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  ARM Give a man a fire and he's warm for a day, but set fire to him and he's warm for the rest of his life (Terry Pratchett, Jingo)

I would drive 100 miles and I would drive 100 more just to be the man that drove 200 miles to... hit the enter key

(2021/09/20)


Who, Me? The best laid plans of mice or Register readers can founder on the rocks of iffy connectors and wobbly cables, as this week's entrant in the [1]Who, Me? archives discovered.

Regomised as "Chris", our hero's tale takes place long before the seemingly infinite (and infinitely expensive) cloud storage of today. Even before NASes and SANs were ubiquitous corporate hardware.

Chris was one of the poor souls charged with keeping an eye on the storage available on his company's NT servers, and ensuring no department wanted for capacity. "The weekly task of taking the capacity figures and plugging them into the trusty management spreadsheet was the highlight of my week," he said.

[2]

Chris's team was also responsible for IT at the company's various satellites, one of which required a journey of over an hour on the UK's motorways followed by a trek through a city centre to get to.

[3]

[4]

Inevitably, this remote office eventually needed attention. The existing file server was crammed full of data and could take no more drives. A new box was needed so Chris would have to make the journey, plug in the kit, and start the data migration.

After the usual to-ing and fro-ing required to make things happen in the average corporation, Chris headed off with a boot (or "trunk" for US readers) full of hardware. The traffic was its usual hideous self, and Chris's mood was not helped by the insistence of security that, despite his photo ID, he had to be chaperoned into the two rented floors in the block where the offices lurked.

[5]

"Doubtless," he remarked sourly, "just in case I wanted to deposit Compaq's finest that I was lugging with me anywhere else."

All went well. The new server was installed, the scripts to migrate the data from the old machine were kicked off, and Chris opted to head back to the motorway. His physical presence was not required – his whizzy scripts meant the work could be completed remotely.

All that was required at the end of the process was a reboot of the old server, it was all easily monitored from the comfort of Chris's office.

[6]

What could possibly go wrong?

Before going further, it is only fair to point out that the process was well tested: "It had worked flawlessly every time," Chris told us.

And sure enough, come the go-live day the scripts had done their stuff. The new shares were working. Everything looked great on the new server.

[7]You want us to make a change? We can do it, but it'll cost you...

[8]A practical demonstration of the difference between 'resilient' and 'redundant'

[9]How to stop a content filter becoming a career-shortening network component

[10]Hacking the computer with wirewraps and soldering irons: Just fix the issues as they come up, right?

The old server, less so. While every other server in the rack responded without issue, all he could get out of the old box came via a ping . Not a good look for Chris's godlike IT skills.

"I rather quickly decided a face-saving sprint in the car was the only answer," he told us and, this being before speed cameras were as common on UK roads as they are today, made excellent time. Too excellent, as he found himself yet again made to wait for a chaperone.

"The cavalry finally arrived, coffee in hand," he told us, "wondering what I was doing there." Mumbling something about hardware, Chris headed back to the server room to hunt down the culprit.

It transpired that his scripts had indeed worked. Right up until the reboot when a problem unbeknownst to all had reared its head. The server was attached to a Compaq KVM switch into which also was plugged an iffy looking keyboard. The server BIOS had been set to halt on all errors... including keyboard errors.

"So my urgent 200-mile round trip ended," sighed Chris, "with nothing more than to press the enter key and all was well."

Early at the satellite office he might have been. Late back to his desk he certainly was. We like to think his response to the inevitable "You've been where, to do what?" from his boss was suitably colourful and creative.

Ever had your cleverness undone by that one, weird hardware error? Or undertaken a Proclaimers-length journey just to press a single key? Confess all with an email to [11]Who, Me? ®

Get our [12]Tech Resources



[1] https://www.theregister.com/Tag/who-me

[2] https://pubads.g.doubleclick.net/gampad/jump?co=1&iu=/6978/reg_onprem/servers&sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&tile=2&c=2YUhb4EkazVMAiJLrjR0ZGgAAAVM&t=ct%3Dns%26unitnum%3D2%26raptor%3Dcondor%26pos%3Dtop%26test%3D0

[3] https://pubads.g.doubleclick.net/gampad/jump?co=1&iu=/6978/reg_onprem/servers&sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&tile=4&c=44YUhb4EkazVMAiJLrjR0ZGgAAAVM&t=ct%3Dns%26unitnum%3D4%26raptor%3Dfalcon%26pos%3Dmid%26test%3D0

[4] https://pubads.g.doubleclick.net/gampad/jump?co=1&iu=/6978/reg_onprem/servers&sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&tile=3&c=33YUhb4EkazVMAiJLrjR0ZGgAAAVM&t=ct%3Dns%26unitnum%3D3%26raptor%3Deagle%26pos%3Dmid%26test%3D0

[5] https://pubads.g.doubleclick.net/gampad/jump?co=1&iu=/6978/reg_onprem/servers&sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&tile=4&c=44YUhb4EkazVMAiJLrjR0ZGgAAAVM&t=ct%3Dns%26unitnum%3D4%26raptor%3Dfalcon%26pos%3Dmid%26test%3D0

[6] https://pubads.g.doubleclick.net/gampad/jump?co=1&iu=/6978/reg_onprem/servers&sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&tile=3&c=33YUhb4EkazVMAiJLrjR0ZGgAAAVM&t=ct%3Dns%26unitnum%3D3%26raptor%3Deagle%26pos%3Dmid%26test%3D0

[7] https://www.theregister.com/2021/09/13/who_me/

[8] https://www.theregister.com/2021/09/06/who_me/

[9] https://www.theregister.com/2021/08/31/who_me/

[10] https://www.theregister.com/2021/08/23/who_me/

[11] mailto:whome@theregister.com

[12] https://whitepapers.theregister.com/



"So my urgent 200-mile round trip ended, …

brotherelf

sighed Chris, "with nothing more than to press the enter key".

And changing the BIOS setting, one would hope.

Re: "So my urgent 200-mile round trip ended, …

Korev

That'd be the key to it...

Re: "So my urgent 200-mile round trip ended, …

aje21

Not clear from the story what the old server was needed for after the new one was put in place, but assuming it was needed then replacing a duff keyboard seems like a better bet than changing the BIOS to ignore errors... well, that would be my thinking. Oh, and next time he would have known to ask someone to check the KVM for errors.

As a side note, in a previous job we had a server which had a BIOS error on reboot which was annoying when working remotely. One solution would have been a remote-access KVM switch, but they were more money than the boss was willing to spend. The server was eventually retired.

Re: "So my urgent 200-mile round trip ended, …

GlenP

As a side note, in a previous job we had a server which had a BIOS error on reboot which was annoying when working remotely. One solution would have been a remote-access KVM switch, but they were more money than the boss was willing to spend. The server was eventually retired.

I had one of those, standard practice was to *always* leave the KVM switched to that server just in case.

We eventually managed to do a P-to-V onto vmWare and retire the hardware.

My-Handle

I'm a paranoid sod. I tend to stay on hand until the project-de-jour has been fully installed, tested, and is currently in operation. Because I just know that Murphy has one or two in his pocket for the moment I turn my back.

Even with that level of paranoia, he still gets me occasionally.

Re the dig at the security bods

phy445

Those security people were just doing their job. Imagine hosting servers for multiple companies on a system and allowing anyone with admin access for one company's server unmonitored access to all the servers...

Just being pedantic...

Anonymous Coward

and potentially spoiling a good headline and tag, but the Proclaimers walked 500 miles, and were prepared to walk 500 more! A 200 mile drive is chicken feed!

(This as somebody who lives north of Hadrian's Wall and hates the aforesaid singing duo - so not springing to their defence, just being an annoying pedant.)

Re: Just being pedantic...

bob, mon!

Well, I would drive 500 miles,

and I would drive 500 more,

to be the bloke that drove 1000 miles to crash into your door....

.

.

.

It just doesn't work with kilometers, does it?

We've all done it

DailyLlama

I've had a 390 mile round trip from Uxbridge to Newton Abbot and back in a day, just to press return on a server. Mainly because this server was locked in a secure room, and I wasn't allowed to tell anyone on site the code for the door (the two people who did know were off sick or on holiday in the USA), and my colleagues in Chester worked out that I was closest to Newton Abbot, but only by a few miles.

Remote finger

elsergiovolador

These days you can actually attach a robot finger to the keyboard, next to the key you want to press and then control the finger remotely through a wireless handheld phone.

It's amazing how far we have come when it comes to technology. It used to be unthinkable that you would be able to press enter (or any key for that matter) without actually being physically in the room, now you can be pressing keys from the comfort of your armchair while being 1000 miles away from the keyboard.

We want a hostage - I mean on site support

ColinPa

I was involved in software performance, and had to deal with a motor manufacturer in the US. They had a performance problem in production (but not in test) which was slowing down the production line. It looked like a simple configuration problem, but they could not stop and restart the server because it would take the production line down.

They needed "on-site support". My management team said not until you apply the fix. Because the CEO of this corporation plays golf with someone senior in my corporation, my boss came in and said "can you go to the US ... today(Friday)? a plane goes in 4 hours. So I went, arriving late Friday evening, checked into the hotel, and looked for the instructions to go on site etc. and found an email saying "We managed to restart the server and the fix has fixed the problems. If you haven't left yet you do not need to come to visit".

When I went on site on Monday they team were very apologetic, and said it was Chinese Whispers up the executive chain. They were told to demand on site support, even though they knew it would not help. It was a case of the executive shouting "SOMETHING MUST BE DONE!". This is something we could do. Go do it. Next!

I stayed a week and did a review of their system. In my report I said they were a very lucky team. They looked very pleased, until I said there was so much wrong with their system - they were very lucky it had not broken in many places.

Yes, but will I see the EASTER BUNNY in skintight leather at an IRON
MAIDEN concert?