Menacing marketeers fined by ICO for 1.9M cold calls
- Reference: 1695291426
- News link: https://www.theregister.co.uk/2023/09/21/ico_fines_another_bad_bunch/
- Source link:
Anyone registered with the Telephone Preference Service in the UK should not receive calls from organizations, unless they’ve expressly given consent. The US equivalent is National Do Not Call Registry, and residents of Australia can use the Do Not Call Register.
The Information Commissioner’s Office says it has issued a total fine of £590,000 ($726,000) to the five business that it found using pressured sales tactics to flog insurance for white goods and other household appliances.
[1]
The companies include SGS Home Protect, fined £70,000 ($86,200) for making more than 24,000 illegal calls; Cover Appliance Ltd, fined £200,000 ($246,000) for 511,499 calls; F12 Management, which copped a £200,000 ($246,280) fine for 1.34 million calls; HouseHold Appliance 247, which must pay £55,000 ($67,730) for 19,069 calls; and RHAP, which made 15,288 calls and is nursing a financial penalty of £65,000 ($80,000).
[2]
“Registering with the TPS makes it illegal for companies to call you without your consent,” said Andy Curry, head of investigations at the ICO. “We’d encourage anyone who wants to block unsolicited marketing calls, to either a landline or mobile phone, to sign up to this free service.”
Since October 2021, the ICO has fined 16 companies a total of £1.45 million for dialing the phone numbers of TPS members, breaking the Privacy and Electronic.Regulations legislation.
[3]Greater Manchester Police ransomware attack another classic demo of supply chain challenges
[4]Attackers accessed UK military data through high-security fencing firm's Windows 7 rig
[5]Get your staff's consent before you monitor them, tech inquiry warns
[6]Brit healthcare body rapped for WhatsApp chat sharing patient data
“We’ve heard harrowing stories of people being hounded with these nuisance calls, and feeling forced into handing over bank details fr unwanted and necessary insurance. We’re working to protect people who are being deliberately targeted because they’re seen as was pickings by unscrupulous cold callers,” said Curry of its work in the past 23 months.
In June, the ICO fined [7]two sleazy sales operations , Crown Glazing and Maxen Power Supply. The majority of the illegal calls the companies made to TPS registered people were to sell double glazing and a free energy test. And in April teh regulator fined a recruitment business, Join The Tribe Ltd, £130,000 ($160,000) after it was found to have sent [8]107 million spam emails . ®
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[1] https://pubads.g.doubleclick.net/gampad/jump?co=1&iu=/6978/reg_security/front&sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&tile=2&c=2ZQxophJCarbLiPg-ukvLdAAAAgg&t=ct%3Dns%26unitnum%3D2%26raptor%3Dcondor%26pos%3Dtop%26test%3D0
[2] https://pubads.g.doubleclick.net/gampad/jump?co=1&iu=/6978/reg_security/front&sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&tile=4&c=44ZQxophJCarbLiPg-ukvLdAAAAgg&t=ct%3Dns%26unitnum%3D4%26raptor%3Dfalcon%26pos%3Dmid%26test%3D0
[3] https://www.theregister.com/2023/09/15/greater_manchester_police_breach_demonstrates/
[4] https://www.theregister.com/2023/09/04/zaun_breach_windows_7/
[5] https://www.theregister.com/2023/08/10/workplace_monitoring_select_committee/
[6] https://www.theregister.com/2023/08/03/nhs_ico_warning/
[7] https://www.theregister.com/2023/06/09/ico_cold_call_fines/
[8] https://www.theregister.com/2023/04/17/ico_spam_email_fine/
[9] https://whitepapers.theregister.com/
Gum them to death.
Since October 2021, the ICO has fined 16 companies a total of £1.45 million for dialing the phone numbers of TPS members,
Yes, and how much have they collected from these companies?
Not much I'm betting.
It would be much better if disqualification, personal fines and the possibility of jail time for the worst cases were put in place.
Otherwise these rogue companies will just be liquidated and replacements registered and the carousel will just keep on turning.
Re: Gum them to death.
It's one of those situations where you wish Panarama would follow the ex Directors around and hound their neighbours for information.
Assuming that the ICO ever collects then if average return per call is more than 30p then they've done OK, haven't they. With fines of this size it's just another cost of doing business. The fines should be ten times higher or they will never discourage it.
Sweet FA for those of us harassed
All the times literally hundreds of spam calls despite our being on the TPS from the gitgo—who gets the money?
That’s right, the politicians :(
Won't make a bit of difference
new companies will spring up, make a gazillion calls and disappear before anyone can do a think about it.
This will remain the same until the heads of these scumbag companies are put on spikes outside the Supreme Court on Parliament Square.
Spam calls
Sadly the spam calls I get are from crooks who seem to think that I'll take the bait that my 'bank' has called about 'unusual transactions' on my 'card' which I can query by speaking to them by hitting "2", or that 'the Sky' is calling me about my my internet connection (I'm not with 'Sky'). So claiming I'll report them to the ICO is a bit pointless. I've had 3 in the past week to my landline, so I assume that my number has been sold on again.
Oh well, at least it gives me something to whinge about.
Let me guess
They can just declare bankruptcy to get out of paying, create a new company, and start up their operation all over again. By the time they get caught (again) they'll have squirreled away most of their ill gotten gains in a bank account in a bank where they won't cooperate with any requests from the UK government.
Out of curiosity, do the UK and/or Australian versions also exempt political calls? Just wondering how universal the self-serving politician thing is.
£590,000 ?
Bargain.
According to the documents filed at Companies House, on 30 September 2022 House Hold Appliances Ltd (registered address Neptune Court, Vanguard Way, Cardiff, Wales, CF24 5PJ) had total net assets of £965. Strike-off action has been started and stopped every year since the company was formed in 2020. Nobody in his right mind would do business with a company like this.
[1] Take the call.
[2] Say "Just a moment, I have to take the pan off the stove."
[3] Leave the caller hanging on there until next Tuesday week.
Alternatively, at [2] you can ask them what colour underwear they're wearing, and if it's the edible kind, but most people don't have the bottle for that.
TPS
Nice to see this kind of thing catching on.
Direct marketing can be useful, but it's mostly a nuisance and it endangers people who just can't say no (for whatever reason).
Just say no.