News: 1626424210

  ARM Give a man a fire and he's warm for a day, but set fire to him and he's warm for the rest of his life (Terry Pratchett, Jingo)

The lights go off, broadband drops out, the TV freezes … and nobody knows why (spooky music)

(2021/07/16)


Something for the Weekend, Sir? Bzzz . The number of the incoming call is "Unknown". I reject it, obviously. While I am intrigued by the idea of receiving mystery calls from The Unknown, they are disappointing to answer.

Bzzz . This guy's insistent: it's the fourth time he's tried to call in the last minute. He must really want me to install that new kitchen / swimming pool / solar panels / conservatory / sheep farm / fibre broadband / large hadron collider.

Hang on. Fibre broadband… that rings a bell.

[1]

My doorbell rings. On the doorstep is an impatient broadband engineer holding a mobile phone with "Call rejected x 4" on its screen. I love it when idioms go literal.

[2]

[3]

He has come to look at my connection because there is a fault. I don't have time for this: I have an imminent appointment for something or other coming up in my calendar. As if to prove it, I instinctively wake up my smartphone to show him, trying to act casually as I swipe away the "Reject call x 4" notification. See? I have an appointment right now.

It reads: "Broadband engineer visit."

[4]

Ah yes, it's all coming back to me. I had settled down to watch the final match of the postponed Euro 2020 football tournament on Sunday night and my cable TV service froze at the moment of kickoff. Well of course it did. I am used to this. My cable TV service delivers 900 channels of unwanted reality shite 24 hours a day in UHD without a glitch, but on the fleetingly rare occasions when I might actually want to watch something that interests me, it goes TITSUP*. It's all part of the game of life.

Sod's Law demands a prescribed process before arriving at an out-of-court settlement. First you have to restart your set-top box; when this doesn't work (it won't), you restart your router AND your set-top box; when this doesn't work (it won't), you switch off both your router and set-top box and disconnect the cables and wait for two minutes before reconnecting and restarting; and so on.

I eventually brought the TV stream back to life by switching off and disconnecting everything, turning out the lights, leaving the cold tap in the kitchen sink running, turning around three times while repeating the words "sempiternal acquiescent" aloud, stepping outside, locking my front door, unlocking my front door again, going back inside, turning around three times in the opposite direction while repeating "ornithological redamancy", stopping the running tap, turning the lights back on, and reconnecting and restarting everything.

[5]

I actually had to do this twice as first time round I accidentally got the "turning out the lights" and "leaving the cold tap running" steps in the wrong order.

Ah, home fibre broadband. The service that's open to all.

'Fibre broadband – accessible to everyone!' Quite literally as you can see here.

Doing all of this at least salvaged enough miserable bandwidth to witness the second half of the match in SD, plus extra time and even the England team's long-term contractual obligation to lose on penalties. Luckily, my team had already beaten Germany a week earlier, so I was spared from having to watch either of the team managers indulge in [6]Touchline Scratch-and-Sniff . That kind of thing really puts me off my beer and Doritos.

[7]The world is chaos but my Zoom background is control-freak perfection

[8]Devilish plans for your next app update ensure they never happen – unless you start praying

[9]Who would cross the Bridge of Death? Answer me these questions three! Oh and you'll need two-factor authentication

[10]What job title would YOU want carved on your gravestone? 'Beloved father, Slayer of Dragons, Register of Domains'

On one of the two occasions while I was momentarily standing outside my own front door that night, some passersby looked suspiciously in my direction, so I pretended to be checking my smartphone for something that would validate my reasons for loitering on a doorstep while wearing pyjamas.

Brainwave. I decided to take the opportunity to report the loss of service to my fibre broadband provider via the wonders of 4G. I accepted the automatically assigned engineer appointment three days' hence, and promptly forgot all about it somewhere between the latter part of extra time and Marcus Rashford's dazzlingly improvised [11]Riverdance during the penalty shootout.

Before that, the last time I sat down in front of the TV just to watch a sports final was for the Six Nations rugby competition in March. A mere three seconds into that match, the TV went blank. To be fair to my broadband provider, so did the lights and all other electrical devices throughout the house, and indeed the neighbouring streets.

I ended up watching the remainder of that match on my smartphone. I know da kidz prefer to watch movies and stuff that way, but not me. You lose some of the grandeur of a major sporting occasion when part of the chilli tortilla chip you're munching falls onto the screen and obscures half the playing field.

While I was thrilling at the sight of 30 tiny men battling over the one-millimetre ball on my smartphone, Mme D phoned the electricity company to ask when the power would be restored. They thanked her for letting them know there had been a power cut.

"Glad to be of service," she said. "Contact me if you need further assistance, quoting the code YU55L355BGGR5."

The power came back the moment the referee blew the final whistle.

Right now, though, the broadband engineer has finished resetting the line at the wall and my lovely personal two-way gigabit per second is restored. As he leaves, I ask him if the problem was due to something I had done.

"No."

Did you have to replace any connectors or cabling? "No."

Was there a local dropout at the provider? "No."

So what caused it? "Dunno."

That's the problem with technicians: they try to fob you off with jargon.

I am reminded of the two occasions when I booked an appointment with my water company to fit a water meter. Both times they sent a contractor who asked me whereabouts the supply pipe entered the house. I told them I had no idea. Didn't they know? Apparently not. So on both occasions they left without doing anything.

It was only later that I wondered what would have happened if I stopped paying my water bill. They'd send someone over to my house to cut me off, I imagine. They would ask me where the supply pipe entered the house. I would tell them, truthfully, that I still have no idea. Neither would they, of course, so they'd just have to leave, their grim task unfulfilled, and leaving me with free water forever.

Another part of the game of life, I suppose.

Still, my cable TV's all sorted now. So I give you fair warning: if you hear about an earthquake, tsunami or aeroplane crash in my neck of the woods, it'll be because I'm trying to watch the Olympics. ®

[12]Youtube Video

Alistair Dabbs is a freelance technology tart, juggling tech journalism, training and digital publishing. He is a floating sports fan who shamelessly flips his support between national teams according to convenience. This is what it is to be a Scottish Englishman living in continental Europe. More at [13]Autosave is for Wimps and [14]@alidabbs .

* Television In Total Suspension – Unavailable Picture

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[6] https://youtu.be/j7USaBkHt8o

[7] https://www.theregister.com/2021/07/09/something_for_the_weekend_/

[8] https://www.theregister.com/2021/07/02/something_for_the_weekend_column/

[9] https://www.theregister.com/2021/06/25/something_for_the_weekend/

[10] https://www.theregister.com/2021/06/18/something_for_the_weekend/

[11] https://youtu.be/mnS7SrK9GTk?t=4

[12] https://youtu.be/b5W47eV05Ek

[13] https://autosaveisforwimps.substack.com

[14] https://twitter.com/alidabbs

[15] https://whitepapers.theregister.com/



Supply pipe location

My-Handle

I have a similar, yet opposite kind of problem. I know exactly where the supply pipe and cut-off valve is for my house. It's at the top of the road, and cuts off all three houses that it feeds. There is no individual valve for my property, and trust me I've looked. As have several plumbers.

I never thought about stopping paying my water bill. I mean, they wouldn't be able to cut me off without killing the water for my neighbours either side. But then I remember that I live in Northern Ireland, where water bills are rolled into the rates (council tax), so I don't actually have much of an option for not paying it.

Re: Supply pipe location

Dabooka

I had this in my current house after moving in last year. To be honest the water board* were absolutely great.

Built in the '30s, their plans shown the location of the inlet and valve somewhere where it just... wasn't. The lad then spent about three hours walking about with a combination of a little hand held detector and a long stethoscope with a wooden noggin on the end, listening for running water (while I ran taps).

In the end he found it along the road and on the opposite side directly outside someone else's garage. I would never have considered that as ours, and neither had he. Plans updated, valve checked and off he tootled.

I'd genuinely try giving them a call and explaining the difficulty. Hopefully you'll be pleased with the results too.

*Yeah, yeah I know.

Re: Supply pipe location

Dave K

At the previous house I owned, it was a semi-detached, but was built side-on to the road. Hence although my house was adjacent to the road, the neighbouring house was actually reached via a path running past my front garden.

The water main to my neighbours ran underneath my house and the isolation valve (which killed water to both properties incidentally) was inside my garage. Thankfully for them, they never managed to piss me off enough to kill their water supply, and I resisted the urge to turn off the valve and see what would happen :-)

Bundled TV over internet "service".

Dr_N

"My cable TV service delivers 900 channels of unwanted reality shite 24 hours a day in UHD without a glitch"

You say that as if you have a choice in accepting/paying for said service, instead of being force to take it, Mr Dabbs.

chivo243

You forgot to face Mecca and then face Stonehenge in your ritual... at noon...

Spasticus Autisticus

'He is a floating sports fan ... '

SailGP and the America's Cup are great floating sports, although with the foils it's now closer to flying. Available for free on Youtube and more exciting than F1

Re: More exciting than F1

TimMaher

So is watching Astro-turf grow.

French water meters

Andy Non

When we moved to France I was asked to give the local water company the meter reading. I couldn't find the meter anywhere. Eventually they sent someone around to get the reading themselves. It turned out the water meter was deep under a concrete manhole cover submerged under two feet of dirty water. The guy had to bail all of the water out to get to the meter to read it.

Potemkine!

I guess I'm lucky with fiber broadband, probably because I don't forget to sacrifice a chicken every three months at midnight during a full moon night.

For the last two years, it was made unavailable only once, because it was the "accessible to everyone" kind, and someone had the hilarious idea to pull the cables enough to tear them off. My bad, I was short on chickens.

Before that, the last time I sat down in front of the TV just to watch a sports final was for the Six Nations rugby competition in March.

Pheww. Before that sentence I was close to believe you were irrecoverable.

Satellite TV is the more reliable option...

Uncle Slacky

...however, in the south of France (like me) you'll need a 1-metre dish (minimum) to get a good signal from the Astra 2 constellation, and they often turn the power down in summer.

Still waiting for that fibre broadband, they laid the cable in the road outside the house almost a year ago, but they haven't actually got around to connecting anyone yet, though.

Re: Satellite TV is the more reliable option...

dave 81

I am at the 2 year mark since they laid fibre in my road, yet still no one is offering it. I have passed my details on to all the fibre ISP's that advertise in my area multiple times, yet still stuck on crummy 30/4 internet.

Flocke Kroes

You mentioned the possibility of a tsunami when you try to watch the Olympics and that you do not know the location of the off switch for your house's water supply...

What we anticipate seldom occurs; what we least expect generally happens.
-- Benjamin Disraeli