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UK government marks 'at least' £115m for new Brexit systems against backdrop of chequered IT project history in customs and border control

(2020/07/13)


The UK government says it has earmarked £115m in spending for new IT systems to help with the management of customs arrangements and border data after the Brexit transition period comes to a close at year end.

Some £100m will be used to develop “HMRC systems to reduce the burden on traders, alongside additional investment in technology to ensure that new controls can be fully implemented”. A further £15m will be used “to build new data infrastructure to enhance border management and flow helping us on our way to the world’s most effective border by 2025”*.

Both are part of [1]a wider £705m spending package , with the government also claiming it will invest heavily in infrastructure and jobs, as well as tech.

Tech to solve post-Brexit customs woes doesn't exist yet, peers say [2]READ MORE

The UK formally left the European Union at the beginning of January 2020, when it entered a transition period during which very little changed in a practical sense, in terms of the movement of goods and people. That transition period comes to an end after 31 December 2020, and the deadline has passed during which the UK could have negotiated an extension.

The government is now in the middle of negotiating a new deal with the EU. If that is not in place by the end of the year, the UK is set to leave the union in a practical sense with no deal in place. In addition, it will not be able to access trade deals it currently uses by virtue of EU membership, including, for example, deals with Japan and Canada.

Whatever IT systems the UK government plans to build, they will need to cope with these uncertain eventualities.

The announcement by the chancellor of the duchy of Lancaster, Cabinet Office minister, Michael Gove, was accompanied by the launch of a [3]government advertising campaign , under the slogan: “UK’s new start/Let’s get going”.

Unfortunately, those wishing for a new start risk being condemned to repeat problems of the past, and in customs and borders IT, there are many.

Getting on bord(ers)

In 2015, [4]the UK spending watchdog National Audit Office pointed out the Home Office had spent at least £830m between 2003 and 2015 on an e-borders programmes but had failed to deliver the full vision. In that time it spent £150m on the settlement with Raytheon and £35m on legal costs ending the contract with the firm.

Among the programme's objectives was to replace the semaphore database, which has been running since 2004, and collects data from airline carriers about persons of interest and those who are on watch lists before they arrive at the border. In September last year, [5]the Home Office signed a £45m, 33-month contract extension with IBM to cover the Brexit period.

Replacement systems include Digital Services at the Border (DSAB). This was launched in 2016, but [6]a notice in April 2020 announced CACI as a new technical delivery partner for ongoing development capabilities, working across the present and future DSAB programme in a deal worth nearly £5m that was set to start in July 2020. The incumbent supplier was Scott Logic.

UK taxman outlines its CHIEF concerns for customs IT systems [7]READ MORE

The history of IT projects at HMRC don't inspire much more confidence. In October 2019, the National Audit Office said HMRC's proposal to replace its Customs Handling of Import and Export Freight (CHIEF) system with the Customs Declaration Service (CDS) in time for Brexit had been quietly dropped.

"HMRC's plan is to continue running CHIEF in parallel with CDS until they have migrated all traders to CDS. HMRC decided in January 2019 to use CHIEF as its primary customs system for EU trade in the event of no deal rather than CDS,” [8]it said .

At a time when there was still a chance of the UK leaving the EU without a deal on 31 October, [9]NAO head Gareth Davies said : “I am obliged to point out the work that still needs to be done, and the remaining risks in the short and longer term.”

Of course there was also another costly failure that would be remiss not to mention: [10]HMRC’s Aspire contract with Capgemini , which cost £7.9bn between July 2004 and March 2014, and about which [11]the NAO said : “HMRC was overly dependent on the technical capability of the Aspire suppliers between 2004 and 2012, which limited its ability to manage the contract commercially.”

When it comes to Brexit border and customs control, the government will indeed be hoping for a new start in terms of its IT contracting and project management.

* Greatest? Like the [12]track and trace app . ®

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[1] https://www.gov.uk/government/news/705-million-investment-for-gb-eu-border

[2] https://www.theregister.com/2018/09/20/tech_post_brexit_customs_government/

[3] https://www.youtube.com/watch?v=4aO-YTQ94jA

[4] https://www.theregister.com/2015/12/03/nao_slams_830m_eborders_it_project/

[5] https://www.theregister.com/2019/09/04/home_office_inks_45m_border_tech_extension_with_ibm/

[6] https://www.digitalmarketplace.service.gov.uk/digital-outcomes-and-specialists/opportunities/12277

[7] https://www.theregister.com/2018/07/12/hmrc_bosses_outline_chief_concerns_for_customs_it/

[8] https://www.nao.org.uk/wp-content/uploads/2019/10/The-UK-border-preparedness-for-EU-exit-October-2019.pdf

[9] https://www.theregister.com/2019/10/16/hmrc_and_defra_systems_pose_significant_risks_to_brexit_border_plans/

[10] https://www.theregister.com/2016/07/27/mps_reiterate_risks_of_mega_10bn_aspire_contract_overhaul/

[11] https://www.nao.org.uk/report/managing-replacing-aspire-contract/

[12] https://www.theregister.com/2020/06/19/uk_looks_to_apple_and/

[13] https://whitepapers.theregister.com/

HMRC systems to reduce the burden on traders

Warm Braw

Compared with, say, not creating the burden in the first place, this makes perfect sense.

It is a very humbling experience to make a multimillion-dollar mistake, but
it is also very memorable. I vividly recall the night we decided how to
organize the actual writing of external specifications for OS/360. The
manager of architecture, the manager of control program implementation, and
I were threshing out the plan, schedule, and division of responsibilities.
The architecture manager had 10 good men. He asserted that they
could write the specifications and do it right. It would take ten months,
three more than the schedule allowed.
The control program manager had 150 men. He asserted that they
could prepare the specifications, with the architecture team coordinating;
it would be well-done and practical, and he could do it on schedule.
Furthermore, if the architecture team did it, his 150 men would sit twiddling
their thumbs for ten months.
To this the architecture manager responded that if I gave the control
program team the responsibility, the result would not in fact be on time,
but would also be three months late, and of much lower quality. I did, and
it was. He was right on both counts. Moreover, the lack of conceptual
integrity made the system far more costly to build and change, and I would
estimate that it added a year to debugging time.
-- Frederick Brooks Jr., "The Mythical Man Month"