Indian Finance Minister throws Infosys under the bus as new e-tax portal fails on first day
(2021/06/09)
- Reference: 1623214693
- News link: https://www.theregister.co.uk/2021/06/09/indian_tax_portal_fail/
- Source link:
India’s new tax e-filing portal went live Monday night, and was down less than 24 hours later, leading union Finance Minister Nirmala Sitharaman to jump onto Twitter with some pointed questions for the site's developer, Indian services giant Infosys.
Infosys won a contract to build the tax portal in 2019. The new tech was promised to reduce the wait for refunds from 63 days to one day, and to improve the user experience.
After the new portal went live, Sitharaman sent a celebratory tweet. But after many would-be users reported difficulty accessing the site, she was inspired to throw some blame at Infosys and its co-founder, Nandan Nilekani.
The much awaited e-filing portal 2.0 was launched last night 20:45hrs.
I see in my TL grievances and glitches.
Hope [1]@Infosys & [2]@NandanNilekani will not let down our taxpayers in the quality of service being provided.
Ease in compliance for the taxpayer should be our priority. [3]https://t.co/iRtyKaURLc — Nirmala Sitharaman (@nsitharaman) [4]June 8, 2021
Nilekani managed to take it on the chin, responding that day one indeed had technical glitches Infosys was working to resolve.
The new e-filing portal will ease the filing process and enhance end user experience. [5]@nsitharaman ji, we have observed some technical issues on day one, and are working to resolve them. [6]@Infosys regrets these initial glitches and expects the system to stabilise during the week. [7]https://t.co/LocRBPCzpP — Nandan Nilekani (@NandanNilekani) [8]June 8, 2021
Income Tax India isn’t the first government service to have its debut bungled and certainly won’t be the last. The US Healthcare.gov website [9]famously suffered software and capacity issues when it debuted in 2013 to register people for coverage under the Affordable Care Act.
The UK NHS has also seen its share of troubles. Last month it was discovered that the vaccine-booking website [10]exposed individual vaccine status without authentication.
[11]India rolls out AI and e-government to increase taxpayer numbers beyond current miserable 15 million
[12]Infosys senior staff fingered for insider trading by Indian regulators
[13]Infosys says staff are leaving it again – a sign COVID crunch is receding
As for Infosys, the company has been down this road before and survived the journey. A 2015 contract to build and maintain India’s GST system endured technical glitches, some of which went unresolved for almost two years. Infosys Chief Operating Officer U.B. Pravin Rao told in-country news outlet [14]BusinessLine the problems were mostly due to backend network management.
Infosys has gone from strength to strength since.
[15]
The tax portal remains inaccessible at the time of writing, as the outage nears 24 hours. ®
Get our [16]Tech Resources
[1] https://twitter.com/Infosys?ref_src=twsrc%5Etfw
[2] https://twitter.com/NandanNilekani?ref_src=twsrc%5Etfw
[3] https://t.co/iRtyKaURLc
[4] https://twitter.com/nsitharaman/status/1402147151606476801?ref_src=twsrc%5Etfw
[5] https://twitter.com/nsitharaman?ref_src=twsrc%5Etfw
[6] https://twitter.com/Infosys?ref_src=twsrc%5Etfw
[7] https://t.co/LocRBPCzpP
[8] https://twitter.com/NandanNilekani/status/1402282445618094085?ref_src=twsrc%5Etfw
[9] https://www.theregister.com/2013/10/08/obamacare_site_fix_promised/
[10] https://www.theregister.com/2021/05/06/coronavirus_vaccine_nhs_england_data_leak/
[11] https://www.theregister.com/2020/08/14/india_honoring_the_honest_tax_scheme/
[12] https://www.theregister.com/2021/06/02/infosys_insider_trading/
[13] https://www.theregister.com/2021/04/15/infosys_fy_2021/
[14] https://www.thehindubusinessline.com/info-tech/issues-involved-in-managing-backend-of-gstn-sorted-out-infosys-pravin-rao/article32449456.ece
[15] https://pubads.g.doubleclick.net/gampad/jump?co=1&iu=/6978/reg_offprem/saas&sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&tile=2&c=2YMCRRDpJpT44MRbPx8jW5QAAAEU&t=ct%3Dns%26unitnum%3D2%26raptor%3Dcondor%26pos%3Dtop%26test%3D0
[16] https://whitepapers.theregister.com/
Infosys won a contract to build the tax portal in 2019. The new tech was promised to reduce the wait for refunds from 63 days to one day, and to improve the user experience.
After the new portal went live, Sitharaman sent a celebratory tweet. But after many would-be users reported difficulty accessing the site, she was inspired to throw some blame at Infosys and its co-founder, Nandan Nilekani.
The much awaited e-filing portal 2.0 was launched last night 20:45hrs.
I see in my TL grievances and glitches.
Hope [1]@Infosys & [2]@NandanNilekani will not let down our taxpayers in the quality of service being provided.
Ease in compliance for the taxpayer should be our priority. [3]https://t.co/iRtyKaURLc — Nirmala Sitharaman (@nsitharaman) [4]June 8, 2021
Nilekani managed to take it on the chin, responding that day one indeed had technical glitches Infosys was working to resolve.
The new e-filing portal will ease the filing process and enhance end user experience. [5]@nsitharaman ji, we have observed some technical issues on day one, and are working to resolve them. [6]@Infosys regrets these initial glitches and expects the system to stabilise during the week. [7]https://t.co/LocRBPCzpP — Nandan Nilekani (@NandanNilekani) [8]June 8, 2021
Income Tax India isn’t the first government service to have its debut bungled and certainly won’t be the last. The US Healthcare.gov website [9]famously suffered software and capacity issues when it debuted in 2013 to register people for coverage under the Affordable Care Act.
The UK NHS has also seen its share of troubles. Last month it was discovered that the vaccine-booking website [10]exposed individual vaccine status without authentication.
[11]India rolls out AI and e-government to increase taxpayer numbers beyond current miserable 15 million
[12]Infosys senior staff fingered for insider trading by Indian regulators
[13]Infosys says staff are leaving it again – a sign COVID crunch is receding
As for Infosys, the company has been down this road before and survived the journey. A 2015 contract to build and maintain India’s GST system endured technical glitches, some of which went unresolved for almost two years. Infosys Chief Operating Officer U.B. Pravin Rao told in-country news outlet [14]BusinessLine the problems were mostly due to backend network management.
Infosys has gone from strength to strength since.
[15]
The tax portal remains inaccessible at the time of writing, as the outage nears 24 hours. ®
Get our [16]Tech Resources
[1] https://twitter.com/Infosys?ref_src=twsrc%5Etfw
[2] https://twitter.com/NandanNilekani?ref_src=twsrc%5Etfw
[3] https://t.co/iRtyKaURLc
[4] https://twitter.com/nsitharaman/status/1402147151606476801?ref_src=twsrc%5Etfw
[5] https://twitter.com/nsitharaman?ref_src=twsrc%5Etfw
[6] https://twitter.com/Infosys?ref_src=twsrc%5Etfw
[7] https://t.co/LocRBPCzpP
[8] https://twitter.com/NandanNilekani/status/1402282445618094085?ref_src=twsrc%5Etfw
[9] https://www.theregister.com/2013/10/08/obamacare_site_fix_promised/
[10] https://www.theregister.com/2021/05/06/coronavirus_vaccine_nhs_england_data_leak/
[11] https://www.theregister.com/2020/08/14/india_honoring_the_honest_tax_scheme/
[12] https://www.theregister.com/2021/06/02/infosys_insider_trading/
[13] https://www.theregister.com/2021/04/15/infosys_fy_2021/
[14] https://www.thehindubusinessline.com/info-tech/issues-involved-in-managing-backend-of-gstn-sorted-out-infosys-pravin-rao/article32449456.ece
[15] https://pubads.g.doubleclick.net/gampad/jump?co=1&iu=/6978/reg_offprem/saas&sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&tile=2&c=2YMCRRDpJpT44MRbPx8jW5QAAAEU&t=ct%3Dns%26unitnum%3D2%26raptor%3Dcondor%26pos%3Dtop%26test%3D0
[16] https://whitepapers.theregister.com/
But...
Anonymous Coward
Aren't those Indian Outsourcers/IT mega shops supposed to be the proverbial 'bees knees' when it comes to software development? /s /s /s
Don't they shout from the highest rooftop about their 5 9's level processes and procedures?
It is all a load of bovine farts?
Oh wait... They must have employed a load of us from the west on the project. That's it... Blame the great unwashed
Yes, I'm a bit peed off. The Indian that I had last night is still causing me trouble. Sorry... gotta run.
Re: But...
Anonymous Coward
I went out for an English last night. It was incredibly bland.
Re: But...
chivo243
The food or the person?
Quelle surprise
Red Ted
A multinational IT company bungling a big government IT contract? Colour me surprised!
Let me guess, they’ll get paid more money to fix it?
That's weird
Potemkine!
Because generally, the only governmental portal that is working perfectly fine is the tax one, when other providing services are often less efficient.... A matter of priority I guess
Re: That's weird
Mike Lewis
Yes but this one is supposed to reduce the wait for tax refunds.
When you don’t know it’s always a network issue
“ A 2015 contract to build and maintain India’s GST system endured technical glitches, some of which went unresolved for almost two years. Infosys Chief Operating Officer U.B. Pravin Rao told in-country news outlet BusinessLine the problems were mostly due to backend network management.”