Vodafone signs a 10-year, $1.5B deal with Microsoft that sheds European DCs
- Reference: 1705410907
- News link: https://www.theregister.co.uk/2024/01/16/vodafone_microsoft_ai_decade_deal/
- Source link:
Both companies [1]emphasized the generative AI angle to the deal. Vodafone plans to use Azure OpenAI "to deliver frictionless, real-time, proactive and hyperpersonalized experiences across all Vodafone customer touchpoints." The company's employees will also get access to Microsoft Copilot.
However, replacing Vodafone's physical datacenters with virtual ones across Europe is the most notable aspect of the deal. Vodafone expects to be able to save money through the move, although the company was not clear how it would protect customer data.
[2]
Microsoft has taken steps to assuage the concerns of EU regulators through its EU Data Boundary initiative and recently [3]announced that all personal data – including pseudonymized personal data – was now within the boundary. Over the last year, it added the ability to store and process customer data within the boundary for Microsoft 365, Azure, Power Platform, and Dynamics 365.
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As well as replacing physical datacenters with Azure, Microsoft intends to invest in Vodafone's managed IoT connectivity platform, which will become a separate, standalone business by April 2024. The system connects 175 million devices and platforms worldwide and will become part of the Azure ecosystem.
Finally, Vodafone will also "extend its commitment" to pushing Microsoft's services – Teams Phone Mobile, etc – to biz customers. Microsoft says in a statement: "This enables business customers to deploy Microsoft's cloud-based services at pace with low adoption and running costs." According to Microsoft, an estimated 24 million SMEs across Europe could benefit.
[6]Antitrust clouds continue to gather over Microsoft's European business
[7]Is it time for 6G already? Traffic analysis says yep
[8]Unite the union claims Vodafone and Three merger is about 'corporate greed'
[9]Two sats, one customer: Japan's NTT signs up for Amazon's space internet
Microsoft has a long history with telcos. [10]In 2021 , it signed a deal with US carrier AT&T to shift the telco's 5G mobile network to the Microsoft cloud. The deal resulted in Microsoft taking over the development of AT&T's Network Cloud.
The latest deal is interesting, and not just because of the sum of money involved. Rather than attempt to buy in an AI solution or make use of its in-house capabilities, Vodafone has, in the words of Megabuyte, "decided to effectively outsource AI to Microsoft."
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However, with Microsoft's cloud activities coming under increasing scrutiny, both from the [12]UK's CMA and [13]EU authorities , issues of data sovereignty could potentially attract the attention of regulators.
Vodafone told The Register : "This is about moving tens of thousands of servers from our on-prem data centres to the cloud. This is a multi-year programme. Our core network workloads stay on-prem.
"Customer data is only stored in Europe and there are robust controls in place to prevent any cloud provider, including Microsoft, from accessing the data. Vodafone policy ensures that the appropriate encryption is applied to sensitive data." ®
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[1] https://news.microsoft.com/2024/01/15/vodafone-and-microsoft-sign-10-year-strategic-partnership-to-bring-generative-ai-digital-services-and-the-cloud-to-more-than-300-million-businesses-and-consumers/
[2] https://pubads.g.doubleclick.net/gampad/jump?co=1&iu=/6978/reg_offprem/paasiaas&sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&tile=2&c=2Zaa2Ni57D8kcoFPQQ6LyEwAAAJE&t=ct%3Dns%26unitnum%3D2%26raptor%3Dcondor%26pos%3Dtop%26test%3D0
[3] https://news.microsoft.com/de-ch/2024/01/11/microsoft-cloud-enables-customers-to-keep-all-personal-data-within-european-data-boundary/
[4] https://pubads.g.doubleclick.net/gampad/jump?co=1&iu=/6978/reg_offprem/paasiaas&sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&tile=4&c=44Zaa2Ni57D8kcoFPQQ6LyEwAAAJE&t=ct%3Dns%26unitnum%3D4%26raptor%3Dfalcon%26pos%3Dmid%26test%3D0
[5] https://pubads.g.doubleclick.net/gampad/jump?co=1&iu=/6978/reg_offprem/paasiaas&sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&tile=3&c=33Zaa2Ni57D8kcoFPQQ6LyEwAAAJE&t=ct%3Dns%26unitnum%3D3%26raptor%3Deagle%26pos%3Dmid%26test%3D0
[6] https://www.theregister.com/2023/07/19/cispe_antitrust_microsoft/
[7] https://www.theregister.com/2023/12/29/mobile_industry_looks_to_6g/
[8] https://www.theregister.com/2023/12/14/unite_the_union_claims_vodafone/
[9] https://www.theregister.com/2023/11/29/ntt_amazon_kuiper/
[10] https://news.microsoft.com/2021/06/30/att-to-run-its-mobility-network-on-microsofts-azure-for-operators-cloud-delivering-cost-efficient-5g-services-at-scale/
[11] https://pubads.g.doubleclick.net/gampad/jump?co=1&iu=/6978/reg_offprem/paasiaas&sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&tile=4&c=44Zaa2Ni57D8kcoFPQQ6LyEwAAAJE&t=ct%3Dns%26unitnum%3D4%26raptor%3Dfalcon%26pos%3Dmid%26test%3D0
[12] https://www.theregister.com/2023/10/20/cma_cloud_monopoly_remedies/
[13] https://www.theregister.com/2023/07/19/cispe_antitrust_microsoft/
[14] https://whitepapers.theregister.com/
Been there, done it
I was leading a team that tried to move vodafones data centres from the UK to Ireland back in 2006. It was not easy. Their software is very bespoke and did not like being moved.
We also had a lovely experience during a storm force gale. They had two links between UK & Ireland. One through Wales and one through Scotland. You'd think that would be enough separation - but no. The scottish link - a trawler dragged its anchor during the storm and tore up the undersea link. At the same time a wall blew over in Wales and destroyed that link in doing so.
It was a fun project.
Re: Been there, done it
> They had two links between UK & Ireland. One through Wales and one through Scotland. You'd think that would be enough separation - but no.
I remember after Vodafone Germany moved their support call centre to Egypt that there were several Winters in a row when multiple submarine cables between Europe and Egypt were damaged during storms. The 1st year after the move 2 of the 3 (or was it 3 of the 4?) Europe-Egypt cables broke and Vodafone had to reopen a temporary call centre in Germany. This sort of thing is typical during storms despite there apparently being laws/"rules" in place that ban boats from anchoring near submarine cables.
Vodafone have 3 links between Ireland/NI and Scotland/England/Wales - "Lanis-3" Scotland-NI, "Lanis-2/Lanis-1" Scot-IsleOfMan-NI, "Solas" Wales-Ireland cables.
Vodafone also have "backup" link arrangements, i.e. their "Lanis-3" and "Lanis-2/Lanis-1" routes are AFAIK backed up via an agreement with either Virgin Media ("Sirius North" Scot-NI) or BT (3 x Scot-NI and 1 Scot-IsleofMan-NI cables) - I forget which the agreement is with, I *think* it is Virgin Media. Vodafone's "Solas" cable is backed up via either Virgin Media ("Sirius South" UK-Ireland) or BT ("ESAT-2" UK-Ireland) cables.
So Vodafone are not short of their own cables and backup routes via at least one rival that they have agreements with.
https://www.submarinecablemap.com/submarine-cable/lanis-1
https://www.submarinecablemap.com/submarine-cable/lanis-2
https://www.submarinecablemap.com/submarine-cable/lanis-3
https://www.submarinecablemap.com/submarine-cable/solas
https://www.submarinecablemap.com/submarine-cable/sirius-north
https://www.submarinecablemap.com/submarine-cable/sirius-south
https://www.submarinecablemap.com/submarine-cable/scotland-northern-ireland-2
https://www.submarinecablemap.com/submarine-cable/scotland-northern-ireland-3
https://www.submarinecablemap.com/submarine-cable/scotland-northern-ireland-4
https://www.submarinecablemap.com/submarine-cable/bt-mt-1
https://www.submarinecablemap.com/submarine-cable/esat-2
Re: Been there, done it
Moving Vodafone OSS and billing systems to azure is going to be interesting….
Perhaps this is just the Vodafone Retail bits…
I never heard Azure and saving money in the same article.
"Vodafone policy ensures that the appropriate encryption is applied to sensitive data"
Meanwhile, in the real world:
[1]Spanish SA imposes a fine on Vodafone España, for a loss of confidentiality related to mobile phone sim card duplicate and a lack of accountability
Various claims are filed as a result of the issuance of duplicate SIM cards to third parties other than subscribers. As a result of the above, the holders of the telephone line are not only left without service, but the third parties access their bank accounts.
We find an assumption of using fraudulent practices based on the generation of duplicates of SIM cards without the consent of their legitimate holders in order to access confidential information for criminal purposes (known as "SIM Swapping").
It has been verified that the measures implemented by VODAFONE ESPAÑA, S.A.U. were insufficient, so they generated a loss of confidentiality and the transfer of personal data to a third party.
It was also found the lack of accountability by not having implemented an effective GDPR compliance and management model to avoid the risk of identity theft, in relation to the absence of adequate security measures and aimed at ensuring the procedure of identification and delivery of the SIM card, the materialization of the risks, the delayed temporary reaction to the events described, in addition to the inadequacy of the measures taken.
Unfortunately they were only fined €4M.
[1] https://edpb.europa.eu/news/national-news/2022/spanish-sa-imposes-fine-vodafone-espana-loss-confidentiality-related-mobile_en
"Vodafone plans to use Azure OpenAI "to deliver frictionless, real-time, proactive and hyperpersonalized experiences across all Vodafone customer touchpoints.""
WTF is that word-salad supposed to mean? Why do corporate comunications seem to consist of a meaningless assemblage of the current buzz-words?
no thanks
ai has its use cases but I don't really want to be involved as much as possible
oh do FOAD
deliver frictionless, real-time, proactive and hyperpersonalized experiences across all Vodafone customer touchpoints
How about a phone network that works and is cheap ?