Infosys launches aviation cloud it claims can halve lost luggage
- Reference: 1695965592
- News link: https://www.theregister.co.uk/2023/09/29/infosys_aviation_cloud/
- Source link:
The Bangalore-based IT services company's "Infosys Cobalt Airline Cloud" (ICAC) is [1]said to “deliver personalized experiences, optimized operations, and net zero journeys for clients.”
The platform is built on Infosys’s Cobalt suite, a portfolio of services, platforms and solutions aimed at helping companies move to the cloud it introduced in 2020.
[2]
One of the most tangible improvements Infosys said ICAC offers is halving lost luggage rates at hub airports in half. The company says it does this with gate-to-gate bag transfers that improve baggage delivery. The company also claims it can reduce the number of containers used to load and transport cargo, known as Unit Load Devices (ULDs), and shrink the number that go missing to less than two percent through machine learning-enabled tracking methods. The current industry average of lost ULDs is five percent.
[3]Infosys awarded contract to replace East Sussex County Council's ageing ERP system
[4]India's Big Four services champions want to become software vendors
[5]Couchbase courts developers with platform integration
[6]Southwest Airlines blames IT breakdown for stranding holiday travellers
Other tasks Infosys promised ICAC can tackle is turning legacy workloads into composable functional capabilities that reside in the cloud; improving crowd control with AI and optimizing route planning for decarbonization – an effort that coincidentally could also reduce flight costs.
According got the [7]> International Civil Aviation Organization (ICAO), demand for air transport is expected to increase by an average of 4.3 percent per annum over the next 20 years.
[8]
ICAO cites logistical implications in and around airports amid growing demand for both human and cargo transport as challenges to industry growth, meaning Infosys’s offering has the potential for soft landings at many carriers.
According to Infosys, Aeromexico Airlines is among the carriers adopting ICAC. Infosys already cites many airlines as past or current customers – including Air Canada, Qantas, AirAsia, and Emirates.
[9]
The debut of the Cobalt Airline Cloud is further evidence that India’s top services companies [10]aspiration to become software vendors , a move that positions them to provide the lucrative combination of applications and hands-on-help to clients. ®
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[1] https://www.infosys.com/newsroom/press-releases/2023/launches-infosys-cobalt-airline-cloud.html
[2] https://pubads.g.doubleclick.net/gampad/jump?co=1&iu=/6978/reg_software/front&sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&tile=2&c=2ZRagQfMgRGkWJeoNiBArMQAAAJg&t=ct%3Dns%26unitnum%3D2%26raptor%3Dcondor%26pos%3Dtop%26test%3D0
[3] https://www.theregister.com/2021/11/02/infosys_east_sussex_contract/
[4] https://www.theregister.com/2021/03/15/india_services_software/
[5] https://www.theregister.com/2023/06/05/couchbase_courts_devs_with_platform/
[6] https://www.theregister.com/2022/12/28/southwest_outdated_it/
[7] https://www.icao.int/Meetings/FutureOfAviation/Pages/default.aspx#:~:text=The%20aviation%20sector%20is%20growing,over%20the%20next%2020%20years.
[8] https://pubads.g.doubleclick.net/gampad/jump?co=1&iu=/6978/reg_software/front&sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&tile=4&c=44ZRagQfMgRGkWJeoNiBArMQAAAJg&t=ct%3Dns%26unitnum%3D4%26raptor%3Dfalcon%26pos%3Dmid%26test%3D0
[9] https://pubads.g.doubleclick.net/gampad/jump?co=1&iu=/6978/reg_software/front&sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&tile=4&c=44ZRagQfMgRGkWJeoNiBArMQAAAJg&t=ct%3Dns%26unitnum%3D4%26raptor%3Dfalcon%26pos%3Dmid%26test%3D0
[10] https://www.theregister.com/2021/03/15/india_services_software/
[11] https://whitepapers.theregister.com/
Re: Marketing BS
"... introducing this kind of software system at an airport delivers benefits..."
The software can only deliver benefits if the hardware and wetware allow it. There needs to be the physical infrastructure, and trained and capable human operators in place to deal with taking bags from point A to point B within X minutes. It's great if better software and interfaces (screens, tag scanners etc) can provide simple instructions for the optimal flow of each baggage item, but it also has to be implemented in physical space. The software also needs the capacity to be informed of where a bag *actually* is, rather than where the software has instructed that bag to go, and systems for retrieving misplaced items quickly and efficiently
"Other tasks Infosys promised ICAC can tackle is turning legacy workloads into composable functional capabilities that reside in the cloud; improving crowd control with AI and optimizing route planning for decarbonization – an effort that coincidentally could also reduce flight costs."
So translated into English, it is a load of marketing buzzwords and the product doesn't actually do anything.
"turning legacy workloads into composable functional capabilities that reside in the cloud" - it runs old software on new hardware
"improving crowd control with AI" - crowd control is not a problem that luggage handling software needs to solve, therefore it does nothing
"optimizing route planning for decarbonization" - the optimal route for luggage is it to take the same plane as its human owner. Obviously that doesn't always happen, but taking decarbonization[sic] into account isn't going to help that. Therefore it does nothing.
5%???
"reduce the number of containers used to load and transport cargo, known as Unit Load Devices (ULDs), and shrink the number that go missing to less than two percent through machine learning-enabled tracking methods. The current industry average of lost ULDs is five percent."
I know luggage going astray happens quite a lot, but 5%??? That on average for every plane with 200 passengers, 10 will end up without luggage?? That's far worse than I ever imagined!!
If I am correctly understanding what ULD refers to, these are huge stonking metal boxes, how does one of those 'go missing'??? I guess it rather means "we took it to the wrong place" and/or "there are thousands of these boxes in the luggage warehouse and we don't know which one is which"
Eh.....
Forgive me for being cynical but just how can an "aviation cloud" stop luggage from being lost?
Stuff already has a barcode that is unique. One of my cases had an RFID tag stuck to it on one journey.
Marketing BS
All of these types of systems have already existed for years, produced by companies whose entire existence is tied to their deep knowledge and expertise of the operational complexity of the commercial aviation industry.
I've no doubt that introducing this kind of software system at an airport delivers benefits. What stops it from happening at every airport - or makes it more difficult - is the cost of implementing and integrating with existing infrastructure, and training staff who just don't have time in their day allocated for training.