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Canon: Chip supplies are so bad that our ink cartridges will look as though they're fakes

(2022/01/10)


The ongoing semiconductor shortage has reached the point that it's affecting one of the most-hated aspects of printing – copy-protection chips on ink cartridges.

That's right, the function that enables printers to scream about foreign bodies if you dare to use a third-party cartridge or [1]potentially prevent the printer from working at all.

Japanese electronics outfit Canon has had to admit, [2]by way of its German tentacle , that it's having such a hard time getting hold of components that it's been forced to ship toner cartridges without the chip fitted.

[3]

This appears to mean, on certain models of multifunction printers, that using even a sanctioned Canon cartridge will have the same effect as cramming in a knockoff.

[4]

[5]

Not to worry. The company has posted a handy workaround, and it mostly involves clicking "Close", "I Agree", "OK", "Whatever", or "Fuck off already" whenever the printer starts complaining about cartridges that are actually designed to go in the device. The translation reads:

We value you as a customer and a constant user of Canon products.

Due to the persistent global shortage of semiconductor components, Canon is currently facing challenges in sourcing certain electronic components that are used in our consumables for our multifunction printers (MFP). These components

are used for example in

Features such as the detection of the remaining toner level.

In order to ensure a continuous and reliable supply of consumables, we have decided to deliver consumables without

the

semiconductor components until normal supply is restored.

There is no negative impact on print quality when using consumables without electronic components, but certain additional functions, such as

for example

the detection of the toner level may be impaired.

What follows are a number of individual instructions for printing on certain models (all from its imageRUNNER series, apparently), and they all follow the path of clicking away annoying error messages, though Canon warns: "The toner level displayed on your device may not be correct, and the remaining toner level may suddenly change from 'OK' to 'Empty'. When 'Empty' is displayed, install a new toner container."

[6]Canon makes 'all-in-one' printers that refuse to scan when out of ink, lawsuit claims

[7]There are 875 million good reasons why the paperless office won't happen soon

[8]Paperless office? 2.8 trillion pages printed in 2020, down by 14% or 450 billion sheets

[9]HP bows to pressure, reinstates free monthly ink plan... for existing customers

[10]HP CEO talks up HP-ink-only print hardware and higher upfront costs for machines that use other cartridges

Mildly inconvenient but hardly the end of the world, and it's funny that the one thing standing between printing with official cartridges and fakes is a little electronic signature that says everything's fine and gives accurate toner readings.

We asked Canon why the workaround was published on its German website specifically. We've also asked HP "Ink" how its supply for cartridge protection chips was holding up.

HP previously [11]said that it does not want "unprofitable customers" and was considering preventing some printers from functioning with a cloned toner. For its part, HP previously said the risk of cloned supplies is that hackers can exploit a " [12]vulnerability where the supply chip meets the printer " as well as quality and printer performance degradation. It has also said that almost all cloned cartridges end up in landfill, making it an environmental no-no.

[13]

We'll update the piece if we hear anything back. ®

Get our [14]Tech Resources



[1] https://www.theregister.com/2020/11/26/hp_says_its_cutting_back/

[2] https://www.canon.de/support/business-product-support/interim-toner

[3] https://pubads.g.doubleclick.net/gampad/jump?co=1&iu=/6978/reg_offbeat/bootnotes&sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&tile=2&c=2YdxmPagW7Vvg4xkEFkOuegAAAEA&t=ct%3Dns%26unitnum%3D2%26raptor%3Dcondor%26pos%3Dtop%26test%3D0

[4] https://pubads.g.doubleclick.net/gampad/jump?co=1&iu=/6978/reg_offbeat/bootnotes&sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&tile=4&c=44YdxmPagW7Vvg4xkEFkOuegAAAEA&t=ct%3Dns%26unitnum%3D4%26raptor%3Dfalcon%26pos%3Dmid%26test%3D0

[5] https://pubads.g.doubleclick.net/gampad/jump?co=1&iu=/6978/reg_offbeat/bootnotes&sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&tile=3&c=33YdxmPagW7Vvg4xkEFkOuegAAAEA&t=ct%3Dns%26unitnum%3D3%26raptor%3Deagle%26pos%3Dmid%26test%3D0

[6] https://www.theregister.com/2021/10/19/canon_lawsuit_ink/

[7] https://www.theregister.com/2021/10/18/uk_850m_print_hardware_framework/

[8] https://www.theregister.com/2021/08/05/idc_pages_printed_in_2020/

[9] https://www.theregister.com/2020/12/17/hp_reinstates_free_tier_printing_plan/

[10] https://www.theregister.com/2020/11/26/hp_says_its_cutting_back/

[11] https://www.theregister.com/2020/11/26/hp_says_its_cutting_back/

[12] https://www.theregister.com/2019/10/09/hp_supplies/

[13] https://pubads.g.doubleclick.net/gampad/jump?co=1&iu=/6978/reg_offbeat/bootnotes&sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&tile=4&c=44YdxmPagW7Vvg4xkEFkOuegAAAEA&t=ct%3Dns%26unitnum%3D4%26raptor%3Dfalcon%26pos%3Dmid%26test%3D0

[14] https://whitepapers.theregister.com/



I guess a firmware update to remove the DRM functionality is out of the question?

Neil Brown

I mean, why make something convenient and easy to use (I know, I know, they're printer manufacturers) when you can just blame covid and have your customers click through warnings and get an unsatisfactory experience?

Re: I guess a firmware update to remove the DRM functionality is out of the question?

ArrZarr

I like your suggestion that any part of using a printer is a satisfactory experience.

Doctor Syntax

hackers can exploit a "vulnerability where the supply chip meets the printer"

Easily fixed. No chip, no interface for chip, no vulnerability.

Detecting a cartridge that's run out of ink? Easy. Just look at the output.

Drew Scriver

"There is no negative impact on print quality when using consumables without electronic components"

I really, really want to use this quote from HP as the Zoom background for my next vendor meeting with them!

I should sue Canon

Gene Cash

They're selling me counterfeit ink cartridges! Their own printer says so!

Re: I should sue Canon

Anonymous Coward

perhaps they sold you a counterfeit Canon printer?! :D

Re: I should sue Canon

Yet Another Anonymous coward

I would sue Canon under the DMCA for distributing information about how to defeat copy protection

Print quality test

Dwarf

I wonder if the print quality of the pages will be lower. Isn't that the standard curse of non-OEM cartridges ?

If the quality does go down then that would indicate that the firmware is doing this when the relevant ID chip is not detected.

Rinse and repeat for all the other claimed problems with non-genuine cartridges.

"Isn't that the standard curse of non-OEM cartridges ?"

LDS

That just depends on the quality of the toner/inks. The only reason to buy OEM cartridges is to have a reasonable assurance the quality is identical across replacvements. If you supply your non OEM cartridges from a supplier that can do the same there are really no problems. If the supplier doesn't control it there could be issues, as with any other product.

Re: "Isn't that the standard curse of non-OEM cartridges ?"

Dwarf

I agree that there are different grades of 3rd party cartridges, what I was trying to say is that it would be nice to see if this is real or "helped" in some way by the firmware ...

Re: Print quality test

spireite

I buy third party printer cartridges all the time for my aging Epson SX535WD from Partridge Ceople. Compared to the official Epsons, I see NO difference. I've had the had color cartridge non-working from the off, but they've been very good at sending a new one in those rare instances.

No Driver Update?

Hawkeye Pierce

I suppose a driver update with an option to permanently disable such warnings - regardless of whether it's a genuine but un-chipped Canon cartridge or a 3rd party compatible one - is out of the question?

Re: No Driver Update?

Steve Graham

Operating system upgrade to Linux and Bob's your uncle.

Re: No Driver Update?

Rob Daglish

Unlikely if they're talking imageRunners - these are big MFPs where the warning will generally be on the device control panel, not your PC

Playing the "Enviromentally Responsible" card

Flip

It has also said that almost all cloned cartridges end up in landfill, making it an environmental no-no.

Where do they think the official cartridges end up?

Re: Playing the "Enviromentally Responsible" card

Steve K

If they are playing the environmental card, how about suggesting that people print if only absolutely necessary and save paper and ink/ink cartridges too?

Re: Playing the "Enviromentally Responsible" card

imanidiot

They're magically always recycled by HP themselves. Somehow. --> They probably help.

Re: Playing the "Enviromentally Responsible" card

Tom 38

I don't know about Canon, but OEM HP ink cartridges include a paid return envelope for you to return the empty cartridge.

Re: Playing the "Enviromentally Responsible" card

Giles C

Canon do the same, you go onto their website and request return envelopes which they send you free

https://www.canon.co.uk/recycling/inkjet/

Re: Playing the "Enviromentally Responsible" card

spireite

...because.....

there is no environmental cost to producing the packaging to do it

there is no environmental cost to shipping it

Re: Playing the "Enviromentally Responsible" card

Yet Another Anonymous coward

>Where do they think the official cartridges end up?

If the price is anything like HP - I assume they end up in a bank vault as some sort of currency reserve.

It's' MY printer

johnB

If I want to put in cheap cartridges that don't give as good output as the mfr's, well that's my business.

But in fact I put in cheap cartridges that give better output than Epson's at about 10% of the cost.

Re: It's' MY printer

fidodogbreath

It's' MY printer

To which Canon, HP, et al would reply: "LOL. Next time, read the 20,000-word TOS before you click Accept."

PR BS removed

Potemkine!

We value you as a customer, that's why we'll push our cartridges through your throat by designing anticompetitive systems and we'll always try to swindle you to get more of your money.

Maybe - maybe not

Mike 137

' the remaining toner level may suddenly change from 'OK' to 'Empty'. When 'Empty' is displayed, install a new toner container." Mildly inconvenient but hardly the end of the world '

Unless of course the cartridge is not really empty.

Interesting ...

Richard Pennington 1

I have an old Canon A3 printer which has just achieved end-of-life (persistent and repeated paper jams). But before I perform the experiment to find out whether WEEE really is the sound of an A3 printer dropped from several tens of metres until just before it hits a hard surface, I need to source a replacement.

A3 printers aren't standard consumer fare ... the choices are limited and the prices are (with a few exceptions) high. At the moment the leader is one by Brother.

Any other suggestions?

Most of what I really need to know about how to live, and what to do,
and how to be, I learned in kindergarten. Wisdom was not at the top of the
graduate school mountain but there in the sandbox at nursery school.
These are the things I learned: Share everything. Play fair. Don't
hit people. Put things back where you found them. Clean up your own mess.
Don't take things that aren't yours. Say you're sorry when you hurt someone.
Wash your hands before you eat. Flush. Warm cookies and cold milk are good
for you. Live a balanced life. Learn some and think some and draw and paint
and sing and dance and play and work some every day.
Take a nap every afternoon. When you go out into the world, watch for
traffic, hold hands, and stick together. Be aware of wonder. Remember the
little seed in the plastic cup. The roots go down and the plant goes up and
nobody really knows how or why, but we are all like that. Goldfish and
hamsters and white mice and even the little seed in the plastic cup -- they all
die. So do we.
And then remember the book about Dick and Jane and the first word you
learned, the biggest word of all: LOOK. Everything you need to know is in
there somewhere. The Golden Rule and love and basic sanitation. Ecology and
politics and sane living.
Think of what a better world it would be if we all -- the whole world
-- had cookies and milk about 3 o'clock every afternoon and then lay down with
our blankets for a nap. Or if we had a basic policy in our nation and other
nations to always put things back where we found them and cleaned up our own
messes. And it is still true, no matter how old you are, when you go out into
the world it is best to hold hands and stick together.
-- Robert Fulghum, "All I ever really needed to know I learned
in kindergarten"