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Microsoft's own operating system should finally start working on its own hardware ... 'in the coming weeks'

(2020/06/10)


Lurking within the epic patch dump offloaded on Windows 10 2004 users last night came the news that Surface Pro 7 and Surface Laptop 3 owners have been waiting for: fixes for glitches.

The unexpected restarts and errors afflicting Always On, Always Connected devices have been rectified as part of [1]KB4557957 .

Not that the support article for the 9 June emission of fixes for Microsoft's latest edition of its flagship OS makes any mention of it. You have to turn to the [2]Windows 10 health dashboard for the revelation that the safeguard hold on the devices will be lifted in "the coming weeks."

So a bit longer to wait then.

The Surface Pro 7 and Laptop 3 devices are not the only ones blocked from receiving the May 2020 update. One Register reader has been in touch to say that his i7 Surface Pro 6 was on the receiving end of the dread from Windows Update: "The Windows 10 May 2020 Update is on its way. We're offering this update to compatible devices, but your device isn't quite ready for it".

Another reader possessed of a variety of Intel and AMD-based gear, Frank Reitz, noted that the published issues in the health dashboard didn't apply to his hardware, and yet Windows 10 2004 was still blocked. "Is this a Microsoft virtual release of 2004," he remarked, "that the vast majority of Windows 10 users can't access?"

Issues cropping up on non-Microsoft hardware are understandable, but quite why its own Surface gear should choke remains a mystery. Social media is jam-packed with the company's staffers loyally waving their devices around; surely at least a couple must enjoy tinkering with a preview build?

We contacted Microsoft to find out why, after spending more than a year in testing, it had managed to emit a version of Windows that was blocked on its own most recent devices. The company has yet to reply. ®

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[1] https://support.microsoft.com/en-gb/help/4557957/windows-10-update-kb4557957

[2] https://docs.microsoft.com/en-us/windows/release-information/status-windows-10-2004#421msgdesc

[3] https://go.theregister.com/tl/1956/-8470/taking-the-cloud-native-approach-with-microservices?td=wptl1956

Sums up Microsoft's quality control

anthonyhegedus

It's a huge embarrassment to have their own software fail with their own hardware. Clearly the quality of their code sucks, and either the quality control is terrible, or they just don't care. Or both.

The Tao of heaven is like the bending of a bow.
The high is lowered, and the low is raised.
If the string is too long, it is shortened;
If there is not enough, it is made longer.

The Tao of heaven is to take from those who have too much and give to those who do not have enough.
Man's way is different.
He takes from those who do not have enough and give to those who already have too much.
What man has more than enough and gives it to the world?
Only the man of Tao.

Therefore the sage works without recognition.
He achieves what has to be done without dwelling on it.
He does not try to show his knowledge.