tsoHost pleads for 'patience and understanding' as sites borked, support sinkholed
- Reference: 1626279305
- News link: https://www.theregister.co.uk/2021/07/14/tsohost_outage/
- Source link:
The company's status page begged patience and understanding for "some issues with our client are [sic] which is causing the back-end of your TSO account not to be accessible." At time of writing, issues continue.
tsoHost's social media orifice weighed in, describing work to fix the problem as "a priority." For some, however, tsoHost's idea of "priority" was not really good enough.
But this is not just the client area. It is all of our 80+ websites that we have with TSOHosts that are down. I have tried to contact you since 0800 this morning and apart from a brief Live Chat when I was told it would be sorted shortly, have had no response. This is not good. — Broadbiz WebServices (@broadbiz) [1]July 13, 2021
Users struggling with response times took matters into their hands, and [2]reported some success in site resurrection by triggering a repair of their databases.
[3]Email seems lost in the post? You might be a Tsohost customer
[4]TsoHost swings axe at 'legacy' DIY website builder MrSite, giving customers a month to find alternative arrangements
[5]If tsoHost is lecturing us on sleep hygiene, Brit outfit really does have hosting back to front
[6]Brit hosting provider tsoHost takes needleful of 'unauthorized code' to the servers, suffers week of outages
tsoHost is now part of the GoDaddy group, having been inhaled as part of Host Europe Group in a $1.8bn deal in 2017. Things have not gone well since. In 2019, customers of the company suffered a [7]lengthy outage after some dodgy code was injected into its servers. [8]Email problems have been a major theme, and last year tsoHost [9]pulled the plug on the MrSite service it had acquired just two years previously.
tsoHost told The Register : "tsohost can confirm that some customers have reported issues when using http://my.tsohost.com/. We have applied a fix today which should alleviate any remaining problems for those affected. We advise customers who may still be experiencing issues to contact our support team who will be able to assist. tsohost would like to apologise for any inconvenience this may have caused."
[10]
A Register reader got in touch to regale us with their experiences, and complained: "I have lost hours of time trying to get them to sort out mail retrieval, installation of SSL, and website security
[11]
"Currently their own email is down – you cannot send email to support as it gets lost, and the access to customer accounts returns 'My.Tsohost will be available shortly. Please contact support@tsohost.com or call 0800 024 2931 for assistance.'"
Our reader waxed lyrical: "I was once a happy customer, for years their phone support has been a joy." Not so much now. "Hindsight is a brilliant thing," remarked our reader, sourly. ®
Get our [12]Tech Resources
[1] https://twitter.com/broadbiz/status/1415006137733242886?ref_src=twsrc%5Etfw
[2] https://twitter.com/deny_them/status/1415256953966796801
[3] https://www.theregister.com/2020/07/09/tsohost_email/
[4] https://www.theregister.com/2020/06/05/tsohost_axes_mrsite/
[5] https://www.theregister.com/2019/11/26/tsohost_banlist/
[6] https://www.theregister.com/2019/06/18/tsohost_weeklong_outage/
[7] https://www.theregister.com/2019/06/18/tsohost_weeklong_outage/
[8] https://www.theregister.com/2020/07/09/tsohost_email/
[9] https://www.theregister.com/2020/06/05/tsohost_axes_mrsite/
[10] https://pubads.g.doubleclick.net/gampad/jump?co=1&iu=/6978/reg_offprem/front&sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&tile=2&c=2YO9efHg2ZOr2PuE2Eq6wXAAAAAE&t=ct%3Dns%26unitnum%3D2%26raptor%3Dcondor%26pos%3Dtop%26test%3D0
[11] https://pubads.g.doubleclick.net/gampad/jump?co=1&iu=/6978/reg_offprem/front&sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&tile=4&c=44YO9efHg2ZOr2PuE2Eq6wXAAAAAE&t=ct%3Dns%26unitnum%3D4%26raptor%3Dfalcon%26pos%3Dmid%26test%3D0
[12] https://whitepapers.theregister.com/
Not just today
I found out end of last week that they've done something behind the scenes that broke one of my CMS based web sites. It displays, but I can't post anything new.
I've always found their helpdesk very helpful and obliging, but have had to contact it rather too often for comfort latterly.
They purchase a company and shut down the product after 2 years ?
Seems to me that either the purchase was ill-considered, or the changes they wanted did not fit the product (aka, ill-considered).
Oh well, they're following in HPs footsteps, apparently.
I used to use them years ago and they were very good, but my websites were up and down like the proverbial for ages, so glad I moved away.
Echoes of Pipex
It's always the way. When young and hungry, the service is amazing. Then as each time they get bought out, the service gets worse until it is a shadow of its former self (I am talking about Pipex primarily but also tsoHost)
Currently I still have several websites with tso and also my primary email, but for the latter I'm strongly considering a migration to either Office365 or Google, simply for the fact that I can never totally rely on tso's mailservers.
To their credit, though, their ticket support is excellent and they do try very hard.
But as Paul Herber says, websites can be up and down like a tart's knickers sometimes.
Move on
People still use Tsohost? Move on to Stablepoint where you’ll find some of the original core team from Tsohost. Fast support, fast servers, just like it used to be!
Oh I'm pretty sure what's happening...
Got an email a couple of months back that they are migrating from the "Cloud Hosting" platform back to cPanel... Oh and as result of this complusory change, you'll be paying more and getting less.
Welcome to GoDaddy.
I was with 5quid host who were utterly fatanstic, then they got bought by tso, and the support was average, then they in turn got bought by GD and now its shit.
Re: Oh I'm pretty sure what's happening...
Ahhh - 5Quid host. The first decent hosting company you find after years of frog-kissing (still looking at you 123!) is a bit like your first proper girl/boy/nonbinary-friend. Whatever happened to those guys? I hope they are enjoying a well-earned retirement after selling up, even though I cursed them for doing so at the time.
But I'll throw in an upvote for Stablepoint, they've been pretty good so far.
Intriguing that people should say their support tries hard. I have found them nothing but dogshit awful for years.
Branding update required?
Changing from "tsoHosts" to "ts0Hosts" looks good to me:-)
I can't say I have any experience of TSO hosting, but the above looks warranted..