News: 1701363606

  ARM Give a man a fire and he's warm for a day, but set fire to him and he's warm for the rest of his life (Terry Pratchett, Jingo)

HP printer software turns up uninvited on Windows systems

(2023/11/30)


Windows users are reporting that Hewlett Packard's HP Smart application is appearing on their systems, despite them not having any of the company's hardware attached.

While Microsoft has remained tight-lipped on what is happening, folks on various social media platforms noted the app's appearance, which seems to afflict both Windows 10 and Windows 11.

The Windows Update mechanism is used to deploy third-party applications and drivers as well as Microsoft's updates, and we'd bet someone somewhere has accidentally checked the wrong box.

[1]

Up to now, the response from affected users has been one of confusion.

[2]

[3]

One [4]noted on Reddit: "I thought that was just me. I didn't install it, it just appeared on new apps in start menu out of nowhere."

Another [5]said : "I just checked and I had it installed too. Checking the event log for the Microsoft Store shows that it installed earlier today, but I definitely did [not] request or initiate it because I do not have any devices from HP."

[6]Nostalgia for XP sells out Microsoft's 2023 'Windows Ugly Sweater'

[7]Tiny11 shrinks Windows 11 23H2 down to pocket size

[8]USB Cart of Death: The wheeled scourge that drove Windows devs to despair

[9]How to give Windows Hello the finger and login as someone on their stolen laptop

And, of course, [10]there was the inevitable : "Would it be that hard for Microsoft to just provide an operating system without needless bloat?"

To be clear, not all users are affected. Our test Windows 10 PC was far too busy suggesting that we should take a look at Copilot to bother with the HP Smart app nonsense.

[11]

WindowsLatest [12]reported the issue occurring on both physical Windows 10 hardware and a Windows 11 virtual machine.

HP Smart is innocuous enough. It's an application used in conjunction with HP's printer hardware and can simply be uninstalled.

However, the question is how the application got installed in the first place on a machine with no HP hardware attached or on a network, according to affected users.

[13]

In a statement to WindowsLatest, Microsoft said it was aware of the reports and it would share more details soon. The Register asked Microsoft to comment and will report back with any response. ®

Get our [14]Tech Resources



[1] https://pubads.g.doubleclick.net/gampad/jump?co=1&iu=/6978/reg_software/oses&sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&tile=2&c=2ZWkUGHqefnAmQfGrrsTtQAAAAAE&t=ct%3Dns%26unitnum%3D2%26raptor%3Dcondor%26pos%3Dtop%26test%3D0

[2] https://pubads.g.doubleclick.net/gampad/jump?co=1&iu=/6978/reg_software/oses&sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&tile=4&c=44ZWkUGHqefnAmQfGrrsTtQAAAAAE&t=ct%3Dns%26unitnum%3D4%26raptor%3Dfalcon%26pos%3Dmid%26test%3D0

[3] https://pubads.g.doubleclick.net/gampad/jump?co=1&iu=/6978/reg_software/oses&sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&tile=3&c=33ZWkUGHqefnAmQfGrrsTtQAAAAAE&t=ct%3Dns%26unitnum%3D3%26raptor%3Deagle%26pos%3Dmid%26test%3D0

[4] https://www.reddit.com/r/Windows11/comments/186xbze/comment/kbcapfh/

[5] https://www.reddit.com/r/Windows11/comments/186xbze/comment/kbbkn2b/

[6] https://www.theregister.com/2023/11/30/windows_ugly_sweater_2023/

[7] https://www.theregister.com/2023/11/27/tiny11_2311/

[8] https://www.theregister.com/2023/11/25/windows_usb_cart_of_death/

[9] https://www.theregister.com/2023/11/22/windows_hello_fingerprint_bypass/

[10] https://www.reddit.com/r/Windows11/comments/186xbze/comment/kbdkztd/

[11] https://pubads.g.doubleclick.net/gampad/jump?co=1&iu=/6978/reg_software/oses&sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&tile=4&c=44ZWkUGHqefnAmQfGrrsTtQAAAAAE&t=ct%3Dns%26unitnum%3D4%26raptor%3Dfalcon%26pos%3Dmid%26test%3D0

[12] https://www.windowslatest.com/2023/11/30/hp-smart-is-auto-installing-on-windows-11-and-windows-10-on-non-hp-machines/

[13] https://pubads.g.doubleclick.net/gampad/jump?co=1&iu=/6978/reg_software/oses&sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&tile=3&c=33ZWkUGHqefnAmQfGrrsTtQAAAAAE&t=ct%3Dns%26unitnum%3D3%26raptor%3Deagle%26pos%3Dmid%26test%3D0

[14] https://whitepapers.theregister.com/



Chris Miller

I've been a fanboi of HP LaserJets for over 30 years, but Win11 tries to persuade you to install HP "Smart" (a PoS PitA) in order to get current drivers. Grrrrr

gormful

"Our test Windows 10 PC was far too busy suggesting that we should take a look at Copilot to bother with the HP Smart app nonsense."

10/10 for sarcasm, sirs.

David 132

For some reason a mental image of Mrs Doyle arises.

“Will you not have a cup of tea install Copilot? Go on, go on, go on go on go on GO ON…”

“Best to just say ‘yes’, your Grace. It saves time.”

Andy Non

I'm severely allergic to to tea Mrs Doyle, a single cup would kill me.

... Oh, just a small cup then...

Just be thankful ...

BenDwire

Just be thankful it wasn't the latest album from U2 that downloaded automatically. At least an HP driver may be of use to some people.

Re: Just be thankful ...

David 132

I have a NUC with a failing fan, so I wouldn’t hear it over the rattle and hum!

HP Smart is innocuous enough

abend0c4

It's a download of 242.8 MB - before it gets installed. But I suppose it's better than an unwanted download of Windows 11.

Re: HP Smart is innocuous enough

David 132

242MB? Time was when we complained about printer drivers growing to that size. But this isn’t even a driver, it’s an ancillary helper app, right?

Re: HP Smart is innocuous enough

abend0c4

But this isn’t even a driver, it’s an ancillary helper app, right?

Microsoft even claims to be [1]getting rid of proprietary drivers, so it's a very reasonable question.

[1] https://www.theregister.com/2023/09/11/go_native_or_go_home/

"Exciting opportunities"

ThatOne

Wait till all those people receive the HP printer Microsoft bought for them (with their money of course)...

It's like an STI...

DoctorNine

"Excuse me, Mr. Consumer person. Please review what your license allows us to share with our partners. Never mind us here under your kilt. All legitimate, I say. Only the necessaries."

matthewdjb

I found candycrush and a few other games installed in win10 without my knowledge

David 132

Always accompanied by that chirpy “Shovelware Shite just got installed! Check it out!” popup notification that makes me want to punch someone. Anyone, frankly.

“We just used your bandwidth to stick some rubbish onto your drive without your prior knowledge or consent! No need to thank us!!”

Microsoft is shittier every day

Kurgan

Updates should be ONLY FOR SECURITY.

Hewlett Packard's HP Smart application

Snowy

About as welcome as a U2 album?

Anonymous Coward

Why not have ALL versions on Windows install as an OS, pure and simple but maybe with a welcome screen that says something like " Welcome to Windows. We have some great FREE applications that were sure you'll LOVE. Just pop over to www.bloat.windows.com and take your pick of free apps and tantalising tasters"

Or something.

I now feel the need to go and have a shower with carbolic soap and a really aggressive loofah

Nasty nasty invasive crap from everyone ..... just what I need !!!

Anonymous Coward

"I now feel the need to go and have a shower with carbolic soap and a really aggressive loofah"

Sorry, but there is *no* loofah aggressive enough .... unless you tie your loofah to a Bully XL Dog !!!

You need full body 'surface ablation' with lasers ..... only stings a little and you will need to avoid any deodorant sprays or After-shave for a while !!!

:)

I could be a dog really

What a silly suggestion, why on earth should MS pass up the revenue they can collect from third parties to shovel unwanted shi rubbish onto our systems ?

Don't forget that we are no longer the customer, the purveyors of annoying adverts, slurpers of our search histories*, purveyors of questionable games/hardware (especially HP printers these days), and all the general riff-raff of the commercial world are MS's customers.

* Now that the whole system is designed around using the search box to find stuff instead of just filing it sensibly - and that search box configured to pipe everything we do (alongside all the other telemetry) to ... well we don't actually know do we ?

Michael Strorm

> Why not have ALL versions on Windows install as an OS, pure and simple but maybe with a welcome screen that says something like " Welcome to Windows. We have some great FREE applications that were sure you'll LOVE. Just pop over to www.bloat.windows.com and take your pick of free apps and tantalising tasters"

Because [1]MS doesn't care what *you* want , and doing things your way runs the risk that people might not take the "opportunity" to install One Drive- then pay MS for the extra storage- or get exposed to Candy Crush- and provide advertising eyeballs and microtransaction fees- in the first place.

Remember that this is the same MS that was aggressively upgrading Windows 7 and 8 users to Windows 10 against their explicitly-specified choice in the mid-2010s, and doing so using techniques that even bland, corporate IT publications were comparing to malware.

[1] https://forums.theregister.com/forum/all/2023/11/30/windows_hp_software_uninvited/#c_4767897

Maybe there's an HP device visible from wifi or bluetooth?

wub

Am I the only one who sees strange devices advertising their presence that apparently belong to folks who are nearby? One of my neighbors had a Rivian, and it seemed to be offering at least three different bluetooth opportunities to connect. My neighbor on the other side has an HP something that is always in my list of potential wifi access points... It seems possible that the device makers who may be collecting lists of hardware visible from our systems aren't concerned about whether we are authorized to connect to them, or ever have connected to them.

Michael Strorm

> "Would it be that hard for Microsoft to just provide an operating system without needless bloat?"

Of course it wouldn't, but that would be to misunderstand the situation.

MS isn't shoving endless unrequested bloat like Candy Crush onto your computer- or trying to railroad you into using One Drive, or whatever else- because they think it's in *your* interest, nor even do they care about what you want.

They're doing so because it benefits them and/or whoever paid them to put that crap there.

Unless you're a *very* large corporate customer, MS isn't much bothered about your individual needs.

If you're a low-end, low-profit consumer or small business customer, they don't give a toss and don't need to. As the cliché goes, you're not the customer, you're the product.

In other words, shut up and play Candy Crush because we'd quite like some of those microtransaction fees.

It used to be the fun was in
The capture and kill.
In another place and time
I did it all for thrills.
-- Lust to Love