Samsung’s Smart Monitor tries too hard to be clever
- Reference: 1664769666
- News link: https://www.theregister.co.uk/2022/10/03/samsung_m8_smart_monitor_review/
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Once the working day is done, the 32 inch M8 Smart Monitor includes Samsung's smart TV interface and can install apps that allow it to connect to myriad streaming services.
The device mostly delivers as an entertainment machine. Samsung's Tizen-based Smart TV environment is intuitive, slick, and speedy. The M8's 3,840 x 2,160 display is large, bright, pleasant, and handles subtle color grading and rapidly changing images well.
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Speakers are merely adequate, as you'd expect of a display that's just 22mm deep. Bluetooth speakers are therefore an option many will chose to add.
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Some may miss the presence of a TV tuner, but I was able to find apps for local free-to-air stations and stream their offerings. Samsung's remote control is entirely adequate, and the inclusion of USB-C charging for the battery is pleasing.
The M8 can therefore do a job as a TV alternative in a small room. I can imagine it would work very well in a teen's bedroom, for example, allowing them to watch vids from their beds instead of curling up with a laptop.
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But that hypothetical teen could not use the M8 for much work. Nor could anyone else.
Samsung's promised integration of Office 365 is very much skin deep – you get links to web app versions of Microsoft's famous productivity suite and, if you have an account, access to cloud storage. Each Office app appears in a browser tab that immediately occupies the entire screen. But Samsung's supplied browser reported it is incompatible with Teams, making the included webcam less useful.
It is possible to exit full screen and view the web apps as tabs, but the device never offers anything that resembles a desktop metaphor or PC-like user experience. It's hard, for example, to switch between apps.
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Instead, as soon you leave a browser tab the device offers a UI designed for being driven by a remote control. Getting anything done requires a lot of poking about with a giant cursor, or reversion to the remote.
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Samsung M8 Smart Monitor (click to enlarge)
The device offers the chance to add other "Workspaces" so I did by signing into my Google account. Again the browser protested it was not built to handle the web apps on offer.
Remoting into a PC was easy enough, but performance was not crisp enough to be viable option for daily use.
I can therefore image the M8 could be useful for emergency access to a document that has to be fixed before you get to work tomorrow, but not much else.
On the road with a portable monitor
In the last few weeks I've indulged in some actual tourism – a trip to the USA to catch up with other Vultures and attend VMware's Explore gabfest – and took a Dell C1422H Portable Monitor along for the ride.
The device is a 14-inch LCD HD monitor with USB-C connectors. It weighs 590 grams and comes in a felt pouch. It's about the size of a laptop and fit in my messenger bag's padded slot alongside my ThinkPad without needing a shove or a squeeze.
I found the monitor a pleasing option for the rare moments my trip required a couple of hours uninterrupted working.
Here it is on a hotel room desk, with its pouch serving as a mousepad.
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Dell portable monitor (click to enlarge) I'm above average height and find a day spent working on a laptop puts me at risk of neck pain. The extra screen let me lean out just enough to be more physically comfortable, and once I figured out that the machine's stand is stable in portrait or landscape orientation I was able to put windows closer to my eyeline and appreciated that immensely.
Dell's monitor sells for $320 – $9 less than Apple's most basic iPad – or $29 less than Samsung's cheapest Galaxy Tab S8. While both of those tablets are smaller than the portable monitor, they can extend a Mac's or a PC's screen … and probably be used on more days a year than the dedicated portable display.
If I were spending my own money, I'd probably buy the tablet. But for those of you who travel for work and are happy to make your bags a little bulkier, I recommend trying to get the boss to pay for this portable monitor in the name of improved ergonomics wherever you roam.
The M8 also annoyed in other ways. Writing Desktop Tourism means I've plugged a lot of computers into a lot of monitors this year: the M8 could not detect the presence of my workhorse ThinkPad using HDMI, the first such failure I've experienced.
The monitor boasts a pair of USB-C ports, but only one can handle video and the tiny glyphs that make that apparent are all-but-impossible to see because the ports are on the device's rear behind its stand. Yes, I could have read the manual, but the M8 is a monitor, a class of device I think it is reasonable to assume plugs and plays.
The USB-C cable that Samsung supplies with the monitor is of miserly length so it's hard to arrange a desktop around the M8. Whether that's a casualty of Samsung being a bit cheap, or the vagaries of USB-C cables, or both, is hard to divine. At least the cable can carry power to a laptop. But it and the monitor could not automatically detect a Mac I plugged in for some variety.
I also found it odd that the M8 doesn't turn off when a connected laptop is closed or shut down. The monitor instead displays a splash screen with a countdown to entering Smart TV mode, and that can only be dispelled by finding the remote and powering down the monitor off.
Once I figured out the M8's foibles, which meant ignoring its role as a PC alternative, I enjoyed having it around. I found that a monitor which includes a Smart TV interface draws a pleasingly sharper line between work and play by removing my PC as a distraction while watching videos.
But by trying to be clever with the addition of Office 365, the whole package struggles to deliver on the promise of being Smart. A monitor with a Smart TV interface, and a crisp and definitive personality change to a dumb PC-driven display, would be more satisfying than this machine's poor attempt at adding productivity features. Samsung also needs to drop the price of this $700 device, because that sum can cover the cost of a decent monitor and a low end smart TV. ®
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[6] https://regmedia.co.uk/2022/09/30/supplied_samsung_smart_monitor_m8.jpg
[7] https://regmedia.co.uk/2022/09/30/dell_portable_monitor.jpg
[8] https://whitepapers.theregister.com/
Re: The future crippled - today
Why offer a crippled web browser when the world is your oyster?
Because Samsung really aren't very good at software. Hence a device which us all geared up for Teams but the browser can't manage it.
"Abandoning the broadcast airwaves and going for a cloud-serviced"
Just wait for a couple of broad audience live events - i.e. a couple of football matches in Europe - and actual networks slow down as sleeping snails because they can't handle the traffic - because they were designed with far less average traffic in mind and being able to deliver it in short burst. And telcos have little incentives to resolve the situation as it requires big investments (and a lot of agreements among them) while profits go to OTTs only.
You can switch to RFoF - but that's still broadcasting.
Anyway, this monitor reminds me of the doomed Palm Foleo. If they really want to deliver something useful, just give us good panels with enough connectivity we can match them with any device we like - of course being "dumb" instead of "smart" they can't collect anything about the user....
a low-end "smart" TV
Why on Earth would you want a "smart" TV ?
They're no better than a normal TV, and they report everything you watch to the mothership.
Fuck smart, I want dumb but efficient.
And I want my privacy.
Where is this PC you must remotely connect to?
The get out of jail of being able to remotely connect into a PC requires a PC, so where would it be? Local? Then just use it directly with none of the downsides of the ‘smart monitor’. In the office? At whose hot desk and who manages it? Seems this terminal was built for the 2010s not the 2020s.
If you want smart, put an operating system on it
The title summarizes my suggestion. If a company wants to make a monitor that's much more than just a screen, they shouldn't do it this way. Putting their own locked down pseudo-OS on the device means it will require work they're probably not doing to get the included applications functional. There's an alternative: use an existing OS stack, add software for any special features, and let existing applications do things the manufacturer doesn't want to write and support.
If this was a big Android tablet that could be used as a monitor, well I still wouldn't want it, but at least the Office365 integration would probably work pretty well as it could use Microsoft's existing code which runs natively, supports multiple windows, etc. Similarly if it used a full Linux installation (I'm guessing there's a Linux kernel in there anyway, but not the typical layers above it), then you could use a browser that's better supported which would also support multiple windows. Whichever way they went, it could also be customized by the user if they wanted it to do something else.
Re: If you want smart, put an operating system on it
Easier still, just use a regular monitor and connect what you need.
£100 monitor, £70 phone, keyboard, mouse, job done.
Why does this exist anyway ?
Why are such misdeveloped devices created anyway ? This is a commercial product not a test device of a private tinkerer trying to figure out how to design something like the intended device with improvised software to just test out some features. Even if the hardware is acceptable, the abysmal software implementation that cannot deliver on the promises made absolutely devalues this attempt at creating the advertised device.
Know your strengths but know your weaknesses even better. Samsung seems a bit too stubborn to me, still clinging to failed software like the universally disliked bixby instead of accepting their limits and investing to do better and overcome obvious shortcomings.
TL;DR - isn't this a "terminal" ?
Like what we had in the 80s ? VT100, etc etc
No smart devices for me
I got already burned enough times to learn a basic lesson: avoid as much as possible any internet-connected device without a proper (possibly linux) OS.
Companies can't simply be trusted to keep their proprietary OS up to date, and are moreover often crap at realizing them in the first place.
Smart TV interfaces becomes unusable and a security hole.
Smart home devices stop working, often requiring you to replace them soon after being installed.
Some things you can't avoid at the moment, like smart-phones, but for the rest, it's better to be as conservative as possible, hoping that at some point devices will start to converge toward some kind of stable standard, and maybe digital rights groups will manage to have some sane repairability laws introduced.
Not holding my breath though.
The future crippled - today
Abandoning the broadcast airwaves and going for a cloud-serviced smart terminal does seem the way ahead for home entertainment.
But Samsung are going to have to think harder than this. Why offer a crippled web browser when the world is your oyster?
One elephant missing from this review is gaming. It's a sine qua non for any pretensions to a so-lightweight-its-crippled-too desktop. Does it play Doom?
I wonder if it is more targeted at sales displays and the like.