Angry 123-Reg customers in the UK wake up to another day where hosted mail doesn't get through to users on Microsoft email accounts
- Reference: 1599560205
- News link: https://www.theregister.co.uk/2020/09/08/123_reg_punters_have_a/
- Source link:
For its part, 123-Reg has confirmed “delays in delivering emails to Hotmail/Outlook/Live email addresses,” but provided no ETA for a fix. According to the issue ticket on its [1]status page , filed on Saturday, September 5, the firm claimed to have identified the root cause - which it has yet to explain - and said it was "working with Microsoft" to resolve it. The issue is not believed to affect the delivery of emails being sent by customers on 123-Reg's Microsoft 365 "platform".
Several users have claimed the mail-forwarding issues actually began on Friday morning.
Predictably, punters are irate, with many complaining the outage is causing lost business and reputational damage.
Day ***SIX*** and email is STILL out. What are you doing about this? When will it be fixed? What about lost business and health critical emails? This is NOT good enough. We need updates, a fix and compensation. [2]#123Outage — MK14 Man (@mk14man) [3]September 8, 2020
We have swapped to [4]@gsuite from 123reg mail due to ongoing issues with mail not being sent to outlook/hotmail accounts and losing business or getting angry emails from customers who think we are ignoring them [5]#SupportSmallBiz — j and r (@jrpersonalised) [6]September 7, 2020
[7]@123reg Can I get some clarity on the issue between our emails and Microsoft Outlook? Apparently its regarding the reputation list. Sent a support ticket but ive not had anything back. Not very helpful at all and its causing major problems with clients. — Daniel Hogg (@HoggDan) [8]September 6, 2020
[9]@123regHelp [10]@123reg I have been without email forwarding through our domain since Friday morning due to a glitch in your servers, can you please tell me when this will be resolved as I am loosing potential business by the minute now?? Also are the emails sent lost forever?? — rswsound.co.uk (@RSWSound) [11]September 5, 2020
123 Reg is owned by the Host Europe Group, which is in turn owned by web hosting behemoth GoDaddy after a 2017 acquisition. This episode isn’t the first to befall the company’s email service, which had a [12]major outage last year .
Someone must be bricking it: UK govt website for first-time home buyers snapped up for £40,000 after left to expire [13]READ MORE
The Register has contacted Microsoft and 123-Reg for comment on what caused the outage, why, and when punters can expect normal service to resume. Nearly 24 hours ago, at 11:42am UK time yesterday, 123-Reg said that it was "confident that this service should return to normal soon". Soon, it seems, is a pretty long time. ®
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[1] https://www.123-status.co.uk/
[2] https://twitter.com/hashtag/123Outage?src=hash&ref_src=twsrc%5Etfw
[3] https://twitter.com/mk14man/status/1303231717071708161?ref_src=twsrc%5Etfw
[4] https://twitter.com/gsuite?ref_src=twsrc%5Etfw
[5] https://twitter.com/hashtag/SupportSmallBiz?src=hash&ref_src=twsrc%5Etfw
[6] https://twitter.com/jrpersonalised/status/1302910260223586305?ref_src=twsrc%5Etfw
[7] https://twitter.com/123reg?ref_src=twsrc%5Etfw
[8] https://twitter.com/HoggDan/status/1302729838487392256?ref_src=twsrc%5Etfw
[9] https://twitter.com/123regHelp?ref_src=twsrc%5Etfw
[10] https://twitter.com/123reg?ref_src=twsrc%5Etfw
[11] https://twitter.com/RSWSound/status/1302362596675334144?ref_src=twsrc%5Etfw
[12] https://www.theregister.com/2019/10/16/123reg_email_outage/
[13] https://www.theregister.com/2020/06/30/homes_england_domain/
[14] https://whitepapers.theregister.com/
My 123Reg hosted seems fine
But I use Thunderbird and my own domain.
I did not realise ...
that anyone still used 123reg. I left them [domain tag holder] over a decade after yet another cock up.
Recommendations please
I'm still with 123-reg for a personal domain that I don't really use at the moment - in fact, I just renewed it as it expired this month. I was planning to move it off 123-reg aster t he renewal went through, but my plan was to move it to GoDaddy, which apparently is the same company as 123-reg now.
Any recommendations? Don't need any hosting or email, just domain registration and DNS services.
Re: Recommendations please
1&1 (now IONOS)
The issue is that 123Reg is failing Outlook’s reputation check, by the way. So Outlook is rejecting the mail in its spam filter.
Sounds like one of their customers has been spamming people.
Had this with 1and1 too much spam from their mail servers and ms will block the ip addresses.
Until they decide to release them all you can do is plead for the block to be remove.
Also had it when a marketing department sent a 4mb email to every customer (this was about 12 years ago so far bigger impact than now)
?
Works with Thunderbird
They still exist?
Surprising considering how many times they've been in the news over the last few years for completely failing to provide any kind of service.
Re: They still exist?
Outlook 360 any better?
Outages seem to be an ever increasing issue with the big fat organisations.
It definitely did start on Friday, not Saturday, a full day before they acknowledged it