday everybody.

And there goes another

Boris the Cockroach

Keyboard

Quote

""And you think I can convince a couple of them to quit?" the Boss asks.

"I was thinking more of murder suicide," I reply.

"Or something that looked like murder suicide," the PFY suggests."

And now the boss is wondering why theres sounds of laughter coming from the programming office... indeed ... any sounds at all apart from post-pub snoring before I go home.

Although there is talk of replacing our late not so lamented production engineer with a new one..... which means sharing the office again.. must come up with a plan......

Microsoft Office Assistant

Alan W. Rateliff, II

* Clippit.

Resignation note

Red Sceptic

Lovely ending - an appropriate alternative to signing in blood.

You can grovel with a lover, you can grovel with a friend,
You can grovel with your boss, and it never has to end.

(chorus) Grovel, grovel, grovel, every night and every day,
Grovel, grovel, grovel, in your own peculiar way.

You can grovel in a hallway, you can grovel in a park,
You can grovel in an alley with a mugger after dark.
(chorus)

You can grovel with your uncle, you can grovel with your aunt,
You can grovel with your Apple, even though you say you can't.
(chorus)