The Ministry of Silly Printing: But I don't want my golf club correspondence to say 'UNCLASSIFIED' at the bottom
- Reference: 1636705810
- News link: https://www.theregister.co.uk/2021/11/12/on_call/
- Source link:
Our story takes place in the 1980s as the era of officers that served in the Second World War was coming to an end and computerisation was slithering into departments that had been hitherto resolutely manual.
Register reader "Nigel" was dealing with a software update for some Ministry Of Defence (MoD) kit. "The software," he said, "was Uniplex ported to a modified secure version of Unix running on Honeywell Bull XPS-100s."
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For those unfamiliar with the beast, Uniplex provided an integrated suite of office tools, including word processor, spreadsheet, and calendar applications. Quite some time before Microsoft Office became the behemoth it is today.
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One of the differences was the selection of a security classification at login. The selection could be equal or lower to the user's highest authorisation. Handy for ensuring the correct eyes saw the correct documents and a reason why Microsoft's recent [5]Azure Information Protection emissions reminded Nigel of events from decades previously.
However, that selection was the least of Nigel's worries when, following a weekend upgrade, queries began to flood into the helpdesk. "Why is the printer printing 'UNCLASSIFIED' at the bottom of every page?" was an example.
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No prizes for guessing what the upgrade had done. It was clearly doing its job, even if the implications had clearly not been understood.
By Tuesday morning a tidy pile of complaints had built up, mostly about the printing of UNCLASSIFIED but also about other classification levels as well. Nigel was the fellow on call, and so he would have to deal with them.
"I picked the highest-ranking person – an Air Vice Marshall – to go visit first," he told us. "Back in those [unenlightened] days senior ranks all had a 'Miss Moneypenny' sitting in the outer office," he remembered. "They were wonderful ladies and many of them had started work in the MoD during World War Two."
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"Being in my late 20s they used to treat me like one of their sons," he told us.
Nigel was ushered into the office and found the Air Vice Marshall was deep in discussion with an Air Commodore who, coincidentally, was also baffled by the "UNCLASSIFIED" label. Peering through the pipe and cigarette smoke of the oak-panelled room, Nigel got to the bottom of the problem. The officer had had a letter typed out for his golf club and didn't want "UNCLASSIFIED" on the bottom of the page.
[8]Say what you see: Four-letter fun on a late-night support call
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[10]How to keep a support contract: Make the user think they solved the problem
[11]Scoot on over for a wheely tricky mystery with an electrifying solution
The "Miss Moneypenny" smiled knowingly at the explanation. The officer had been dictating his letters to her over the years and they had then been tapped out by the typing pool of audio typists. The realities of the switch to Uniplex had mostly gone unnoticed by the brass until the update began slapping "UNCLASSIFIED" over everything.
Rules are rules, and Nigel was not allowed to disable the labelling. At least, not at first. It wasn't until the complaints reached a crescendo that the edict was handed down: turn off the "UNCLASSIFIED" label. And peace once more descended.
"In our monthly project review meeting with the MoD this became an agenda item," Nigel told us, "and I do not think any of them realised how much personal correspondence had been going through the typing pool.
"I don't think we included this as a cost-saving measure…"
We've all had to take The Call after a weekend update left users dazed and confused on a Monday. But have you ever had to deal with the old world running headlong into the new during your time in support? Tell your story with an email to [12]On Call . ®
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[1] https://www.theregister.com/Tag/on-call
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[5] https://docs.microsoft.com/en-us/azure/information-protection/what-is-information-protection
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[8] https://www.theregister.com/2021/11/05/on_call/
[9] https://www.theregister.com/2021/10/29/on_call/
[10] https://www.theregister.com/2021/10/22/on_call/
[11] https://www.theregister.com/2021/10/15/on_call/
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Re: Nowadays of course the boot is on the other foot
We are lucky, my employer says, unless we are on call (2 people on the team in rota), you should turn off your company phone when you leave the office.
I have mine set to switch to do not disturb mode at 16:30 and goes back to normal at 08:00 the next day.
Reality always wins
“The officer had had a letter typed out for his golf club and didn't want "UNCLASSIFIED" on the bottom of the page.”
When reading the piece, I was determined to comment sarcastically something like “haha, they complained about UNCLASSIFIED being printed on birthday party invitations” until I reached the line above. I was being a bit naive - reality always wins!
Amateur Opera Society Newsletter
I remember being called to the big boss's office by his secretary who was having trouble re-formatting a document. Turned out it was the boss's Amateur Opera Society newsletter and as I was helping her the boss walks in and asks what I was doing etc. At least he had the decency to look sheepish after.
Re: Amateur Opera Society Newsletter
“At least he had the decency to look sheepish after.”
Must have been many years ago. Nowadays you’d get asked that why isn’t it done yet.
Re: Amateur Opera Society Newsletter
Yep at least 20 years ago. The same era we used to get a memo (not an email!) about not using the computing facilities for personal use.
Re: Amateur Opera Society Newsletter
Were they using aria(l)?
Just leaving, don't mind me.
Re: Amateur Opera Society Newsletter
Or were they using aria2 to download opera videos?
Back in the early 90's
When DOS and UNIX ruled, we wanted to upgrade our CAD system (among other things) but that also meant an upgrade to the computers which would require the use of a new fangled "windows" operating system.
One of the managers at the time couldn't quite get his head around this. "Windows!" he shouted, "what the f***k is windows?". He pointed to the glazed hole in the wall "that's a f*****g window!".
It was a simpler time.
Re: Back in the early 90's
In GUIs were the windows always called windows? Did any early GUIs call them 'frames' or 'areas' etc. or maybe some long complex term - scalable-application-frame-working-space-region?
Anon - because maybe everyone else knows
Re: Back in the early 90's
My recollection was that they were always called windows. I worked with windows based interfaces on Apollo (remember them?), Mac and DOS plus TopView. They always called them windows.
Also, the XEROX Alto User Manual from September 1979 calls them windows.
I remember when MS came out with MS Windows 1.0 everyone thinking they had a real cheek calling it that.
Re: Back in the early 90's
Be careful - XEROX never produced anything original...
I'll get my coat...
Re: Back in the early 90's
I think Framework from Ashton-Tate was the only one to use the term frames, and that was a DOS application.
Re: Back in the early 90's
Framework.
Now that's a name that I haven't heard in a long time.
Re: Back in the early 90's
I seem to recall the term was always 'window' because:
the visible area within the frame was a 'window' onto a larger display area hence the scroll bars to move the window around in the display area.
Essential when you're using a VGA monitor at 640x480.....
Which reminds me of Oak graphics cards; set the DIP switches right and get VGA displayed on a CGA monitor, a bit psychedelic but usable....
Re: Back in the early 90's
Isn't that why we call them "window managers"?
Visited...
...an ex-high ranking military officer on a particular site.
His office was inside a much higher security rated section of the site so you had to go through extra rounds of searches etc to be allowed in even if you had the right clearance.
I think it was about 5 or 6 months after the smoking ban had come in and during our entire meeting he sat puffing away on a pipe.
At the end, I said something like "Errr... you do know that is illegal now, right?" and pointing at the pipe.
He took a good three or four puffs on it and said "Yep!"
Re: Visited...
Good to be above the law...
Way Back...
I was a Civil Servant (briefly) in the mid 80s when we were just getting word processing facilities and had just bought a DEC LN-03 Laser printer. Great, we could type up and print our own letters, then we had to send them to the typing pool who retyped them on (IIRC) IBM Selectric typewriters and returned them to us for signing.
One of my colleagues had spent some time on secondment at the MoD, one job he did was photocopier guard. He had to check the security rating on everything being copied and check the person had the necessary clearance. There was plenty of scope for arguments with high ranking officers and their secretaries* but if they didn't comply he didn't unlock the copier.
*As in, "I'm sorry Ma'am but if the Rear Admiral wants that Top Secret document copying the Rear Admiral will have to bring it himself!"
Re: Way Back...
Must have been an "interesting" copier if you could run TS through it...
Re: Way Back...
"we could type up and print our own letters, then we had to send them to the typing pool who retyped them on (IIRC) IBM Selectric typewriters and returned them to us for signing."
????
The middle part of that process seems entirely redundant!
Re: Way Back...
"we could type up and print our own letters, then we had to send them to the typing pool who retyped them on (IIRC) IBM Selectric typewriters and returned them to us for signing."
> ????
> The middle part of that process seems entirely redundant!
Yes, but ... unions. At least that was the explanation at the AAEC in the 80s. The secretaries couldn't allow us to give them a draft paper in electronic form. We had to give them our hard-copy so that they could type it into the system themselves.
Re: Way Back...
Before we had access to text editors or word processors letter production went
Hand write first draft this would be so covered in scribble and changes nobody but the author could understand it
hand write second draft much better, but then you'd realize the paragraph order didn't work
hand write 3rd draft with reordered paragraphs
Proof read 3rd draft and make amendments
If you were lucky that went to the typists
If you weren't you hand wrote the 4th draft
being able to produce electronic drafts that were reworked rather than started fro scratch every time, and were readable was a godsend and saved me hours every week. A soon as the typists got word processor software we worked out how to copy and paste between a text editor and a word processing document and were soon agitating to get the full product (and a PC). Typing pools remained for about another decade in most organisations as the standards of presentation required even for internal documents was incredibly high. Since then t report writers have got more skilled with the tools and there has been acceptance that their output is 'good enough'
Re: Way Back...
"Great, we could type up and print our own letters, then we had to send them to the typing pool who retyped them"
We had the same experience with witness statements which couldn't be on plain stationery (II|RC there were 4 different pre-printed variants to cope with single and multi-page statements). This was referred to as "sending them to have typing errors inserted".
I had a brush with a bunch of senior lawyers
Luxembourg.
In a high-level meeting to define the specs of an application that was supposed to revolutionize the internal document management system of the company, I was busy explaining how the access rights worked to the database and its documents when one of the bigwigs interrupted me, asking about the access to the documents.
I re-explained how the user creating the document was responsible for the document (at application level) and could delegate reponsibility to other people. After ten minutes of additional explanations my colleague took over and, being Luxembourghish, gave an explanation in that language. I still didn't understand what the problem was.
After the meeting, it struck me : the bigwigs didn't want to have to touch the computer, but they wanted all their documents to be under their name whilst the secretaries did all the work.
I never did get to know what happened to that project, but I didn't have anything to do with it after that meeting. I still believe I got lucky on that.
"personal printing"
We had a brand new printer to replace an old, basic one. The new one had all the mod cons, icons, and flashing lights.
Someone had a paper jam in the new one, and was not brave enough fix it.
Fools rush in ... etc. I opening it up and fixed it. It was clearly "personal printing" for school kids. The paper was about 1 inch deep in the output tray - so not the acceptable one or two sheets.
I stood by as he then took the printed output, and put it back >into< the paper drawer of the printer ("the other way up") to print another page on the back.
I asked what he was doing - and he said "saving paper - I am printing on both sides".
"Have you tried using the 'duplex' facility that comes with this printer?" I asked, pointing to one of the icons.
Shortly after that each printer had a one page, large print guide explaining what the "intuitive icons" meant. For example "To print duplex .. press this one...", "to shrink two A4 pages per one page of A4 .. press this one".
Re: "personal printing"
"intuitive icons"
Multilingual: equally incomprehensible in all languages.
Re: "personal printing"
"Shortly after that each printer had a one page, large print guide explaining what the "intuitive icons" meant."
The only intuitive interface is the tit. Everything else is learned.
Nowadays of course the boot is on the other foot
Company wants you to answer e-mails or you to receive calls on your mobile in your time...