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  ARM Give a man a fire and he's warm for a day, but set fire to him and he's warm for the rest of his life (Terry Pratchett, Jingo)

Not too bright, are you? Your laptop, I mean... Not you

(2021/09/10)


On Call Friday has arrived, and the promise of the weekend stretches out before us. Spare a thought, then, for those cursed to keep users happy, whatever the time of day. Welcome to [1]On Call .

Our story this week comes from "John" (not his name), who was working in New York as the century drew to a close.

John had a pager. Also known as a "beeper", the platform was a few decades old at the time and about to enter a decline as more modern communication technology came to the fore.

[2]

Still, the plastic slab with nagging LCD screen and audible (or vibrating) notifications was a common tool for anyone on call and so it was that John felt a trembling in his pocket as he was dealing with a client's woes.

[3]

[4]

Somebody else needed him. Right now. Urgently.

"The CEO of another client had an emergency," he told us, "and had to be in Europe with their non-working new laptop the next day."

[5]

Germany was calling, presentations needed to be made, but the brand-new laptop was not producing video.

Readers who experienced laptops of the time might be nodding sagely at this point. After all, it was not that long ago that persuading something usable to come out of the external video port seemed to require a sacrifice on the altar of Gates or a substantial donation to the coffers of Jobs.

In this case, John reckoned the laptop in question was probably something running DOS or maybe Windows 95: "It was black, of course," he ventured, "as all laptops were back then, and had a small screen."

[6]

It was also not producing video. Worse than that, the screen was simply blank. The lights came on, the disk could be heard spinning, but of the display, nothing. Even turning it off and on again could not coax the visuals into life.

[7]Oh! A surprise tour of the data centre! You shouldn't have. No, you really shouldn't have

[8]Fix five days of server failure with this one weird trick

[9]So the data centre's 'getting a little hot' – at 57°C, that's quite the understatement

[10]See that last line in the access list? Yeah, that means you don't have an access list

"Well," he said - we like to think he sucked through his teeth at this point as well - "I don't know if I'll be able to fix it in time for tomorrow's flight, but I'll look."

It was an impressive bit of kit. John hadn't seen one before, but gave it a once over anyway. Which is when he found the video brightness dial.

"Problem fixed."

"Then the question: Do I tell this high-powered person they didn't turn up the video, or just say it was something simple?"

Decisions, decisions. After all, a magician never explains his tricks, but John also worried that the knob might get knocked again at the CEO's European destination. So, he came clean and demonstrated how the control worked.

"This nice CEO had the expected embarrassment," he told us, "so I said, 'I love easy fixes'."

He also liked the number on the invoice for an emergency repair that had required pulling him away from a client with a real hardware problem. That said, he spared the CEO's blushes by not itemising what exactly the issue was.

"Just the amount due, with a smile."

Is it the user who is not so bright? Or just their screen? Tell us about the time all the IT wizardry in the book couldn't solve a problem, but a fiddle with a knob did. [11]On Call awaits. ®

Get our [12]Tech Resources



[1] https://www.theregister.com/Tag/on-call

[2] https://pubads.g.doubleclick.net/gampad/jump?co=1&iu=/6978/reg_onprem/personaltech&sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&tile=2&c=2YTss5TmrCAp64oWaTBa0kAAAAAo&t=ct%3Dns%26unitnum%3D2%26raptor%3Dcondor%26pos%3Dtop%26test%3D0

[3] https://pubads.g.doubleclick.net/gampad/jump?co=1&iu=/6978/reg_onprem/personaltech&sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&tile=4&c=44YTss5TmrCAp64oWaTBa0kAAAAAo&t=ct%3Dns%26unitnum%3D4%26raptor%3Dfalcon%26pos%3Dmid%26test%3D0

[4] https://pubads.g.doubleclick.net/gampad/jump?co=1&iu=/6978/reg_onprem/personaltech&sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&tile=3&c=33YTss5TmrCAp64oWaTBa0kAAAAAo&t=ct%3Dns%26unitnum%3D3%26raptor%3Deagle%26pos%3Dmid%26test%3D0

[5] https://pubads.g.doubleclick.net/gampad/jump?co=1&iu=/6978/reg_onprem/personaltech&sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&tile=4&c=44YTss5TmrCAp64oWaTBa0kAAAAAo&t=ct%3Dns%26unitnum%3D4%26raptor%3Dfalcon%26pos%3Dmid%26test%3D0

[6] https://pubads.g.doubleclick.net/gampad/jump?co=1&iu=/6978/reg_onprem/personaltech&sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&tile=3&c=33YTss5TmrCAp64oWaTBa0kAAAAAo&t=ct%3Dns%26unitnum%3D3%26raptor%3Deagle%26pos%3Dmid%26test%3D0

[7] https://www.theregister.com/2021/09/03/on_call/

[8] https://www.theregister.com/2021/08/27/on_call/

[9] https://www.theregister.com/2021/08/20/on_call/

[10] https://www.theregister.com/2021/08/13/on_call/

[11] mailto:oncall@theregister.com

[12] https://whitepapers.theregister.com/



Ah, a first time user

Short Fat Bald Hairy Man

At college, I once offered to type out an exam paper for a friend. First time I was using a wordprocessor (Wordstar, if you care abiout such things).

After a while, my friend came up to see what was taking so much time, and then burst out laughing.

Accustomed to typewriters, I was carefully formatting each line and pressing a hard return every time I thought one was required.

Things did speed up after that and a year later managed to type out my thesis using Wordstar + 6 floppies (backups!) in no time at all.

Re: Ah, a first time user

herman

Man, I can still remember (and prefer!) the Wordstar key bindings. I think Wordstar was originally developed for an Abacus and that Adam used it to compose love letters to Eve in the garden of Eden.

Re: Ah, a first time user

Uncle Slacky

There's a modern clone (WordTsar) if you miss it: http://wordtsar.ca/

Re: Ah, a first time user

Marshalltown

There are still text editors for Linux and Unix that use the Wordstar key combinations. I use joe as a quick text editor, and it uses many of the combinations of Wordstar.

Floppy solution

Marshalltown

In an office I worked at in the early '90s, the machines we used were DOS systems. As such, they employed an autoexec.bat file to configure things as the system finally reached usability. It was considered a good joke to set the text color to black or similar little pranks by editing the batch file. We kept a bootable floppy on hand with edlin on it to correct any "edits" to the file.

Re: Floppy solution

Doctor Tarr

Takes me back to school where we’d programme the BBC micros to sound alarms in the middle of our lessons or the next one.

A few of us would do a lot of pranks like this but I did get sent out ICT classes way too frequently :)

Re: Floppy solution

Marshalltown

My favorite misdeed of all was to write a script called by the autoexec file that blanked the screen and then started a count down in very large numbers. I added it to the office manager's system. She screamed and ran out the door when it popped up. She was a firm believer that the world would be ending RSN at the time.

Re: Floppy solution

Dave K

When I was at college, Win95 was the OS at the time. I remember you could cause Win95 to bluescreen simply by opening the "Run" dialog and typing in "null\null". As a Computing student, I wasn't the only one who knew this however and it was surprisingly common to sit down at a PC, switch on the monitor and see a nice BSOD left for you as a present by the previous user...

Windows 10 blank screen

Mishak

Was doing some maintenance on the kids laptop a few years ago as a Windows 10 update was required. Left it to do it's stuff and, some hours later, all was well. Or so I thought.

"Dad, I can't see anything on the screen".

I plugged it in to the PSU on the desk, opened the lid and all was well - so I handed it back.

"Dad, I still can't see anything on the screen".

I watched them starting it up. BIOS screen was ok, pre-boot screen was ok, but the screen went blank when Windows started the GUI.

Turns out it worked perfectly when on power, but not when on battery. "Ah", I thought, "Power settings". Unfortunately, that was not the case - the screen was set to 100% for "on power" and "on battery".

For some reason, I decided to reduce the brightness when on battery - which fixed the issue!

Turns out that there was some strange interaction between the Windows update and the hardware (probably some driver issue) that meant "100% brightness" was interpreted as "100% darkness" when on battery - confirmed when minimum gave full brightness.

me too

Wanting more

I once spent at least an hour trying to get the wifi on my laptop to work. Turns out there was a physical switch (black, labelled in black on a black background) that turns off the wifi somehow, but doesn't report the fact back to Windows (The adapter was still enabled, just didn't get any signal). I must of bumped the switch off without noticing as it was working fine previously.

Dammed annoying.

Re: me too

DailyLlama

Was that in Disaster Area's stunt ship?

Re: Disaster Area

TimMaher

Do not push this button again.

Have a beer.

Re: me too

GlenP

I've dealt with laptops that had hard WiFi switches, on one it was a "slide" switch just in front of the power switch on the side, very easy for the user to catch as they turned the laptop on.

Re: me too

David Robinson 1

Been there, done that. A friend's daughters had received identical laptops for Christmas, could I call around and configure them for wi-fi access? First laptop, I got it onto their wi-fi no problem. Second one, just wouldn't. Went through a few cycles of driver installs and other diagnostic steps until I noticed a little slide switch on the front edge of the laptop. *Click* and the laptop could see the wi-fi.

The worst is...

chivo243

When you have to fix the exact problem multiple times for the same C or D level... I finally mentioned that when you have to do X call me before you get up in front of the whole effin company with a presentation. I don't mind being the roadie hero who flies on stage tinkers and runs away, but it's gotta to look bad for the C or D level!

Everybody get's caught by this once.

Will Godfrey

But only once if you've got anything upstairs. It also long predates Laptops... all the way back to monochrome TVs of the 1950s.

Ohh that screen

ColinPa

In the early days before dual screens were common, I remember helping someone one who had a problem.

The screen on the laptop showed the desk top, but there was no mouse visible, etc.

Eventually we twigged that it was plugged into an external monitor - which had the brightness turned down!

It had been turned down because a previous person "didn't want to waste electricity by having a bright screen", and thought dark was better.

It always amazed me...

Sgt_Oddball

Why laptops with grayscale LCD had a dimming slider. Always felt like a pointless thing since no-one in their right mind would turn it down unless they were some kind of psychopath who liked ghostly text on the screen.

Though I do miss the old early 90's laptop keyboards. They always felt so solid to work on.

Deliberate screen darkening takes the cake

clyal

After several days in a dull training course in the 1990's that required students to handwrite their notes, verbatim, from a pair of CRT screens, I needed some light relief - even the coffee was dreadful.

During one morning's refreshment break, I 'accidentally' turned down the display brightness.

End result was strained face muscles from not even a twitch of a smile, an extra 20 minutes of break while the instructors + tech support work out what the problem was, followed by dire threats of serious, life altering punishments.

Alas - no financial reward in this case.

clyal

After several days in a dull training course in the 1990's that required students to handwrite their notes, verbatim, from a pair of CRT screens, I needed some light relief - even the coffee was dreadful.

During one morning's refreshment break, I 'accidentally' turned down the display brightness.

End result was strained face muscles from not even a twitch of a smile, an extra 20 minutes of break while the instructors + tech support work out what the problem was, followed by dire threats of serious, life altering punishments.

Alas - no financial reward in this case.

@clyal

DJV

There appears to be an echo around here!

Remember, drive defensively! And of course, the best defense is a good offense!