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Computer shuts down when foreman leaves the room: Ghost in the machine? Or an all-too-human bit of silliness?

(2021/10/01)


On Call It's Friday mystery time as a Register reader finds himself embroiled in The Adventure Of The Haunted Computer. Welcome to [1]On Call .

"Paul", for that is not his name, was working in IT for a supplier of automotive parts. The company's production lines worked all day and all night to ensure nobody would want for that critical car component. IT was a key part of the process, and Paul was the person on the other end of the phone when things went wrong.

And go wrong they did. At a most inconvenient time.

[2]

The call came in at 3 in the morning from a panicked foreman. The computer responsible for controlling his line was, as Paul put it, "stone dead". Well, kind of. It fired up from time to time, but really needed to stay up if the line was to run.

[3]

[4]

Time is money, and Paul ran to check out the offending computer. All was well – the unit was humming away. However, as soon as he left, another call was made; the computer had died again. "When he [the foreman] was in the office," explained Paul, "it worked fine but when he stepped out on to the production floor the computer would shut down."

A mystery for sure. Was a worker playing tricks? Could the line be haunted by the Bad Hardware Fairy (the one also responsible for those USB connectors that take three goes to get right)?

[5]

It was a puzzle that continued right up until Paul worked a weekend with a different foreman and realised what was happening.

[6]Check your bits: What to do when Unix decides to make a hash of your bill printouts

[7]Electron-to-joule conversion formulae? Cute. Welcome to the school of hard knocks

[8]Not too bright, are you? Your laptop, I mean... Not you

[9]Oh! A surprise tour of the data centre! You shouldn't have. No, you really shouldn't have

A conscientious fellow, the original foreman cared about conserving electricity and so always turned the lights out when he left his office. Unbeknownst to the foreman (or Paul at the time), when the lights went out so did the power to the outlet in the office. The outlet into which the computer was plugged.

Each time the foreman took a stroll to the production line, he inadvertently cut the computer's power. When he returned, the computer fired up again. There was no Scooby Doo -style villain at work or employee japery, just a switch that did a bit more than the foreman realised. And an operating system that could withstand an unexpected power loss without ejecting its toys on restart.

Sometimes the most mysterious of issues have the simplest of explanations.

Ever been sure there was a ghost in the machine, only to discover the root of the problem was all too human? Or been faced with an initially baffling conundrum that turned out to have an embarrassingly simple solution? Share your tale with an email to [10]On Call . ®

Get our [11]Tech Resources



[1] https://www.theregister.com/Tag/on-call

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[6] https://www.theregister.com/2021/09/24/on_call/

[7] https://www.theregister.com/2021/09/17/on_call/

[8] https://www.theregister.com/2021/09/10/on_call/

[9] https://www.theregister.com/2021/09/03/on_call/

[10] mailto:oncall@theregister.com

[11] https://whitepapers.theregister.com/



J.G.Harston

Get the electrician back in and apply Clue with a Megga.

GlenP

Those sort of oddities in wiring aren't that unusual, especially with stock partitioning used for offices.

We had one where there was a light switch inside the office controlling lights outside of it, but to turn the lights in the office on you had to walk out to another switch - we never did get that one fixed before they removed the separate office in a corporate "rearrangement" (it was back again a couple of years later).

Jonathon Green

Ah. Portioning in offices which doesn’t match the lighting circuits and switching.

Always good for a laugh, like the company I worked at a few years ago who created a new meeting room, installed a projector and screen, but left the lighting circuits shared with a large chunk of the office area it had been carved out of resulting in massive shouting matches and spectacular toy ejections when people in the meeting room wanted the lights down so their PowerPoint shows looked nice on the big projection screen and those of us outside it wanted to be able to see, well, anything really…

chuBb.

Hours of fun testing if mate is paying attention when doing an insulation resistance survey...

Power socket on the lighting circuit?

Admiral Grace Hopper

That rarely ends well.

Re: Power socket on the lighting circuit?

Def

It's pretty much standard practice in the US from what I've seen. They tend not to have wiring in the ceiling in favour of some sockets connected to the wall switches into which lamps are plugged.

Re: Power socket on the lighting circuit?

Simon Harris

I remember back in the 70s my grandma still had extension cables with a lighting bayonet connector at one end and a round pin mains socket at the other.

Considering she was still using round pin plugs and sockets then, I was surprised to see that BS1363 goes all the way back to 1947.

Re: Power socket on the lighting circuit?

chivo243

I am constantly dodging the power outlets that are connected to the lighting system since the LED lighting came into our building... the electricians\company that brought them didn't realize we had projectors and speakers connected to the groups they pinched for this project. Only took us about 2 minutes to figure out the dodgy work and by pass it.

Ghostly PFY

Bogbody

My local petrol station has a ghost called "Naughty Nigel". He's the one that stops things working for a fuel buying petson but allows it to work perfectly for an employee -- as witnessed last night with a fuel pump and card reader (with a long queue behind of course) :-)

Any time...

Anonymous Custard

And go wrong they did. At a most inconvenient time.

There's any other time in such situations???

chuBb.

How on earth did they manage to take a spur off the lighting loop?

I mean I've seen it done by Weekend warriors and day 1 apprentices but in a factory, you usually have sparkys who can at least tell by the wire guage they are doing something dumb....

Tale doesn't quite add up..., most plausible explanation is that there was a fused spur switch next to light switch and eco foreman got a bit flick happy

Alister

Because US...

They don't have the same separation that we do in the UK between lighting and power.

Sleep.....

TheGriffin

Just like the olden days when you have installed a new automation system and the build and FAT team forgot to disable hibernation and sleep modes.

That awful sound of motors and pumps slowing down, and tssst as valves open and close...... 10 mins after you left the rack room.

Fuel pumps

Mishak

Reminds me of one from many years back when loads of fuel pumps stopped working on the same day.

Engineer was sent out to investigate, plugged in a keyboard and screen* to see a dialog box along the lines of "Daylight saving has ended" with an "OK" button - turns out Windows 95 wasn't really up to being used as an embedded OS...

*or equivalent

Re: Fuel pumps

UCAP

... or anything else

wiring oddities

Anonymous Coward

In a previous company, I was shocked (literally) that, wearing a big wool jumper, and sport shoes, I had constant electrical shocks when touching the coffee machine.

After a while, I was grounding myself to the stove of the kitchen before even approaching the coffee machine.

Didn't work, still a 100 V or similar big electrical shock ... WTF ?

Yep, you guessed it correctly, the stove was plugged to an outlet belonging to another distinct part of the building, apparently not of the same generation.

And yes, the electricians neglected connecting the 2 buildings grounds together. There was dozens of volts between the grounds of the 2 buildings !

Re: wiring oddities

Will Godfrey

... or as we were told at a seminar on grounding/earthing practices...

"There is no such thing as earth potential"

repeated after each example of things that can (will) go wrong.

Notrodney

I had a small customer in the Caribbean many years ago that had a problem with SQL back ups not running. They were scheduled to run at night, same as every other customer. Turned out they didn't have mains power, they ran on a generator - which they shut down every night when they finished work. Normally our implementation engineers are on site till the place closes, so he should have seen it... however I'm guessing the call of paradise was stronger than the desire to work stupid hours.

Magic / more magic

Richard Tobin

An old story from the jargon file:

http://www.catb.org/jargon/html/magic-story.html

Re: Magic / more magic

Will Godfrey

First saw that {mmfty}{mmmf} years ago - never forgot it!

Karl Vegar

Way back when...

We were updating from Win XP to 7, and to lesse the inconvinience, we were updating in place.

Most of the time this worked just fine.

And then, we hade one site, where the road warriors where called in to, to get their laptops updated overnight. And a lot of them failed at various times in the evening. Somewhere between 19:15 and 20:20 or something like that.

OK, image as new, and hear the users complain. This happened with a lot, but not all of the laptops whenever we tried to mass update at that site.

Turns out that as a eco initiative, the desks were setup with regular and green outlets. The green outlets where ment for desk lamps, phone chargers and such, and to power to these would be cut when the office was empty. Fair enough. And the laptops connected to these outlets would then lose power, but since they had "buildt in UPS", they would go down at some later time, depending on the state of the battery.

No violence, gentlemen -- no violence, I beg of you! Consider the furniture!
-- Sherlock Holmes