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Which? survey finds people would actually pay the online giants not to take their data

(2021/09/30)


Consumer guardian Which? has attempted to put a price on people's personal information as it ramps up pressure for tougher rules around data-ravenous tech giants such as Google and Facebook.

The British consumer champion has repeatedly argued that people are uncomfortable about the amount of data collected and stored by tech companies from online activity and [1]gadgets in the home .

Now it has changed tack and commissioned a 111-page report – [2]Value of the Choice Requirement Remedy – that attempts to estimate the amount of money people in the UK would be prepared to pay Facebook and Google in return for greater control over how their data is collected and used.

[3]

It interviewed just over 4,000 users of those platforms, finding they would cough up, on average, £1.09 a month if that would guarantee that they only receive generic adverts and that their data is not collected.

[4]

[5]

"Aggregating this for all UK users of Google and Facebook for a full year gives a total estimated value for this choice of £1.14bn," said Which?

The research found that while many people do have concerns, some are prepared to part with their data if they were paid for it in some way.

[6]

To prove the point, only a quarter (27 per cent) of the users quizzed earlier this year said they would be happy to receive targeted adverts. When they were offered something in return – such as an Amazon voucher – that figure went up to four-fifths (81 per cent).

Unsurprisingly, the survey found that the larger the financial reward, the more likely consumers were to choose targeted adverts with the mean valuation per Facebook/ Google user being £4.03 a month.

The publication of the research comes just a day before the deadline (1 October) of a consultation by the UK's competition watchdog as it looks to unleash its new [7]Digital Markets Unit (DMU) .

[8]YouTube expands vaccine misinfo crackdown, nukes anti-vax channels for good

[9]Tobacco giants don't get to decide who does research on smoking. Why does Facebook get to dictate studies?

[10]Australian regulator finds Google dominates adtech, seeks powerup to fight back

[11]Facebook overpaid FTC fine by up to '$4.9bn' to protect Zuckerberg, lawsuits allege

The consultation was [12]unveiled in July and trailed as a precursor for a new "regulatory regime for the most powerful digital firms, promoting greater competition and innovation in these markets and protecting consumers and businesses from unfair practices."

Proposals included giving the DMU the power to "suspend, block and reverse decisions by tech giants, and issue fines of up to 10 per cent of turnover for serious breaches."

[13]

Speaking in July, Rocio Concha, Which? director of Policy and Advocacy said: "Reforming the competition regime will help to build a fairer and more competitive tech sector that will work better for consumers, giving them more control and more choice - including over how their data will be collected and used.

"It will be crucial that the government provides the new Digital Markets Unit with the necessary tools, including robust oversight and tough enforcement powers to punish companies that act anti-competitively."

Fast-forward to today and Concha – whose organisation has had an active role in the consultation – has repeatedly made calls for tougher regulation to protect consumers.

"Which? has repeatedly raised the issue of consumers not feeling in control over how their data is collected and used by online platforms. The new Digital Markets Unit must be empowered by the government to introduce remedies that promote competition and reduce consumer harm," said Concha.

While Which? is making a last-gasp pitch to protect consumers, tech giants will also be waiting to see the outcome of the consultation.

In a statement, a spokesperson for Facebook said that the social media giant has "always been transparent about how we never use sensitive personal data for ad targeting."

Google said it was "advancing the field of privacy-preserving technology… [to give people] confidence that their privacy and choices are respected." ®

Get our [14]Tech Resources



[1] https://www.theregister.com/2021/09/28/amazon_ai_az2_hardware_launch/

[2] https://www.which.co.uk/policy/digital/8107/value-of-the-choice-requirement-remedy

[3] https://pubads.g.doubleclick.net/gampad/jump?co=1&iu=/6978/reg_security/front&sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&tile=2&c=2YVXfTi@6JdVNWur3xNBhvwAAABU&t=ct%3Dns%26unitnum%3D2%26raptor%3Dcondor%26pos%3Dtop%26test%3D0

[4] https://pubads.g.doubleclick.net/gampad/jump?co=1&iu=/6978/reg_security/front&sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&tile=4&c=44YVXfTi@6JdVNWur3xNBhvwAAABU&t=ct%3Dns%26unitnum%3D4%26raptor%3Dfalcon%26pos%3Dmid%26test%3D0

[5] https://pubads.g.doubleclick.net/gampad/jump?co=1&iu=/6978/reg_security/front&sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&tile=3&c=33YVXfTi@6JdVNWur3xNBhvwAAABU&t=ct%3Dns%26unitnum%3D3%26raptor%3Deagle%26pos%3Dmid%26test%3D0

[6] https://pubads.g.doubleclick.net/gampad/jump?co=1&iu=/6978/reg_security/front&sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&tile=4&c=44YVXfTi@6JdVNWur3xNBhvwAAABU&t=ct%3Dns%26unitnum%3D4%26raptor%3Dfalcon%26pos%3Dmid%26test%3D0

[7] https://www.theregister.com/2021/04/07/uk_tech_regulator_launch/

[8] https://www.theregister.com/2021/09/30/youtube_expands_ban_on_vaccine/

[9] https://www.theregister.com/2021/09/29/facebook_research_congress/

[10] https://www.theregister.com/2021/09/28/australian_regulator_curb_google_ad_dominance/

[11] https://www.theregister.com/2021/09/23/facebook_lawsuits/

[12] https://www.theregister.com/2021/07/20/uk_dmu_proposals/

[13] https://pubads.g.doubleclick.net/gampad/jump?co=1&iu=/6978/reg_security/front&sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&tile=3&c=33YVXfTi@6JdVNWur3xNBhvwAAABU&t=ct%3Dns%26unitnum%3D3%26raptor%3Deagle%26pos%3Dmid%26test%3D0

[14] https://whitepapers.theregister.com/



ComputerSays_noAbsolutelyNo

I guess in a couple of years we pay for the promise of not being spied upon, while the online giant spy on us anyway.

win-win situation.

Loophole

elsergiovolador

It should have never been legal to ask for payment in form of personal data. This is in pure form a tax avoidance - as although the value is exchanged, the VAT is not paid on that. As if Facebook created "its" asset out of thin air.

If HMRC was going to do its job instead of going after low hanging fruit, they should have looked into that years ago.

I think it shouldn't be legal to offer "customer is the product" type of services - people giving up their data only help unscrupulous companies exploit them using very granular targeting, life events, their vulnerabilities and then make them buy things they don't want nor need.

And this is just one of aspects.

In ideal world we would never have allowed services like Facebook to operate.

Filippo

This makes sense, but there are a bunch of problems that need solving.

To begin with, I suspect the amount users are willing to pay is a lot lower than what the services make from targeted advertising, which means that the services won't offer a paid-for privacy option.

Next, the simple existance of a paid-for privacy option would shine, by contrast, a bright light on the default no-privacy option. Users would start wondering what exactly they are getting for their money, and therefore what they are not getting with the default option. I suspect the service providers would strongly prefer users not to think too much about that.

Finally, I personally would not trust Facebook or Google to really not slurp my data. I would strongly suspect them to still be slurping, under whatever justification they can find (the words "aggregate only" and "non personally identifiable" would probably appear), and taking my money to boot.

fidodogbreath

I suspect that the percentage willing to pay will drop substantially when prompted to enter their credit card number.

This also raises the issue of privacy only being available to those with the means to pay for it, while everyone else gets their lives strip-mined in the name of 'relevant' ads.

That said, the scenario posted by ComputerSays_noAbsolutelyNo is probably more likely. Does anyone think that Google (e.g.) actually stops collecting your location and browsing data when you turn off location history and browsing history? Of course not. They just don't show it to you anymore.

Why should I need to pay ?

alain williams

I have not agreed for them to take my data in a way that is [1]specific and informed , also my data should not have been [2]taken out of the EU/UK without extra safeguards - which I suspect mostly does not happen.

Firing up some cookie policy with unintelligible wording is not informed, it is not freely given if to view a web site their T&Cs try to bind me forever without the practical [3]right to be forgotten .

In theory individuals can control their own data, in practice the multinationals piss all over us.

[1] https://ico.org.uk/for-organisations/guide-to-data-protection/guide-to-the-general-data-protection-regulation-gdpr/consent/what-is-valid-consent/#what3

[2] https://www.itgovernance.co.uk/blog/transferring-personal-data-under-the-gdpr

[3] https://gdpr.eu/right-to-be-forgotten/

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