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  ARM Give a man a fire and he's warm for a day, but set fire to him and he's warm for the rest of his life (Terry Pratchett, Jingo)

IT manager's 'think outside the box' edict was, for once, not (only) a revolting cliché

(2022/11/18)


History, it is said, is told by the victors. Which is why The Register each week presents On-Call – tales of readers triumphing when delivering tech support to the clueless, unreasonable or just plain ignorant.

This week's offering is a tale of the latter condition, and kicks off with a reader we'll Regomize as "Remus" who took a gig in the late 1990s at a dotcom company having a crack at the enterprise software market.

Remus signed up as IT manager and, as the company grew, came across some workstations sitting on a carpeted floor in the quality assurance department.

[1]

Remus is a bright spark, so his synapses connected and deduced that the combo of carpet and computers would make static electricity a menace.

[2]

[3]

So he chatted to the QA director about purchasing some anti-static mats to sit under each workstation. A few bucks spent on mats could save thousands in hardware while also protecting productivity.

The mats duly arrived, and the QA director delegated their installation to a junior.

[4]

Who placed them under the workstations … without removing them from the cardboard boxes in which they had shipped.

"A couple of days later I walked by the workstations and had to laugh," Remus told The Register .

[5]Go ahead, be rude. You don't know it now, but it will cost you $350,000

[6]Hot, sweaty builders hosed a server – literally – leaving support with an all-night RAID repair job

[7]No, I will not pay the bill. Why? Because we pay you to fix things, not break them

[8]No, working in IT does not mean you can fix anything with a soldering iron

So he took the QA director aside and said "Next time you have a job like this, assign it to an engineer who can 'Think out of the box'."

The Register cannot recall a more apt and magnificent deployment of a loathsome corporate cliché.

If you've done as well, or better, [9]click here to send e-mail to On-Call and we may share your tale of triumph here another day. Feel free to push the envelope in pursuit of low-hanging fruit to make a win-win situation for us all. ®

Get our [10]Tech Resources



[1] https://pubads.g.doubleclick.net/gampad/jump?co=1&iu=/6978/reg_onprem/personaltech&sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&tile=2&c=2Y3dlyMa6SxiOiNJs2pQqrwAAAMo&t=ct%3Dns%26unitnum%3D2%26raptor%3Dcondor%26pos%3Dtop%26test%3D0

[2] https://pubads.g.doubleclick.net/gampad/jump?co=1&iu=/6978/reg_onprem/personaltech&sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&tile=4&c=44Y3dlyMa6SxiOiNJs2pQqrwAAAMo&t=ct%3Dns%26unitnum%3D4%26raptor%3Dfalcon%26pos%3Dmid%26test%3D0

[3] https://pubads.g.doubleclick.net/gampad/jump?co=1&iu=/6978/reg_onprem/personaltech&sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&tile=3&c=33Y3dlyMa6SxiOiNJs2pQqrwAAAMo&t=ct%3Dns%26unitnum%3D3%26raptor%3Deagle%26pos%3Dmid%26test%3D0

[4] https://pubads.g.doubleclick.net/gampad/jump?co=1&iu=/6978/reg_onprem/personaltech&sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&tile=4&c=44Y3dlyMa6SxiOiNJs2pQqrwAAAMo&t=ct%3Dns%26unitnum%3D4%26raptor%3Dfalcon%26pos%3Dmid%26test%3D0

[5] https://www.theregister.com/2022/11/11/on_call/

[6] https://www.theregister.com/2022/11/04/on_call/

[7] https://www.theregister.com/2022/10/28/on_call/

[8] https://www.theregister.com/2022/10/07/on_call/

[9] mailto:oncall@theregister.com

[10] https://whitepapers.theregister.com/



Hide and seek at El Reg

that one in the corner

Came looking for a Friday On Call, nothing to be seen.

But, Lo, here it is, shyly peeking out of Personal Tech.

Come on out, we're not going to hurt you, everyone is nice here.

(Leaps onto very short "story", demanding to know if that is all we're getting, I waited a whole week for *this*?)

Re: Hide and seek at El Reg

chivo243

Yes, this one was short and fast, but had oh so much potential... too bad they didn't take more than 3 minutes to work it up. If I find an extra 10 minutes today, I'll rewrite it myself and re-post it.

Yeah, there's something in the tea at Vulture Central. Can we still use that term? Vulture Central? Now kissing the ring on the hand that feeds IT? WTF!

I fear 2023 will be a boring year as told by Reg.com

I can imagine the instructions....

Anonymous Coward

"Hey! You! Put those under the workstations" ... whilst indicating the pile of brand new unboxed mats...

What was the packaging?

Totally not a Cylon

For full irony or a BOFH moment, were the anti-static mats wrapped with nicely static inducing polythene bags?

So that the act of placing a box of them under a device would actually generate the static charge they were hoping to alleviate.....

***** Bring Back the Moderatrix! *****

Re: What was the packaging?

Zenubi

Yes - Sarah !

"make static electricity a menace"

simonlb

Many, many years ago, at a previous employer and long before I'd had my ESD training, I had someone in another company office ship me a PC base unit. It arrived swathed in around 25 feet of bubble wrap which the person sending said was anti-static bubble wrap. I duly unwrapped the PC and when I went to pick it up a spark over 4 inches long shot out from the base unit to one of my fingers and there was an almighty CRACK! To say it hurt is an understatement.

Needless to say, when I plugged the base unit in it was completely dead, so I logged a call and an engineer came and swapped out the motherboard and RAM.

When I called the person who shipped me the base unit and told them they said, "But I used the pink anti-static bubble wrap." I replied, "No, this was clear." They just murmured, "Oh, shit."

Re: "make static electricity a menace"

Little Mouse

If it was pink AND clear, you'd both be right.

(My chemistry teacher used to go to great lengths to drum into us that Colourless and Clear are not the same thing)

Cardboard was the solution

Fabrizio

Cardboard is an insulator, so the junior was just ensuring the cardboard was used first before it desintegrated and the antistatic mats would only be unpacked and used in Phase II of the project just like my aunt who never removed the protective film from her TV and asked me how she should glue it back on because "it kept coming loose"

First to her horror while I ripped it off!

Second only to her smugness after I removed it and explained that it should have been removed years ago and her exclaiming "So basically, I have a brand spanking new TV now???"

I just said "yes" and made her day!

Re: Cardboard was the solution

Phil O'Sophical

A few years ago I heard about a spate of TVs being returned to dealers, with complaints about poor audio volume and quality. Turned out that there was a thin strip of clear plastic along the bottom which covered the speakers and many people had not noticed it when unwrapping their new TV.

Cardboard box?

pavel.petrman

Cardboard box? Luxury!

(Sorry. I couldn't resist. I've never wanted to be a lion tamer. I've always wanted to be a systems analyst.)

protective film? That was a privacy screen

PM from Hell

Back in the early days of PC's we bought a range of very expensive machines for developers, one of the 'benefits' was that each screen came with a privacy screen attached to it, the management thought this was a good idea as the team worked on police systems. In reality they made the screen slightly blurry much worse than our mainframe terminals and also almost completely prevented co working when looking into a problem as both programmers had to somehow get their heads directly in line with the 14 inch screen.

When we deployed some to user offices one used did attempt to remove the 'protective screen' making the device unusable as the CRTY was covered in lumps of resin and torn plastic.

A final 'benefit' was that if you touched the screen with the end of your pen to show someone which line to look at the ink was instantly absorbed into the plastic, so we had a number of blurry rainbow colored devices nobody wanted to use. Our next batch of PC's were Compaq's dearer, but bigger screens you could read and share

Re: protective film? That was a privacy screen

Little Mouse

I've trained my co-workers to never -ever- touch my screen. With anything.

They might not have a problem with their own screens looking like they've been smeared with vaseline & lard, but that's because they're animals.

Re: protective film? That was a privacy screen

Dante Alighieri

1000% this!

A 45 cm plastic ruler as a LART for any digit or object approaching mine. It's become a reflex. They all get fair warning.

*Sometimes* I apologise for being more enthusiastic than I meant to be at the application.

It's not like I'm looking at diagnostic images... wait. I am.

How my co-workers manage to work with their smeared screens is beyond me.

Icon 'cos it is discipline!

Sceptic Tank

Hm, not sure how that static electricity was going to get inside the Faraday cage? Anyway, you should possibly hire better help if the colleagues are not capable of figuring out that equipment should be unboxed.

F. Frederick Skitty

All I can think is that if the company were so cheap as to leave machines on the floor, then the poor techie assumed the cardboard boxes were all that would be provided for static protection.

Revolting cliche bingo

Mast1

Does one presume that the office was locked at night ?

Otherwise some bright spark could have "picked them up and run with them"

On the floor?

AlanSh

Who leaves PCs on the floor? Buy a desk.

Re: On the floor?

Dante Alighieri

£3K workstations on the floor under desks all around my department to avoid cluttering the acres of free bench top space.

Mostly on vinyl, a few on carpet.

Just Packaging

Anonymous Coward

Apologies - no IT connection, but it isn't totally irrelevant:

I'm reminded of the time when, on a student placement, I needed some Rockwool to test as a replacement for asbestos (this was in 1973, at a company making friction materials, e.g. brake pads). A large cardboard box arrived and the lab tech was tasked by the manager with unpacking it for use. I arrived at the lab later, to find the Rockwool strewn everywhere and a frustrated tech desperately trying to find what had been so carefully packed (and worried he might have damaged whatever it was, being so fragile). I calmed him down to explain it was the "packaging" that we wanted, so could he, please, help me gather it up and place it in a work bin, being careful to separate out any contaminants. Luckily, the minimum order quantity was more than I needed for my initial experiments.

TL:DR My experiments were a partial success - I found it could be used but, in order to be useful, the entire vehicle braking system (for which it would have been destined) would need replacing.

Think lucky. If you fall in a pond, check your pockets for fish.
-- Darrell Royal