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A memo from the distant future... June 2022: The boss decides working from home isn't the new normal after all

(2020/06/19)


Date: June 1, 2022.

To: All staff

From: CEO of A Corporation That Said Remote Work Was The New Normal In June 2020

Team,

As what we now call the "foothills peak" of the COVID-19 pandemic approached in April 2020, our company quickly built work-from-home infrastructure that made it possible to continue business-as-close-to-normal-as-possible.

Our entire team stepped up and translated our culture into the virtual realm. Productivity remained high across all business units and departments. Innovation continued apace. Team spirit swelled. Costs shrank. So did our CO 2 footprint. Many of you told me your waistlines did likewise as cutting out commute times freed you for more physical activity.

So in June 2020 we announced that work from home would become our new normal.

Today, I write to let you know that era will end.

Here are the reasons why.

You're not afraid of layoffs any more... and that's made you complacent

When the economy was in free fall and layoffs were very much on the agenda, we all had great motivation to be our best in the virtual world. Since the "Himalaya" pandemic peak in mid-2021 and the arrival of the COVaccine, the economy has stabilised and we've seen that enthusiasm fall away.

A significant portion of you now report malfunctioning webcams or poor broadband performance that, mysteriously, means you are less active participants in virtual meetings.

Those are hard signals of disengagement our managers, as well as HR's machine-learning analytics, can spot easily and work to remedy. But our team leaders also tell us they miss soft signals that help them to understand your frustrations, or enthusiasms, or well-being. With 20 people each in tiny video windows, they struggle to pick up non-verbal cues that let them manage effectively.

Intergenerational lifestyle inequity

Among those non-verbal cues we miss on a video call is growing resentment at having your homes co-opted by work now that it is again safe to commute.

It turns out that those among us with dedicated home workspaces tend to be more advanced in their career or come from privileged backgrounds. Younger team members seldom have that luxury.

Emotionally bruised by the pandemic, months of social justice protests and then the horrors of the Biden inauguration massacre, our managers may not have been at their most empathetic of late. But they should have picked up that those of you who live in smaller homes often feel that long-term work from home means constant incursions into private spaces.

When two tribes go to war

Early in the pandemic, many nations made attendance at school optional, which quickly created an unfair burden on teachers who had to prepare lessons for classrooms and the virtual world.

We've been guilty of the same sin by making office attendance optional. The unintended consequence of that decision has been creating two tribes: one with access to all the infrastructure in the office and another working from home. A simple example is an A3 printer. Those of you in our offices designed documents to be seen on A3 paper. Those at home either dealt with smaller type or lots of scrolling. Some people straddled the two environments. Some teams fractured along lines of access to tech. And the only way to repair those fractures is to work together again.

Blunt instruments

The collaboration tools that got us through the worst of the crisis are not fit for purpose because most were designed as either an enabler of mobile work or occasional remote collaboration, but not to replace the kind of communication and collaboration that takes place in physical workspaces. We're stuck working within the limitations of those tools which tie us to scheduled interactions and discourage spontaneous encounters. That needs to change.

Big tech behaving badly

Technology companies have behaved badly. To be blunt, as soon as we asked for help building work-from-home infrastructure they knew they had a grip on some sensitive parts of our corporate anatomy and quickly started to squeeze. Prices rose fast. Licence terms became ever more onerous. Audits became so frequent we had to bulk up our compliance unit at a time the very few hires we've made were focused on finding revenue.

We've therefore joined the so-called Cloud Evaporation class-action lawsuit to seek redress from clouds that retrospectively changed their rules to make data egress ridiculously expensive, as part of an economy-wide push-back against predatory clouds.

Curse those old press releases

When the company was in hyper-growth mode and we opened new offices almost every month, our press releases contained a cookie-cutter statement that "we don't just pick office locations for price or convenience. We want to become good citizens in the communities we inhabit and nourish all aspects of neighborhood life."

Those words were cover for deals we cut with local government to get tax holidays or to have them build amenities that made those offices viable, in return for our commitment that you'd all be spending money in local cafes, dry cleaners and childcare centers, and perhaps even move to the area to provide a surge of property taxes.

Local governments are reminding us of those deals and demanding we either bring you and your spending back, or start paying tax retrospectively.

Pressure from pension funds

You may also have read about pension funds lobbying governments. Their beef is that real estate is one of their main investments and if that class of asset tanks, you can expect considerably smaller retirement incomes. Which in turn means governments have to provide more income support that they can't currently afford.

The political pain that would cause is enormous so we're basically being told that paying rent is a public good and we need to keep doing it to keep a big part of the financial system humming.

The weight of history

We've also been conscious that companies which allow working from home to meander without regular review perhaps coincidentally have a history of entering long-term decline. IBM [1]ended working from home in 2017 while it was already in decline. Yahoo ! [2]didn't pay enough attention to its work-from-home workforce.

I can't look you or any stakeholder in the eye and say I will do anything that would make our company the next Yahoo ! or IBM.

So I look forward to seeing you all back in the office this July 1. We've coated all surfaces with RedMenace, the miraculous virus-killing spray activated by Wi-Fi that China gave to the world to apologize for the plague. You'll find a bottle of hand sanitizer, a box of disposable masks, a guide to the expanded campus gym, and a 32-page waiver when you arrive.

Warm regards,

CEO of A Corporation That Said Remote Work Was The New Normal In June 2020. ®

Sponsored: [3]Modernizing Your .NET Application for Google Cloud Platform



[1] https://www.theregister.com/2017/02/09/ibm_workfromhome_cull_companywide/

[2] https://www.theregister.com/2014/06/30/flexible_working_now_law_for_all_of_uk/

[3] https://go.theregister.com/tl/1956/-8473/modernizing-your-net-application-for-google-cloud-platform?td=wptl1956

fnusnu

Will anyone remember what Yahoo was by 2022?

Will anyone remember what Yahoo was by 2022?

Teiwaz

They! will! if! you! ask! the question! a little! like! this!

Possibly also triggering PTSD.

Re: Will anyone remember what Yahoo was by 2022?

Anonymous Coward

*sigh*, it's:

They ! will ! if ! you ! ask ! the ! question ! a ! little ! like ! this !

New Normal?

Chris G

I don't agree necessarily with all the reasons in the article but I definitely think that WFH will not be the norm. There are too many problems with trying to manage such a system and much as I hate the term, team building which is important just won't happen as well between a team who see their. Colleagues as small images on a screen.

Human/management relationships, either good or bad also need genuine human contact not a remote face on a screen, never mind that many workers and managers will find ways to game remote working systems, resulting ultimately in poorer performance.

For those and many other reasons I doubt that the C19 related WHF culture will last much beyond the end of this pandemic.

Re: New Normal?

Outski

So how is that different from geographically dispersed teams? For example, on my team of 5 (plus two managers), I'm in Blighy, two are in New Jersey and one each in California and Chicago, with the two managers in NJ and Pittsburgh. We still have a pretty good team atmosphere particularly among us three older hands, yet all our communication is via phone, email, IM & VC, so it's not that different for us.

Re: New Normal?

Charlie Clark

Exceptions prove the rule.

Remote working some of the time is fine for some stuff, especially when a team already works well together. But it is far from suitable for everything. I'm freelance and generally work from home but, on big projects, I realise the importance of being with the team as much as possible and I think the researchs tends to back this up.

Re: New Normal?

eionmac

Here of course 'prove' is in its original sense of "test" as a proof mark on Gold items which pass assay.

Re: New Normal?

Gene Cash

Geographically dispersed teams suck balls. (edit: probably after it reaches about 2 dozen people - for really small groups it's fine)

You have to keep in mind which timezone someone is in, people miss important emails/slacks/IRCs/WTFs, and people end up forming cliques in each area, where the Switzerland group knows what's going on but doesn't realize the England/India/US groups haven't been fully informed.

Re: New Normal?

Anonymous Coward

In [1][email protected] situations, if the US is not fully aware of what other countries are doing it means that the NSA is asleep...

[1] https://www.theregister.com/cdn-cgi/l/email-protection

Re: New Normal?

ThatOne

> how is that different from geographically dispersed teams?

It heavily depends on what those teams are doing (their profession). Some tasks only require an update every now and then to make sure everyone is still in tune, while other tasks require almost constant interaction lest they lose all efficiency and productivity.

The critical factor is communication: If your task depends heavily on abstract, codified information (math, code), email might suffice. On the other hand, if group efficiency depends heavily on non-verbal communication, subtext and nuances, no HD video will ever be enough, you'll need the full person-to-person communication all humans have been trained for since childhood. Everything less than that and your team becomes a loose bunch of acquaintances.

Re: New Normal?

Chris G

You are hardly typical of the majority of workers.

Re: New Normal?

Doctor Syntax

"team building"

Ah, yes, those and other "motivational" events. I found them thoroughly demotivating, culminating in an episode that lead to enforced early retirement escape into freelance. I also found myself remembering those jobs a decade or more earlier where I ended up in circumstances that needed an armed escort and wondered what sort of screaming fit those team building wonk conducting the course would have had if they'd had to do that without going on a team building event with their new colleagues.

It's worth standing back and reflecting if an entire operating system - not just a kernel but all the additional layers up to and including applications - can be built by globally dispersed teams with just the leading lights getting together at annual conferences.

On a smaller scale I worked for a body shop that had staff scattered in ones and twos, maybe threes, in locations across London but arranged an after ours get-together once a month by putting a suitable sum behind the bar in a central London pub.

It's not sustainable concentrating employment into cities so large that the employees end up scattered across a few thousand square miles of countryside and it's certainly not sane to tell those employees that they should be walking or cycling to work.

It's time businesses and the government woke up to the fact that big businesses have so many employees that they end up living in idely dispersed areas and looking to other solutions than the big Head Office.

Look to a number of smaller offices dispersed closer to where people live and let them commute into their closest one. That could well end up with a "team" spread between multiple offices but with individual members working next to members of other "teams"; it might even turn out better for cohesiveness of the business as a while.

Government's role in this would be recognising that a considerable part of the country's environmental problems stem from a decades long planning policy that separates work places from living places. This mess has been planned - not deliberately but nevertheless planned. They need to look at how they plan to get out of it.

Re: New Normal?

ThatOne

> reflecting if an entire operating system - not just a kernel but all the additional layers up to and including applications - can be built by globally dispersed teams

AFAIK it did work for Linux, didn't it?

Re: New Normal?

logicalextreme

I think that was the point being made :)

Re: New Normal?

Chris G

Team building is not necessarily an event, those are usually not worth the money they cost in terms of having a better team at the end, though just having a break from work may be beneficial.

Team building is more often not the result of any pro active effort but a result of normal human bonding in the workplace often helped by good leadership and equally as often hindered by poor leadership.

In my opinion any manager who feels the need to do a team building course with his/her staff, has no real idea what a team is or how to lead it.

Perhaps leadership courses for manglers would be money better spent?

More Middle Manager insecurity

Steve Davies 3

Working from home means that many middle managers are doing very little. Their main occupation before CV-19 was:-

1) Going to Meeting after Meeting

2) Micromanaging their team. Making sure that they were not reading El Reg or andy NSFW sites while at work.

With less meetings or zoom/skype/teams/whatever calls and not being able to check if their people are posting here they are feeling rather redundant.

Getting the proles back into the office means that their job is safe for a few more days.

There are alternatives. Will companies be willing to adopt any of them?

Re: More Middle Manager insecurity

Franco

I have seen a rash of posts in LinkedIn over the last week or so from people complaining about micro-management even whilst WFH. Not being online in Teams/Skype/Zoom etc at the normal start time or not taking lunch/breaks at the usual time being some of the favourites.

I have also observed that the only requests I have seen for video calls rather than just audio on Teams etc are from more senior people, both in terms of rank and age.

Re: More Middle Manager insecurity

Steve Davies 3

Not being online in Teams/Skype/Zoom etc at the normal start time

Therein lies a big part of the problem. Middle Managers/PHB's wanting to transfer the Office to your Home and they want to be there with you, looking over your shoulder making sure that you aren't slacking/jerking off on company time.

They simply don't trust their teams to do the work to the agreed quality, timescales and spec.

Time to change the boss. Make sure that the words 'meet the new boss, same as the old boss' don't come true or you really will be 'fooled Again'.

Re: More Middle Manager insecurity

Anonymous Coward

Sadly my camera has failed to function since I collected my new laptop, could be a system fault, could be an incorrect BIOS setting, could be a bit of tape or could be all of the above and any other blocker I could put in. By now everyone knows my camera doesn't work and amazingly it makes absolutely no difference in meetings if they can see me picking my nose or not while listening to some Manager waffle on about blah blah blah

Re: More Middle Manager insecurity

sandman

Personally I don't want to shame my managers with my book collection behind me. All the Gary Larson cartoon books, every Asterix book, Sandman, etc. They just couldn't compete. ;-)

Re: More Middle Manager insecurity

Anonymous Coward

Even companies that have been doing this remote thing for a while can have a culture of "you're not green on Skype, you're clearly not working" ...

Re: More Middle Manager insecurity

You aint sin me, roit

It's the endless cycle of managers having "important" meetings with other managers - and human resources - self-perpetuating "work". Might keep them busy and make them look important but has no effect on the workers.

Now they are all too aware that we can't see them looking busy...

Once that bubble is burst you ask what they are actually good for - and the answer is "not much".

Re: More Middle Manager insecurity

Charlie Clark

Middle managers are there to act as a brake so that things can't run out of control.

Re: More Middle Manager insecurity

Doctor Syntax

In addition to realising they don't need big head offices businesses might also realise they don't need all those middle managers. Need to slim down the business for the New Normal? Keep the ones who do the work, get rid of the unproductive middle.

Yes the juniors are being dumped-on again

ciaran

I entirely agree with the proposition that the seniors in a company can find space in their homes to work from home comfortably.

When I was a junior I lived in a small apartment in Paris that was badly insulated, and I had a good lunch subsidised by the company.

So today if I was going to buy or rent I'd need an extra space for a real desk. 1 room appartments the world over will become unsellable.

There will be many unforseen impacts.

Personally I'm gaining weight, not loosing it. I used to cycle to work and eat tiny lunches...

Re: Yes the juniors are being dumped-on again

iron

I'm saving money and losing weight because I'm not spending it on travel, coffee and a huge lunch any more. I eat less and more frequently when I'm at home.

WFH is perfect for an antisocial hermit like me.

activated by Wi-Fi

Paul Herber

activated by 5G, surely.

Re: activated by Wi-Fi

Strahd Ivarius

But only if your core network is provided by the company that can not be named

Parody pastiche of the highest order

alex mcdonald

Bravo. I fully expect to see sizeable chunks of this in your leaked memo articles in 2022.

I think

Boris the Cockroach

this piece must have been written by a resentful and bitter BOFH, forced to prowl the empty and decaying offices while maintaining the IT infrastructure that makes working from home possible.

With no victims to relive the tensions of each day full of "my cam has stopped working" emails, he resorts into hacking the conference streams with video of the lusers activities during the previous evening and then watching the resulting bunfight..... but this brings no where near the satifaction of the open window above the carpark or the none appearance of the lift at the open lift doors.

Soon the effects of being the only person in the building begin their dreadful toll with our BOFH starting to build traps for unwary janitors, with the result the seemingly empty building starts getting a dire repution, only to be hurried past at a run, with salvation being the at the nearest pub.

But even that is infected with stories of the hagged and pasty faced spectre that appears at 3pm on a friday demanding drinks......

india?

eionmac

In my cousin's day as a banker some time ago. "working from home" meant a repatriation to UK from India to allow "breeding time" with wife, about every 3 years one got a 12 month 'at home". His last home period was in 1960s (12 years or so after partition) when he left to settle in Australia, with his very pretty local acquired wife.

Re: india?

Anonymous Coward

Hang on, are you saying your cousin had a wife stranded at home in the UK, with only very rare conjugal visits to keep the relationship going (for either of them), and then (perhaps not unsurprisingly) he found a new partner in India, seeing as he was, after all, living there for most of the time?

Probably the best for the cousin (I doubt that any long distance relationship could really survive such long periods of separation), but at the same time I can only hope that things ended well for the stranded original wife as well: perhaps, I hope, she had someone to attend to her garden regularly, in the absence of "the man of the house"?

Company culture matters

Fazal Majid

I suspect WFH can simply not be grafted onto a company culture not initially designed around it, unlike Automattic (makers of Wordpress), who sold their expensive San Francisco office a couple of years ago because no one was using it.

It could work out if love comes from two sides

naive

Having worked from home for 3 months, I noticed that it might be worth to accept a little pay cut when allowed to WFH, since it saves considerable amounts of money.

No gas bills, less car wear implying potential maintenance costs, things can be combined more easily.

WFH maybe different for other people, but as a society we would benefit if we stopped spending significant amounts of time just to commute to work.

Giving employees the legal right to WFH, in case the profession allows it, would be an intelligent way to reduce CO2 emissions.

And if this generation is not able to shed the idea. " if you are not there, you don't work", I am sure the next one will.

Re: It could work out if love comes from two sides

ThatOne

> WFH maybe different for other people

Well, there are professions which can't WFH (like medical professions, construction workers, cooks, bus/truck/taxi drivers, store employees, etc.). The only professions really able to work from home are those doing abstract things using computers, which might be a huge majority here at El Reg, but actually are a vanishingly small part in the world as a whole. Some other professions can function at reduced efficiency in a WFH environment (schools come to mind), but a majority of professions require you leave your home.

My point is this is a very localized problem, only affecting our small subset of professions. Most workers can't reasonably WFH.

Serendipitous

logicalextreme

I was just now trying to find statistics on how many people could feasibly work from home in the UK (not had much success).

You have to wonder how much harder some countries have been hit by the pandemic as a result of unnecessary office work. That would be a bastard to try and estimate, but it can't have not played a part.

Unfortunately I can see counterarguments running along the lines of less offices = less need for shops, cafés, lunch places, pubs = worse for "the economy", spewed from the same mouths that waffle on about "creating jobs" as if creating more work for the sake of it is a good thing.

EDIT: yep, counterargument present and correct in the letter.

Re: Serendipitous

ThatOne

> as if creating more work for the sake of it is a good thing

It is - That's how a nation makes money! If 1 working citizen earns you $1, then 50 million working citizens are worth a $50 million...

Executive double-speak

Anonymous Coward

Had an all-hands call this week. Question about WFH came up. The executive said our metrics indicate people are being more productive than before. To avoid over-working the employees, they are expediting the return to the office.

If the employee is okay with it (not everyone is), and the company gets more productivity, and the company can save office space....what it the problem??? Oh, right. The problem is management 'managing' by counting butts in chairs, not by looking at productivity. They are worried if there is too much WFH that their expensive MBC* degree will not be needed.

The fact of the matter is... When commute time is factored in, the employee is actually putting LESS of their personal time in to work. That gives a bit more to the employer, and everyone comes out ahead.

* Masters of Butt Counting

cornetman

That was a good read: well thought out and insightful as well as laugh out loud funny in places. :)

I'm one of the few people in our company that *hated* working from home and still do. Too many distractions at home (including the rather annoying cat) which is a problem for me because I am easily distracted. Partly because the schools are out, the vast majority of our dev team are working from home and they prefer that in the main. That means the office is quiet and practically empty: perfect for me.

We had moved to the dreaded open plan organisation some years ago. I do certainly miss my little cube, with a space to put up my big white board with which I used to do most of my thinking.

I wonder sometimes if manglement really understand what developer need to get work done. They seem to try to thwart us at every opportunity.

One could not be a successful scientist without realizing that, in contrast
to the popular conception supported by newspapers and mothers of scientists,
a goodly number of scientists are not only narrow-minded and dull, but also
just stupid.
-- J. D. Watson, "The Double Helix"