Canon: Chip supplies are so bad that our ink cartridges will look as though they're fakes
- Reference: 1641825132
- News link: https://www.theregister.co.uk/2022/01/10/canon_ink_chip_supplies/
- Source link:
That's right, the function that enables printers to scream about foreign bodies if you dare to use a third-party cartridge or [1]potentially prevent the printer from working at all.
Japanese electronics outfit Canon has had to admit, [2]by way of its German tentacle , that it's having such a hard time getting hold of components that it's been forced to ship toner cartridges without the chip fitted.
[3]
This appears to mean, on certain models of multifunction printers, that using even a sanctioned Canon cartridge will have the same effect as cramming in a knockoff.
[4]
[5]
Not to worry. The company has posted a handy workaround, and it mostly involves clicking "Close", "I Agree", "OK", "Whatever", or "Fuck off already" whenever the printer starts complaining about cartridges that are actually designed to go in the device. The translation reads:
We value you as a customer and a constant user of Canon products.
Due to the persistent global shortage of semiconductor components, Canon is currently facing challenges in sourcing certain electronic components that are used in our consumables for our multifunction printers (MFP). These components
are used for example in
Features such as the detection of the remaining toner level.In order to ensure a continuous and reliable supply of consumables, we have decided to deliver consumables without
the
semiconductor components until normal supply is restored.There is no negative impact on print quality when using consumables without electronic components, but certain additional functions, such as
for example
the detection of the toner level may be impaired.What follows are a number of individual instructions for printing on certain models (all from its imageRUNNER series, apparently), and they all follow the path of clicking away annoying error messages, though Canon warns: "The toner level displayed on your device may not be correct, and the remaining toner level may suddenly change from 'OK' to 'Empty'. When 'Empty' is displayed, install a new toner container."
[6]Canon makes 'all-in-one' printers that refuse to scan when out of ink, lawsuit claims
[7]There are 875 million good reasons why the paperless office won't happen soon
[8]Paperless office? 2.8 trillion pages printed in 2020, down by 14% or 450 billion sheets
[9]HP bows to pressure, reinstates free monthly ink plan... for existing customers
[10]HP CEO talks up HP-ink-only print hardware and higher upfront costs for machines that use other cartridges
Mildly inconvenient but hardly the end of the world, and it's funny that the one thing standing between printing with official cartridges and fakes is a little electronic signature that says everything's fine and gives accurate toner readings.
We asked Canon why the workaround was published on its German website specifically. We've also asked HP "Ink" how its supply for cartridge protection chips was holding up.
HP previously [11]said that it does not want "unprofitable customers" and was considering preventing some printers from functioning with a cloned toner. For its part, HP previously said the risk of cloned supplies is that hackers can exploit a " [12]vulnerability where the supply chip meets the printer " as well as quality and printer performance degradation. It has also said that almost all cloned cartridges end up in landfill, making it an environmental no-no.
[13]
We'll update the piece if we hear anything back. ®
Get our [14]Tech Resources
[1] https://www.theregister.com/2020/11/26/hp_says_its_cutting_back/
[2] https://www.canon.de/support/business-product-support/interim-toner
[3] https://pubads.g.doubleclick.net/gampad/jump?co=1&iu=/6978/reg_offbeat/bootnotes&sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&tile=2&c=2YdxmPagW7Vvg4xkEFkOuegAAAEA&t=ct%3Dns%26unitnum%3D2%26raptor%3Dcondor%26pos%3Dtop%26test%3D0
[4] https://pubads.g.doubleclick.net/gampad/jump?co=1&iu=/6978/reg_offbeat/bootnotes&sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&tile=4&c=44YdxmPagW7Vvg4xkEFkOuegAAAEA&t=ct%3Dns%26unitnum%3D4%26raptor%3Dfalcon%26pos%3Dmid%26test%3D0
[5] https://pubads.g.doubleclick.net/gampad/jump?co=1&iu=/6978/reg_offbeat/bootnotes&sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&tile=3&c=33YdxmPagW7Vvg4xkEFkOuegAAAEA&t=ct%3Dns%26unitnum%3D3%26raptor%3Deagle%26pos%3Dmid%26test%3D0
[6] https://www.theregister.com/2021/10/19/canon_lawsuit_ink/
[7] https://www.theregister.com/2021/10/18/uk_850m_print_hardware_framework/
[8] https://www.theregister.com/2021/08/05/idc_pages_printed_in_2020/
[9] https://www.theregister.com/2020/12/17/hp_reinstates_free_tier_printing_plan/
[10] https://www.theregister.com/2020/11/26/hp_says_its_cutting_back/
[11] https://www.theregister.com/2020/11/26/hp_says_its_cutting_back/
[12] https://www.theregister.com/2019/10/09/hp_supplies/
[13] https://pubads.g.doubleclick.net/gampad/jump?co=1&iu=/6978/reg_offbeat/bootnotes&sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&tile=4&c=44YdxmPagW7Vvg4xkEFkOuegAAAEA&t=ct%3Dns%26unitnum%3D4%26raptor%3Dfalcon%26pos%3Dmid%26test%3D0
[14] https://whitepapers.theregister.com/
Re: I guess a firmware update to remove the DRM functionality is out of the question?
I like your suggestion that any part of using a printer is a satisfactory experience.
hackers can exploit a "vulnerability where the supply chip meets the printer"
Easily fixed. No chip, no interface for chip, no vulnerability.
Detecting a cartridge that's run out of ink? Easy. Just look at the output.
"There is no negative impact on print quality when using consumables without electronic components"
I really, really want to use this quote from HP as the Zoom background for my next vendor meeting with them!
I should sue Canon
They're selling me counterfeit ink cartridges! Their own printer says so!
Re: I should sue Canon
perhaps they sold you a counterfeit Canon printer?! :D
Re: I should sue Canon
I would sue Canon under the DMCA for distributing information about how to defeat copy protection
Print quality test
I wonder if the print quality of the pages will be lower. Isn't that the standard curse of non-OEM cartridges ?
If the quality does go down then that would indicate that the firmware is doing this when the relevant ID chip is not detected.
Rinse and repeat for all the other claimed problems with non-genuine cartridges.
"Isn't that the standard curse of non-OEM cartridges ?"
That just depends on the quality of the toner/inks. The only reason to buy OEM cartridges is to have a reasonable assurance the quality is identical across replacvements. If you supply your non OEM cartridges from a supplier that can do the same there are really no problems. If the supplier doesn't control it there could be issues, as with any other product.
Re: "Isn't that the standard curse of non-OEM cartridges ?"
I agree that there are different grades of 3rd party cartridges, what I was trying to say is that it would be nice to see if this is real or "helped" in some way by the firmware ...
Re: Print quality test
I buy third party printer cartridges all the time for my aging Epson SX535WD from Partridge Ceople. Compared to the official Epsons, I see NO difference. I've had the had color cartridge non-working from the off, but they've been very good at sending a new one in those rare instances.
No Driver Update?
I suppose a driver update with an option to permanently disable such warnings - regardless of whether it's a genuine but un-chipped Canon cartridge or a 3rd party compatible one - is out of the question?
Re: No Driver Update?
Operating system upgrade to Linux and Bob's your uncle.
Re: No Driver Update?
Unlikely if they're talking imageRunners - these are big MFPs where the warning will generally be on the device control panel, not your PC
Playing the "Enviromentally Responsible" card
It has also said that almost all cloned cartridges end up in landfill, making it an environmental no-no.
Where do they think the official cartridges end up?
Re: Playing the "Enviromentally Responsible" card
If they are playing the environmental card, how about suggesting that people print if only absolutely necessary and save paper and ink/ink cartridges too?
Re: Playing the "Enviromentally Responsible" card
They're magically always recycled by HP themselves. Somehow. --> They probably help.
Re: Playing the "Enviromentally Responsible" card
I don't know about Canon, but OEM HP ink cartridges include a paid return envelope for you to return the empty cartridge.
Re: Playing the "Enviromentally Responsible" card
Canon do the same, you go onto their website and request return envelopes which they send you free
https://www.canon.co.uk/recycling/inkjet/
Re: Playing the "Enviromentally Responsible" card
...because.....
there is no environmental cost to producing the packaging to do it
there is no environmental cost to shipping it
Re: Playing the "Enviromentally Responsible" card
>Where do they think the official cartridges end up?
If the price is anything like HP - I assume they end up in a bank vault as some sort of currency reserve.
It's' MY printer
If I want to put in cheap cartridges that don't give as good output as the mfr's, well that's my business.
But in fact I put in cheap cartridges that give better output than Epson's at about 10% of the cost.
Re: It's' MY printer
It's' MY printer
To which Canon, HP, et al would reply: "LOL. Next time, read the 20,000-word TOS before you click Accept."
PR BS removed
We value you as a customer, that's why we'll push our cartridges through your throat by designing anticompetitive systems and we'll always try to swindle you to get more of your money.
Maybe - maybe not
' the remaining toner level may suddenly change from 'OK' to 'Empty'. When 'Empty' is displayed, install a new toner container." Mildly inconvenient but hardly the end of the world '
Unless of course the cartridge is not really empty.
Interesting ...
I have an old Canon A3 printer which has just achieved end-of-life (persistent and repeated paper jams). But before I perform the experiment to find out whether WEEE really is the sound of an A3 printer dropped from several tens of metres until just before it hits a hard surface, I need to source a replacement.
A3 printers aren't standard consumer fare ... the choices are limited and the prices are (with a few exceptions) high. At the moment the leader is one by Brother.
Any other suggestions?
I guess a firmware update to remove the DRM functionality is out of the question?
I mean, why make something convenient and easy to use (I know, I know, they're printer manufacturers) when you can just blame covid and have your customers click through warnings and get an unsatisfactory experience?