New t-shirt slogan: 'My job was outsourced to an Indian company that moved it to Vietnam'
- Reference: 1607921889
- News link: https://www.theregister.co.uk/2020/12/14/new_tshirt_slogan_my_job/
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The company plans to create a “delivery centre” in Vietnam’s capital city Hanoi and aims to deliver services across banking and financial services, healthcare, infrastructure, engineering, and cybersecurity.
HCL’s October 2020 results announcement
[1]PDF
revealed the company had 153,085 people on staff and was adding people at a rate of 3,000 a quarter. Those results also reveal attrition of 12.2 percent, a rate well below the 16.9 percent recorded in the same period of pre-pandemic 2019.India slashes red tape to make life much easier for outsourcers and outsourcing [2]READ MORE
Hiring 3,000 over three years in Vietnam therefore doesn’t represent massive acceleration but does look like a bet on a largely-untapped source of talent.
United Nations data suggests Vietnam exported just $646m of professional and technical services in 2019, so HCL is making a bet on a nation that hasn’t made a big dent in the global IT services market. The Indian company seems to understand the challenge that lies before it, as its announcement of its Vietnam plan outlines its intention to hire graduates and provide online training to others as HCL seeks to create the workforce it needs.
HCL is not a pioneer in Vietnam: Intel has run a test and assembly site there for a decade and the nation is home to plenty of outsourced electronics manufacturing. However, none of HCL’s similarly-sized Indian rivals – Infosys, TCS and Wipro – have a presence in Vietnam. And the big consultancy firms mostly offer outposts focussed on finance. For the time being, therefore, HCL has Vietnam to itself, at least among its Indian peers. ®
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[1] https://www.hcltech.com/sites/default/files/hcl_tech_q2_2021_investor_release.pdf
[2] https://www.theregister.com/2020/11/09/india_revises_osp_guidelines/
[3] https://whitepapers.theregister.com/
Be careful Vietnam
I've seen the result of an Indian outsourcing company doing this with another east Asian country. Dealing with the people from that other country was infinitely better than dealing with their Indian counterparts as their English was much better (i.e. understandable), and they actually had integrity, common sense, and the ability to fess up on mistakes. Of course that just wouldn't do, so the Indians just shafted them and shifted the blame for all their cockups and ineptness to these staff from the other country and got them dumped. It was really ugly and just exemplified exactly what you're dealing with with these Indian outsourcing companies.
I hope some of these countries start to set up their own outsourcing companies and provide some competition with India because IT would benefit hugely from that. I'm not a huge advocate of outsourcing to be honest, but it would be beneficial to have some choice besides India.
Re: Be careful Vietnam
In my experience, the level of honesty, integrity and common sense is more a matter of company culture than country of origin. I've worked with outsourced resources that ranged from absolute dishonest and self-serving to ones that really cared about their customers. All from India.
Re: Be careful Vietnam
Yes you're probably right. Certainly within a number of outsourcing companies I've dealt with from India there are some excellent individuals, and in most cases dealing with any of the individuals on a personal non-work basis is fine. But as you say there seems to be a negative company culture in some cases where everything is politicised and no one is able to behave in an honest or transparent way, which makes it very hard work to deal with them. You can sense in some of the individuals that it is against their nature to behave that way but they have no choice. Maybe it's just certain account managers that create this atmosphere, or even our own companies way of dealing with them, I don't know.
IT services companies: there aren't people we can exploit worldwide.
Those pesky indians
Those pesky indian call centre staff have obviously started to unionise and ask for enough money to feed themselves how dare they! Best see if we can exploit someone else!