India tweaks telecoms laws to make itself an even more attractive offshoring destination
- Reference: 1624517889
- News link: https://www.theregister.co.uk/2021/06/24/india_osp_liberalisation/
- Source link:
The core of the changes is permitting what India calls “other service providers” (OSPs) — a term that describes any business conducted remotely by voice — to use networked resources, while removing plenty of red tape.
Previous arrangements meant such companies found it hard to work as part of a global operation, as they were forced to use telecoms infrastructure within India, to provide detailed technical schemas explaining how they routed calls as part of an onerous registration process, and could not share data with offshore entities.
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OSPs with Indian operations were also prohibited from linking their voice and data networks to each other.
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OSPs were also required to lodge a deposit with India’s government as they commenced operations.
[4]Indian government says 5G doesn’t cause COVID-19. Also points out India has no 5G networks
[5]Indian government to Twitter: Stop offshoring and outsourcing – or risk losing legal protections
[6]Rackspace CEO: Offshoring, real estate closures and other cost cutting measures. Did NASDAQ cheer? Well? Nope
[7]Infosys follows flag-waving US hiring spree with quieter Canadian and Mexican hiring spree
The new regime allows OSPs to avail themselves of cloud-hosted services, meaning that a multinational company can now include an Indian presence in its operations without having to segregate data or networks. Should a company choose to engage two Indian OSPs to serve a common clientele, that’s also now possible.
Cloudy PABXs located anywhere on the planet are also permissible. So is collaboration among OSPs, or between OSPs and other service providers.
Aside from making it easier for OSPs to collaborate with similar organisations offshore and at home, the changes allow Indian OSP staffers to work from anywhere, and to access data and make calls over the public internet in the course of their work.
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India’s IT services lobby NASSCOM has [9]hailed [PDF] the changes as a significant reform that “will add to India’s attractiveness in terms of ease of doing business.
“Access to hybrid working will give our industry an epic boost and significantly expand access to talent, increase job creation and catapult Indian IT BPM to the next level of growth and innovation in the country.”
India’s Minister for Communications, Ravi Shankar Prasad, predicted the changes could see revenue won by India’s business process outsourcing sector grow by more than a third by the year 2025. ®
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[4] https://www.theregister.com/2021/05/11/india_5g_covid_19/
[5] https://www.theregister.com/2021/06/07/india_vs_twitter/
[6] https://www.theregister.com/2021/05/12/rackspace_q1_revenue_up_losses/
[7] https://www.theregister.com/2021/01/15/infosys_q3_21/
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[9] https://nasscom.in/sites/default/files/media_pdf/NASSCOM_Statement_%20Clarification_on_New_OSP_Guidelines_23062021.pdf
[10] https://whitepapers.theregister.com/
Re: Offshoring destination…
I suspect the scammers don't exactly care about following either the current or previous rules, since, y'know, they're not following the (unchanged) laws that prohibit wire fraud.
This change is about allowing multinational companies to not run a totally separate PBX with reduced functionality for their users in India; the previous law was an own-goal that the Union government has finally fixed.
Re: Offshoring destination…
I had a call yesterday from my ISP who seems to have moved to India.
"Hello"
"This is internet service provider"
"No it isn't"
"Yes sir, I calling from internet service provider"
"No you really aren't"
"You are matherchod!"
We just can’t compete
With living costs in India a fraction of what they are in the UK it’s unbelievably hard to compete with their low wages.
The quality of work performed in India is also increasing. Typically the “talent” finds its way to jurisdictions that pay far more than domestic India salaries but it won’t be long before someone realises and pays above average to keep the smarts in India while still delivering complex solutions.
“other service providers” (OSPs) — a term that describes any business conducted remotely by voice — to use networked resources
Professional Obfuscate Outbound-calling Pests Services (POOPS)
Offshoring destination…
Of other people’s money via telephone scams.
With so many scammers calling from India, I no longer deal with callers who have a sub continent accent.
Harsh? Probably.
India may one day become a pariah state.