Teen charged after allegedly taking food delivery biz for a ride: $10k of 'fraudulent refunds for stuff not delivered'
- Reference: 1598509566
- News link: https://www.theregister.co.uk/2020/08/27/foodpanda_singapore_fraud_charge/
- Source link:
Foodpanda delivers freshly-cooked food, groceries and even booze. The Register ran a hungry eye over some of the fare on offer and had no trouble finding $100 bottles of wine and the ability to put together a lengthy shopping list of household items.
However it appears that the kid didn’t go for one or two big scores, but instead kept the caper going for up to eight months before Foodpanda [1]reported him to the cops on August 21.
Singapore’s finest were able to identify the youth and arrest him three days later.
The short amount of time between raising the alarm and the collaring got The Register thinking that perhaps Foodpanda should have been able to spot the alleged pattern of refunds before it stretched into an eighth month and reached five figures. The company had not responded to The Register ’s request for an explanation of that matter at the time of writing.
May we suggest it order some business intelligence software? ®
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[1] https://www.police.gov.sg/Media-Room/News/20200824_teen_arr_for_allegedly_cheating_an_online_delivery_servc_of_more_than_14000_j
[2] https://whitepapers.theregister.com/
Re: Software?
A delivery service that uses drones in the office?
WTF?
Foodpanda didn't notice refunds to a customer of SG$14,000(US$10,200) over eight months+ for what appears to have been for derelict service? I'm thinking perhaps Foodpanda didn't notice that for all that time because their service is normally not very good. Otherwise I can't imagine a company not noticing that happening for eight months!
Re: WTF?
Makes you wonder how many people after reading this article might try something similar but on a smaller scale.....?
Seriously though how much is it paying in refunds every week not to notice this.
I'll wager
Foodpanda makes a decent coin, and has many, many refund requests that total in the 100,000 quatloos if not more, and this is only a drop in the ocean.
May we suggest it order some business intelligence software
Only if it can afford intelligent managers capable of understanding and using the software. It never ceases to amaze me how confused high paid executive officers are confused with things like stock control. Most of them would be delighted with their cut of sales to the lad and would not be happy to lose it.
A basic SQL query would be a decent start
No need for business intelligence software, run a report each week that outputs all customers with a refund amount or number of refunds exceeds a given boundary in a recent timescale. Review it manually, the report should not be that long, even with a large number of customers.
A question is, do they have evidence that all these delivery were in fact not delivered? Maybe their service is just awful...
Software?
Methinks business intelligence wetware should probably be first on the agenda.