Lockdown-induced gadgetry rush sent Dixons Carphone's online sales skywards – and repaid £73m of furlough wages
(2021/06/30)
- Reference: 1625065240
- News link: https://www.theregister.co.uk/2021/06/30/dixons_carphone_full_year/
- Source link:
The boss of Dixons Carphone has delivered a bullish assessment of the UK retailer's performance in a year when online tech sales spiked and revenues from its ebbing mobile business continued to slide.
Publishing [1]results [PDF] for the year ended 1 May, Dixons reported that revenues across the group topped out at £10.344bn – up a smidgen (2 per cent) on the year before.
And when all the cash was added up, the retailer was able to report pre-tax profits of £33m – an improvement on the £140m loss from fiscal '20.
[2]
The retailer was also keen to point to the 103 per cent jump to £4.7bn in online sales which [3]helped its profit and loss accounts return to the black as people sat at home and hit the web to get their electronics fix during lockdown.
[4]
[5]
Dixons said it saw growth in every major product category with tech singled out as the "standout performer" as people adjusted to home working, home schooling, and keeping themselves entertained as best they could.
[6]33 'unsustainably loss-making' Dixons Travel outlets set to be shuttered affecting 400 staff
[7]What a difference 6 months makes: UK retailer Dixons Carphone returns to profitability on the back of high online sales
[8]Brit mobile network EE follows O2 by ending trading relations with retailer Dixons Carphone
[9]Downwardly mobile? Well, things aren't looking up for Dixons Carphone's phone biz
Unfortunately, for every "standout performer", there are some parts of the business that failed to shine.
Sales at its UK and Ireland mobile operation dived 55 per cent as [10]it continues to rejig its business , shutter its small standalone Carphone Warehouse UK stores, and [11]close its airport-based outlets with the loss of some 400 jobs .
In good news for taxpayers, the company said it had repaid £73m of furlough wages for staff in the UK and Ireland, and settled its £144m VAT deferral.
[12]
In a statement, chief exec Alex Baldock said the last year had seen the retailer "grow [its] online business and add it to our in-store strengths."
"We're now financially stronger too, allowing us to pay back over £200m to governments and to recommence our dividend." ®
Get our [13]Tech Resources
[1] https://www.dixonscarphone.com/sites/dixons-carphone-v2/files/results%20and%20presentation/dixons-carphone-full-year-results-2020-21.pdf
[2] https://pubads.g.doubleclick.net/gampad/jump?co=1&iu=/6978/reg_offprem/channel&sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&tile=2&c=2YNyVImUrq4Nks@76DHt2XQAAAI0&t=ct%3Dns%26unitnum%3D2%26raptor%3Dcondor%26pos%3Dtop%26test%3D0
[3] https://www.theregister.com/2020/12/16/dixons_carphone_returns_to_profitability/
[4] https://pubads.g.doubleclick.net/gampad/jump?co=1&iu=/6978/reg_offprem/channel&sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&tile=4&c=44YNyVImUrq4Nks@76DHt2XQAAAI0&t=ct%3Dns%26unitnum%3D4%26raptor%3Dfalcon%26pos%3Dmid%26test%3D0
[5] https://pubads.g.doubleclick.net/gampad/jump?co=1&iu=/6978/reg_offprem/channel&sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&tile=3&c=33YNyVImUrq4Nks@76DHt2XQAAAI0&t=ct%3Dns%26unitnum%3D3%26raptor%3Deagle%26pos%3Dmid%26test%3D0
[6] https://www.theregister.com/2021/04/28/dixons_travel_closure/
[7] https://www.theregister.com/2020/12/16/dixons_carphone_returns_to_profitability/
[8] https://www.theregister.com/2020/09/14/ee_ends_trading_agreement_dixons_carphone/
[9] https://www.theregister.com/2020/07/15/dixons_carphone_2019_20_results/
[10] https://www.theregister.com/2020/09/14/ee_ends_trading_agreement_dixons_carphone/
[11] https://www.theregister.com/2021/04/28/dixons_travel_closure/
[12] https://pubads.g.doubleclick.net/gampad/jump?co=1&iu=/6978/reg_offprem/channel&sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&tile=4&c=44YNyVImUrq4Nks@76DHt2XQAAAI0&t=ct%3Dns%26unitnum%3D4%26raptor%3Dfalcon%26pos%3Dmid%26test%3D0
[13] https://whitepapers.theregister.com/
Publishing [1]results [PDF] for the year ended 1 May, Dixons reported that revenues across the group topped out at £10.344bn – up a smidgen (2 per cent) on the year before.
And when all the cash was added up, the retailer was able to report pre-tax profits of £33m – an improvement on the £140m loss from fiscal '20.
[2]
The retailer was also keen to point to the 103 per cent jump to £4.7bn in online sales which [3]helped its profit and loss accounts return to the black as people sat at home and hit the web to get their electronics fix during lockdown.
[4]
[5]
Dixons said it saw growth in every major product category with tech singled out as the "standout performer" as people adjusted to home working, home schooling, and keeping themselves entertained as best they could.
[6]33 'unsustainably loss-making' Dixons Travel outlets set to be shuttered affecting 400 staff
[7]What a difference 6 months makes: UK retailer Dixons Carphone returns to profitability on the back of high online sales
[8]Brit mobile network EE follows O2 by ending trading relations with retailer Dixons Carphone
[9]Downwardly mobile? Well, things aren't looking up for Dixons Carphone's phone biz
Unfortunately, for every "standout performer", there are some parts of the business that failed to shine.
Sales at its UK and Ireland mobile operation dived 55 per cent as [10]it continues to rejig its business , shutter its small standalone Carphone Warehouse UK stores, and [11]close its airport-based outlets with the loss of some 400 jobs .
In good news for taxpayers, the company said it had repaid £73m of furlough wages for staff in the UK and Ireland, and settled its £144m VAT deferral.
[12]
In a statement, chief exec Alex Baldock said the last year had seen the retailer "grow [its] online business and add it to our in-store strengths."
"We're now financially stronger too, allowing us to pay back over £200m to governments and to recommence our dividend." ®
Get our [13]Tech Resources
[1] https://www.dixonscarphone.com/sites/dixons-carphone-v2/files/results%20and%20presentation/dixons-carphone-full-year-results-2020-21.pdf
[2] https://pubads.g.doubleclick.net/gampad/jump?co=1&iu=/6978/reg_offprem/channel&sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&tile=2&c=2YNyVImUrq4Nks@76DHt2XQAAAI0&t=ct%3Dns%26unitnum%3D2%26raptor%3Dcondor%26pos%3Dtop%26test%3D0
[3] https://www.theregister.com/2020/12/16/dixons_carphone_returns_to_profitability/
[4] https://pubads.g.doubleclick.net/gampad/jump?co=1&iu=/6978/reg_offprem/channel&sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&tile=4&c=44YNyVImUrq4Nks@76DHt2XQAAAI0&t=ct%3Dns%26unitnum%3D4%26raptor%3Dfalcon%26pos%3Dmid%26test%3D0
[5] https://pubads.g.doubleclick.net/gampad/jump?co=1&iu=/6978/reg_offprem/channel&sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&tile=3&c=33YNyVImUrq4Nks@76DHt2XQAAAI0&t=ct%3Dns%26unitnum%3D3%26raptor%3Deagle%26pos%3Dmid%26test%3D0
[6] https://www.theregister.com/2021/04/28/dixons_travel_closure/
[7] https://www.theregister.com/2020/12/16/dixons_carphone_returns_to_profitability/
[8] https://www.theregister.com/2020/09/14/ee_ends_trading_agreement_dixons_carphone/
[9] https://www.theregister.com/2020/07/15/dixons_carphone_2019_20_results/
[10] https://www.theregister.com/2020/09/14/ee_ends_trading_agreement_dixons_carphone/
[11] https://www.theregister.com/2021/04/28/dixons_travel_closure/
[12] https://pubads.g.doubleclick.net/gampad/jump?co=1&iu=/6978/reg_offprem/channel&sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&tile=4&c=44YNyVImUrq4Nks@76DHt2XQAAAI0&t=ct%3Dns%26unitnum%3D4%26raptor%3Dfalcon%26pos%3Dmid%26test%3D0
[13] https://whitepapers.theregister.com/
they could put some of that money in customer service
The Mighty Spang
during lockdown i ordered something online. went through paypal, then back through the cretins website, which failed the order.
paypal still had it reserved on my account
no other choice but to phone
hour on hold
didnt get through, paid more to buy it from amazon.
never ever ever ever going to use them again, no matter what the deal. If you cant even get through to spend money with them (or you know have a chatbot or email enquiry), aftersales must be abysmal
shutter its small standalone Carphone Warehouse UK
What's wrong with the word "shut"?