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If you don't have anything nice to say, don't say anything at all: El Reg takes Twitter's anti-mean algorithm for a spin

(2021/05/07)


In an attempt to make Twitter feel less like a small-town [1]Wetherspoons at closing time, the company will start [2]asking users to reconsider sending tweets its algorithms perceive to be mean.

The next time you craft an acerbic reply to a stranger, the Twitter iOS and Android apps will ask: "Want to review this before tweeting?"

Tweets are run through an algorithm designed to filter out "insults, strong language, or hateful remarks" with would-be broadcasters of hateful remarks prompted to edit or delete their post before sending it. Users can also opt to ignore Twitter's intervention and send the tweet in its original form.

[3]

[4]

[5]

According to Twitter, the feature has been in testing since last year, and has produced some measurable results. The company claimed that 34 per cent of those issued a warning opted to review or delete their reply. It also said that, once prompted, users sent 11 per cent fewer mean tweets going forwards.

Obviously, we're not going to take Twitter's word for it. And so, one fateful Thursday afternoon, your humble hack [6]sent a call-out to his nearly 8,000 Twitter followers asking for volunteers willing to receive a verbal tongue lashing.

"Hey! I need to tweet mean things to people for an article I'm working on," I wrote. "If you don't mind me writing something slightly cruel to you, reply to this tweet."

[7]

Nearly 50 brave souls volunteered within the first hour. And thus commenced an amusing, albeit potentially career-limiting, experiment in stress-testing Twitter's content moderation algorithms.

All's fair in love and tweet-fare

Of course, it figures that the first people to reply were those I'd either worked for, worked with, or simply respect on a professional and personal level.

Kevin Raposo, editor of gadget site KnowTechie, stuck his head above the parapet, only to be informed that he "looks like Vanilla Ice, if Vanilla Ice had the Benjamin Button disease." I told journo Alex Wilhelm his writing was akin to taking Valium.

And then it was the turn of Boris Veldhuijzen Van Zanten, my former boss at Dutch tech blog The Next Web.

"You're such a massive dipshit, you should rename your company The Next Pleb," I said.

[8]

It was a strong start. Twitter said nothing, although I quickly realised that was my fault. I'd been using the web view, rather than the iOS app.

The experiment continued. I took out my phone and searched for my next victim. Eric McMahon, a hirsute church pastor from Philadelphia, was told his beard resembled something found in a discarded grumble mag from the 1970s. He did not reply.

I asked if redheaded games journo Liz Finnegan was embalmed, or just really pale. I instructed Drew Olanoff, another writer, to perform an obscene act with a mallard. I described PR people as "sociopaths" and "pointless".

The app said naught. Could it be that my insults were so esoteric and contrived, they simply sailed past Twitter’s content filters? Or could it be that I'm just so bad at internet smack talk, it simply deemed my insults as unworthy of intervention? Truthfully, dear reader, I have no idea.

But as someone who has been on Twitter for a long time, I can't fault the intention behind the move. It's a horrible, toxic, draining place. Social media in general has a tendency to make strangers feel remote and abstract. They aren't people, but rather pixels on a screen, and thus it's easier to tweet things you wouldn't dare say to their faces.

Of course, policing a site with hundreds of millions of users is a task of herculean proportions, and an algorithm can only go so far. The only cure is deleting the damn app from your phone.

The real world isn't perfect, certainly, but it's a bit nicer. ®

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[1] https://www.theregister.com/2018/04/16/wetherspoons_closes_social_media_accounts/

[2] https://blog.twitter.com/en_us/topics/product/2021/tweeting-with-consideration.html

[3] https://pubads.g.doubleclick.net/gampad/jump?co=1&iu=/6978/reg_software/applications&sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&tile=2&c=2YJVkG16t02GLULS0dgBLhwAAAIU&t=ct%3Dns%26unitnum%3D2%26raptor%3Dcondor%26pos%3Dtop%26test%3D0

[4] https://pubads.g.doubleclick.net/gampad/jump?co=1&iu=/6978/reg_software/applications&sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&tile=4&c=44YJVkG16t02GLULS0dgBLhwAAAIU&t=ct%3Dns%26unitnum%3D4%26raptor%3Dfalcon%26pos%3Dmid%26test%3D0

[5] https://pubads.g.doubleclick.net/gampad/jump?co=1&iu=/6978/reg_software/applications&sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&tile=3&c=33YJVkG16t02GLULS0dgBLhwAAAIU&t=ct%3Dns%26unitnum%3D3%26raptor%3Deagle%26pos%3Dmid%26test%3D0

[6] https://twitter.com/matthewhughes/status/1390289417936543747

[7] https://pubads.g.doubleclick.net/gampad/jump?co=1&iu=/6978/reg_software/applications&sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&tile=4&c=44YJVkG16t02GLULS0dgBLhwAAAIU&t=ct%3Dns%26unitnum%3D4%26raptor%3Dfalcon%26pos%3Dmid%26test%3D0

[8] https://pubads.g.doubleclick.net/gampad/jump?co=1&iu=/6978/reg_software/applications&sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&tile=3&c=33YJVkG16t02GLULS0dgBLhwAAAIU&t=ct%3Dns%26unitnum%3D3%26raptor%3Deagle%26pos%3Dmid%26test%3D0

[9] https://whitepapers.theregister.com/

Twitter is for Twits

The Man Who Fell To Earth

Try that one.

Re: Twitter is for Twits

2+2=5

Only block heads trust in blockchain!

[Icon: roasted!]

Disgusted Of Tunbridge Wells

I think the filter is probably more to encourage people not to call their enemies twats rather than to ask them to tone it down when they ask allege that their foes bathroom is carpeted.

It would take quite an AI to work out that "I bet you hoover your bathroom" is meant as an insult.

BackToTheFuture

I just knew that bathroom-cam was a mistake.

Andy Non

You definitely need to lose a few pounds. ;-)

Old-fashioned gentleman-like insults will still be fine

Drew Scriver

In the olden days (and even in today's British Parliament sessions) insults were (are) often masquerading as polite statements.

"I would seem that the gentleman from Bath has not yet had sufficient time to fully study the entirety of the documents."

Translation: "The guy from Bath just isn't smart enough to comprehend a simple statement."

Don't count on AI to filter such insults any time soon.

On the bright side, maybe society will swap the often crass and uncouth insults for polite put-downs.

Are you sure you want to talk about Scunthorpe?

boblongii

Always a good test of any "clever" filter.

Re: Are you sure you want to talk about Scunthorpe?

don't you hate it when you lose your account

Sunny Scuni. The holiday destinations to top them all ;)

Lazlo Woodbine

It can be hard work at times, but I find my sanity is impacted less if I just ignore the idiots on Twitter, just don't engage with any account that has more than 4 numbers in the @

So Twitter doesn't filter the truth?

Pete 2

> I described PR people as "sociopaths" and "pointless".

> The app said naught.

I don't think that word means what you think it means

grampafilbble

Twitter said it will ask you to reconsider "mean" tweets. Their definition of "mean" is apparently different that yours.

I think that twitter's definition of mean is "any political statement that we disagree with".

You should try tweeting something pro Trump, or anti-covid vaccination, or that "biological men should not compete in women's sports".

I suspect that you just haven't said anything then consider politically mean or harmful.

Of course if you do tweet something like that, be prepared to be cancelled.

Re: I don't think that word means what you think it means

Sgt_Oddball

Really? With the amount of anti-vax BS, senior politicians saying things that should result in resignations and tweets that get reported I really wonder about that.

I mean, just look at Laurence Fox (Pox? Sox? Whatever his surname was). It's pretty much a rolling chain of insults with people that don't agree with him and yet he's still on twitter.

Or is that the tame things they let onto the platform?

I'm starting to wonder if infact these companies should be forced to moderate the dialogue (not unlike El Reg - Bring back the Moderatorix!).

On second thoughts, maybe there should be a number of key commenters able to name and shame terrible comments? Force real world consequences for online misbehaviour?

Gimp icon because you know there'd be some that enjoy it.

Your mother .....

cookieMonster

Your Mother was A Hamster

and your Father Smelled of elder berries

Re: Your mother .....

[VtS]Alf

Go away! Before I shall taunt you a second time! *prepares a cow in a trebuchet*

Re: Your mother .....

Roger Kynaston

But did you fart in his general direction?

--> Friday

Re: Your mother .....

Sgt_Oddball

I wonder how well it will cope with grammatical errors in the insult?

Romanes eunt domus

For instance...

Twitter: Where twits twaddle.

Horst U Rodeinon

I don't have a twitter account so I can't test it.

Re: Twitter: Where twits twaddle.

stiine

I do, but I only use it to point out errors, mistkaes, and inconsistencies of 'experts' in the tech field. I've probably made less than 20...

Re: Twitter: Where twits twaddle.

[VtS]Alf

You only spotted 20 errors/inconsistencies in the tech field? On Twitter?

elregidente

> Social media in general has a tendency to make strangers feel remote and abstract. They aren't people, but rather pixels on a screen, and thus it's easier to tweet things you wouldn't dare say to their faces.

There are I think three core factors involved.

1. In the physical presence of other people, we moderate our reactions, with the extent of the moderation being in relation to how well we know the people in our company; the more they are strangers, the more we moderate our reaction. We expect our friends, those who are close to us, to sympathize with our pain and so allow ourselves a greater expression of our feeling; but with strangers we know they will have little sympathy with us, and we look to moderate our reaction so it is fitting in their eyes.

2. The man who lives alone feels emotion more strongly than anyone else; but there is a lack of appropriateness. Such a man might feel the greatest sympathy or sorrow or rage, but if he lived his life in the company of others, with friends, being social, he would have far more perspective and hardly care or notice things which being alone would dominate his mind.

3. As our dear El Reggo opines, the physical absence of the target of our response removes (rather like #1) moderations which we would otherwise would impose upon our own behaviour, in part from consideration of how the other person will judge our reactions. We do not wish to look disproportionate, even in the eyes of the person with whom we have taken up an objection.

We see then that the environment of posting upon on-line forums is actually the worst possible combination of all three factors. It is where we as humans are least able to moderate our conduct.

New and unused Twitter account blocked for violation of rules - Twitter fishing for phone numbers?

elregidente

I recently made a Twitter account, for business (I do not myself keep social media accounts).

I made the account but I've yet to use it, so it's been created but it's done nothing; no posts, no following, not been followed, nothing.

I logged in occasionally to perform configuration work.

Now and then when looking in I'm asked to complete a Google captcha - well, okay, shrug.

Then a day or two ago, I was informed my actions has violated Twitters Rules (capital R) and my account had been locked, and I would need to pass a captcha *and provide my phone number*. I did not provide a phone number when making the account, and phone numbers are gold for data collation, which is central to the business model for Twitter, Facebook and the like.

It has led me to speculate that Twitter is using security as a ruse to obtain phone numbers for data collation and so monetization.

There is a certain impertinence in allowing oneself to be burned for an opinion.
-- Anatole France