Amazon halts work on ‘Scout’ delivery-bot that delivered parcels no faster than humans
- Reference: 1665115332
- News link: https://www.theregister.co.uk/2022/10/07/amazon_halts_scout_delivery_bot/
- Source link:
“During our limited field test for Scout, we worked to create a unique delivery experience, but learned through feedback that there were aspects of the program that weren’t meeting customers’ needs,” an Amazon spokesperson said. “As a result, we are ending our field tests and reorienting the program. We are working with employees during this transition, matching them to open roles that best fit their experience and skills.”
Amazon [1]launched Scout in 2019 without explaining why the devices are necessary other than its desire to offer “more sustainability and convenience to customer deliveries.”
[2]
Scout was described as “the size of a small cooler” and capable of moving at “walking pace”. At the time, Amazon also emphasised that “the devices can safely and efficiently navigate around pets, pedestrians and anything else in their path.”
[3]
[4]
Amazon’s note didn't say exactly what went wrong with the bots, but The Register notes that home delivery at walking pace is a niche already filled by the postal service, and that the USA is hardly short of logistics outfits willing to move parcels in larger and faster vehicles.
The decision to bin Scout stands in marked contrast to Amazon’s Chinese analogue Alibaba, which in June 2022 [5]pointed out that its own fleet of 500 delivery-bots had made ten million deliveries.
[6]
But those numbers don’t represent a “Wow, China is overtaking the rest of the technology world” moment because Alibaba’s bots rolled around University campuses, environments rather easier to navigate and more tightly packed with drop-off destinations than the Seattle suburbs where Amazon tested Scout.
Alibaba’s bots are also larger than Scout, so can carry more packages.
The Chinese company’s interest in bots is fuelled by an ageing workforce that makes delivery drivers hard to recruit and retain, plus a desire to improve delivery productivity.
[7]
Amazon appears never to have articulated an economic rationale for exploring Scout’s potential. ®
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[1] https://www.aboutamazon.com/news/transportation/meet-scout
[2] https://pubads.g.doubleclick.net/gampad/jump?co=1&iu=/6978/reg_software/aiml&sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&tile=2&c=2Yz-4unoYt28bt7OWO@ZPLQAAAEk&t=ct%3Dns%26unitnum%3D2%26raptor%3Dcondor%26pos%3Dtop%26test%3D0
[3] https://pubads.g.doubleclick.net/gampad/jump?co=1&iu=/6978/reg_software/aiml&sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&tile=4&c=44Yz-4unoYt28bt7OWO@ZPLQAAAEk&t=ct%3Dns%26unitnum%3D4%26raptor%3Dfalcon%26pos%3Dmid%26test%3D0
[4] https://pubads.g.doubleclick.net/gampad/jump?co=1&iu=/6978/reg_software/aiml&sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&tile=3&c=33Yz-4unoYt28bt7OWO@ZPLQAAAEk&t=ct%3Dns%26unitnum%3D3%26raptor%3Deagle%26pos%3Dmid%26test%3D0
[5] https://www.alizila.com/alibabas-driverless-robots-make-10-million-deliveries/
[6] https://pubads.g.doubleclick.net/gampad/jump?co=1&iu=/6978/reg_software/aiml&sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&tile=4&c=44Yz-4unoYt28bt7OWO@ZPLQAAAEk&t=ct%3Dns%26unitnum%3D4%26raptor%3Dfalcon%26pos%3Dmid%26test%3D0
[7] https://pubads.g.doubleclick.net/gampad/jump?co=1&iu=/6978/reg_software/aiml&sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&tile=3&c=33Yz-4unoYt28bt7OWO@ZPLQAAAEk&t=ct%3Dns%26unitnum%3D3%26raptor%3Deagle%26pos%3Dmid%26test%3D0
[8] https://whitepapers.theregister.com/
Re: I’m old fashioned
I don't want to talk to or even see my delivery person, but I do have stairs up to my house from the sidewalk, so that thing is as useless as a classic Dalek for reaching my front door.
Re: I’m old fashioned
As well as having to deal with stairs there is also rough ground, overgrown shrubbery, badly parked cars blocking access and kids bikes a other toys scattered on the path up to the door.
Re: I’m old fashioned
A chat? Round here you'll be lucky to find one that speaks enough English to understand "there should be 3 boxes, not 2".
Re: I’m old fashioned
If I rush to the door I can often shout "Thank you!" before they drive away. I respect the fact that they are short of time but would be happier if they actually had time for at least one short break during their shift.
Re: I’m old fashioned
You’re why delivery people don’t ring doorbells anymore ;-P
"fuelled by an ageing workforce"
What ?
They've got more than a billion people and they can't find a thousand youngsters to deliver packages ?
Starship delivery robots in various towns and cities around the world continue to deliver top up groceries and have done for years now.
We call them "Prosecco robots" because of what we mainly use them for.
Grocery delivery robot numbers are increasing steadily round here, in the towns at least (doubt they'll ever reach this semi-rural backwater).
They do have their problems though, such as one sitting by a pedestrian crossing waiting for someone to come and press the button so it could cross! That could easily be resolved though.
Sure thing. Let it cross and may the fastest car claim it.
Scalability
Round my area, Royal Mail have largely switched to electric vehicles. And what a difference to noise and, most especially, diesel exhaust - which can be very bad when they restart the engine multiple times even in our short road.
From that point of view, I'd very much appreciate one of these delivering rather than the diesel vehicles Amazon (and most others) use. But how would Amazon handle the sixty miles from their nearest depot to where I live? A local depot which employs people to transfer packages from vans or lorries to Scouts seems the only possibility. Which would require considerable numbers of transfer depots to cover even the urban areas of a country. With staff. And lots of Scouts so they can still deliver in a sensible time even at busy periods. And particularly so when they have to wait, possibly for many hours, for the customer to unload them.
So this seems feasible to use only in specific areas which match how they operate. No wonder Amazon are not expanding the project.
And I very much agree with those who prefer a brief chat with a human.
Having products in a country where dissent is not allowed helps a lot to avoid negative feedbacks.
== Bring us Dabbsy back! ==
" we worked to create a unique delivery experience"
I have never wanted an experience - just to have my parcel delivered with minimum fuss and intrusion into what I'm doing when it arrives (which, incidentally, is why I have a large letter box)..
I seriously wonder where the idea that everything has to be an "experience" came from. Most of the time it really means making simple activities complicated and annoying. But I suppose pissing off the customer is one way to gain attention (rather similar to what babies do to the same end).
Doesn't
a "unique delivery experience" usually involve cutting a hole in the bottom of the pizza box?
"no explanation"?
The reason for failure is obvious - they don't have an arm to launch parcels over the fence or stuff them in a nearby rubbish bin?
That said, most delivery people work damn hard for bugger all money and most do a good job. Shouldn't tar them all with the same brush.
The Real Reason that the Scout Walked Slowly
“We are ending our field tests and reorienting the program. We are working with employees during this transition, matching them to open roles that best fit their experience and skills.”
What the heck is Amazon going to do with the 250 midgets who were inside those coolers?
I’m old fashioned
I like a chat with my human delivery agent