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  ARM Give a man a fire and he's warm for a day, but set fire to him and he's warm for the rest of his life (Terry Pratchett, Jingo)

Musk tells Twitter advertisers: You're welcome back, but don't make demands

(2023/04/19)


Elon Musk took to the stage at an advertising conference yesterday to try to reassure attendees that Twitter was a safe place to serve ads, while also warning the biz won't bow to pressure from advertisers who want to dictate its behavior.

Speaking with Linda Yaccarino, chairman of global advertising and partnerships at NBCUniversal, Musk reportedly (there don't appear to be videos available of the talk at this point) said freedom of speech at Twitter was paramount, and the company was willing to lose money if it meant protecting that right.

"We're trying to achieve here a sensible middle ground, or we're trying to satisfy a range of things, which is how to ensure the public has their voice… but also that you're able to serve your brands and improve the perception of your brands, and your sales as well," Musk [1]reportedly said. "But it is not cool to say what Twitter will do," the billionaire added.

Please come back, we swear we've changed …

The early days at Musk's Twitter were marked by an [2]exodus of advertisers, who were responsible for some 90 percent of Twitter's revenue before Musk's October takeover. Multiple major advertising agencies urged their clients to pause Twitter ads in November of last year, citing concerns that the platform wouldn't be able to ensure brand safety amid the unbanning of far-right trolls and a spike in hate speech shortly after Twitter got its new owner.

Musk even opted to publicly call out some advertisers, [3]asking if Apple hated "free speech in America" due to its advertising pause on the social media site, which has since [4]ended . Twitter attempted to lure advertisers back in December with [5]incentives like spend matching, but it's unclear how much of an effect that's had.

[6]

According to Musk's recent [7]BBC interview , most of Twitter's advertisers have [8]returned , though third-party data doesn't necessarily back that up: As of January Twitter's daily revenue was down by more than [9]40 percent , with much of that loss attributable to the departure of advertisers. Musk also claimed to the BBC that Twitter was at a break-even point, though without offering anything to suggest that's actually the case.

[10]

[11]

A look at Twitter's advertising spending as of February by Vox [12]found that more than half of Twitter's top 1,000 advertisers have yet to return. Of Twitter's top 10 advertising partners, only six still serve ads through Twitter.

Citing data through the end of Q1, market intelligence firm Sensor Tower told The Wall Street Journal that 37 of the top 100 pre-Musk Twitter advertisers had left the platform and have yet to return. Of those top 100, 24 remaining had reduced their ad spending by some 80 percent since Musk took over.

… Just step around the hate speech

When pushed on Twitter's hate speech issues and content moderation concerns, Musk reiterated what he's been [13]saying since shortly after buying Twitter: "Freedom of speech, but not freedom of reach."

"You won't find [a negative or hateful] tweet unless you specifically seek it out, which is no different than the rest of the internet," Musk said in November.

[14]

Musk told Yaccarino that hateful content on Twitter won't be amplified or recommended to people, but outside of violating Twitter's [15]shrinking list of what it classifies as hateful conduct, it doesn't appear the platform will scrub such rhetoric from its servers.

It's also not entirely clear that Twitter is following through on its own assertions that it will not promote hate speech. According to an [16]analysis of Twitter's recommendation algorithm and content delivered to the "For You" feed of recommended content, hate speech was regularly promoted in the recommended feed when a single account associated with an extremist group was followed. If Twitter is trying to get rid of reactionary echo chambers, it doesn't appear to be succeeding.

Twitter [17]disbanded its Trust and Safety Council, a group of 100 civil rights organizations who signed on to help tackle hate speech and child exploitation on the site, in December, claiming that the Council wasn't the best way to ensure Twitter was safe.

[18]

That move may have been among the factors that led to German officials [19]saying there were "sufficient indications of failures" in policing hate speech on Twitter, which could result in a fine of up to €50 million. The EU has also expressed concerns that Twitter may be violating its content moderation rules under the Digital Services Act.

[20]Big brands urged to pause Twitter ads until Elon's learned how this all works

[21]Elon Musk picks fight with Apple for slashing advertising spend on Twitter

[22]Elon Musk actually sits down and talks to 'government-funded media' the BBC

[23]Twitter dismantles its Trust and Safety Council moments before meeting

Added to this, the US Federal Trade Commission has expressed [24]concerns that Twitter's massive job cuts (the company is reportedly down to around 1,500 people from nearly 8,000 pre-Musk) may mean it can't properly moderate content. And Twitter may be in danger of violating its consent decree with the FTC that requires the company to notify the regulatory body before making any product changes.

Musk told Yaccarino that rules about controversial tweets apply to him as well, but that assertion is questionable given the Chief Twit's alleged [25]demands that he wanted Twitter's algorithms changed to ensure his tweets were more visible.

We contacted Twitter to get more information about Musk's talk and try to get some actual advertising numbers, and wouldn't you know it - no poop emoji this time. That's not because the company is reaching the end of its teenage years, though: We actually managed to contact an advertising VP at Twitter, and in lieu of a poop emoji we were met with silence. ®

Get our [26]Tech Resources



[1] https://www.wsj.com/articles/twitter-chief-elon-musk-tries-to-reassure-advertisers-at-miami-beach-forum-c5505448?mod=pls_whats_news_us_business_f

[2] https://www.theregister.com/2022/11/02/advertisers_twitter_concerns/

[3] https://www.theregister.com/2022/11/29/elon_musk_apple_twitter/

[4] https://www.theregister.com/2022/12/01/musk_app_store_dispute_over/

[5] https://www.theregister.com/2022/12/02/twitter_advertising_push/

[6] https://pubads.g.doubleclick.net/gampad/jump?co=1&iu=/6978/reg_onprem/personaltech&sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&tile=2&c=2ZEBkhKW75LILs8myKyuDiAAAANU&t=ct%3Dns%26unitnum%3D2%26raptor%3Dcondor%26pos%3Dtop%26test%3D0

[7] https://www.theregister.com/2023/04/12/elon_musk_talks_to_bbc/

[8] https://www.bbc.com/news/business-65248196

[9] https://www.theguardian.com/technology/2023/jan/18/twitter-revenue-drop-advertising-squeeze-elon-musk

[10] https://pubads.g.doubleclick.net/gampad/jump?co=1&iu=/6978/reg_onprem/personaltech&sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&tile=4&c=44ZEBkhKW75LILs8myKyuDiAAAANU&t=ct%3Dns%26unitnum%3D4%26raptor%3Dfalcon%26pos%3Dmid%26test%3D0

[11] https://pubads.g.doubleclick.net/gampad/jump?co=1&iu=/6978/reg_onprem/personaltech&sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&tile=3&c=33ZEBkhKW75LILs8myKyuDiAAAANU&t=ct%3Dns%26unitnum%3D3%26raptor%3Deagle%26pos%3Dmid%26test%3D0

[12] https://www.vox.com/technology/2023/3/23/23651151/twitter-advertisers-elon-musk-brands-revenue-fleeing

[13] https://twitter.com/elonmusk/status/1593673339826212864?ref_src=twsrc%5Etfw%7Ctwcamp%5Etweetembed%7Ctwterm%5E1593673339826212864%7Ctwgr%5E2033f44bc22f90cfb1f32285f4665a6e5016325f%7Ctwcon%5Es1_&ref_url=https%3A%2F%2Fwww.washingtonpost.com%2Ftechnology%2F2023%2F03%2F30%2Felon-musk-twitter-hate-speech%2F

[14] https://pubads.g.doubleclick.net/gampad/jump?co=1&iu=/6978/reg_onprem/personaltech&sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&tile=4&c=44ZEBkhKW75LILs8myKyuDiAAAANU&t=ct%3Dns%26unitnum%3D4%26raptor%3Dfalcon%26pos%3Dmid%26test%3D0

[15] https://www.nbcnews.com/tech/twitter-changes-hateful-conduct-policy-rcna80338

[16] https://www.washingtonpost.com/technology/2023/03/30/elon-musk-twitter-hate-speech/

[17] https://www.theregister.com/2022/12/13/twitter_trust_and_safety_council/

[18] https://pubads.g.doubleclick.net/gampad/jump?co=1&iu=/6978/reg_onprem/personaltech&sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&tile=3&c=33ZEBkhKW75LILs8myKyuDiAAAANU&t=ct%3Dns%26unitnum%3D3%26raptor%3Deagle%26pos%3Dmid%26test%3D0

[19] https://www.theregister.com/2023/04/05/more_twitter_lawsuits/

[20] https://www.theregister.com/2022/11/02/advertisers_twitter_concerns/

[21] https://www.theregister.com/2022/11/29/elon_musk_apple_twitter/

[22] https://www.theregister.com/2023/04/12/elon_musk_talks_to_bbc/

[23] https://www.theregister.com/2022/12/13/twitter_trust_and_safety_council/

[24] https://www.theregister.com/2023/03/08/eu_us_regulators_concerned_twitter/

[25] https://www.theregister.com/2023/02/15/musk_twitter_ceo/

[26] https://whitepapers.theregister.com/



I have been meaning to ask ...

alain williams

Is Twatter still [1]not paying rent [2]on its offices ?

[1] https://www.theregister.com/2023/01/31/twitter_market_square_lawsuit/

[2] https://www.theregister.com/2023/01/24/monarchy_chasing_twitter_rent/

Still doesn't get it

aerogems

If this was his effort at trying to address the concerns of advertisers, I'd call it an epic fail. At the very least he could have said something about how they'll improve methods of making sure that ads don't show up to any content the advertiser might consider objectionable and maybe be willing to offer a refund plus some kind of additional compensation for every instance where it fails. It probably still wouldn't be enough to woo back many advertisers, but it'd at least be a start. Instead he just doubles down on "I'm making Twitter a Nazi bar and fuck you if you don't like it!"

This is on top of his driving away multiple companies who he was counting on paying $12K/year for their "gold check" with his "government funded" twaddle and seemingly doing everything he can to make sure the only people who use Twitter are the really casual sorts who don't really care about polls and other nonsense, and the hardcore taint lickers who will pay $96/year for the "privilege" of licking some Twitler taint.

The only thing he really seems to have succeeded at with this performance is showing the world, yet again, that he is an absolutely terrible business executive. One who doesn't understand Twitter's core business even at a fundamental level.

don't make demands

Howard Sway

He who pays the piper calls the tune.

Which means if they don't like the tune, they stop paying.

Musk had clearly never looked at how the advertising industry works, before buying an ad-funded company.

Re: don't make demands

FatGerman

He's a spoiled rich chancer who got lucky. Buying Twatter was a fit of petulance and he tried to get out of it when he realised he was out of his depth. I hope he takes the ship down and goes down with it.

Wow...

IGotOut

And we thought jobs had a reality distortion field.

Hi, I pissed you all off by allowing your brands to be associated with hate speech, but you're ok to come back and give me money, but don't ask not to appear next to hate speech.

Is that one way ticket to Mars any closer? Nope thought not. Shame.

Re: Wow...

aerogems

The whole Mars thing was just another grift to help get funding for SpaceX. If he could leave tomorrow, there's no way he ever would. He'd never survive the 6 month journey without the constant attention from the Twitter Twitler taint lickers.

Re: Wow...

Anonymous Coward

... Except that the reality distortion field Jobs had more or less worked ; Musk is just delusional.

Paul Herber

'in lieu of a poop emoji we were met with silence. '

Constipation.

I think he needs some SpaceXlax

Science! true daughter of Old Time thou art!
Who alterest all things with thy peering eyes.
Why preyest thou thus upon the poet's heart,
Vulture, whose wings are dull realities?
How should he love thee? or how deem thee wise?
Who wouldst not leave him in his wandering
To seek for treasure in the jewelled skies,
Albeit he soared with an undaunted wing?
Hast thou not dragged Diana from her car?
And driven the Hamadryad from the wood
To seek a shelter in some happier star?
Hast thou not torn the Naiad from her flood,
The Elfin from the green grass, and from me
The summer dream beneath the tamarind tree?
-- Edgar Allen Poe, "Science, a Sonnet"