From off-prem to just off: IBM cloud goes down planet-wide so hard even the status page isn't working
(2020/06/09)
- Reference: 1591746456
- News link: https://www.theregister.co.uk/2020/06/09/ibm_cloud_outage/
- Source link:
IBM’s cloud has gone down hard across the world.
We’d love to tell you just how hard the service has hit the dirt, but even the Big Blue status page is intermittently unavailable:
[1]
IBM Cloud status page ... Click to enlarge
Your humble hack has an IBM Cloud account, and when attempting to login in the hope that a customer-facing page could offer some information, he saw only the following error message:
[2]
Click to enlarge
IBM’s social feeds are silent on the outage at the time of writing.
One Australian IBM Cloud user told us that the outage has run for at least two hours, and means he is unable to deliver business services that customers depend on as they start their days. The breakdown is said to be global.
Clients are mad as hell because the blunder appears to have hit after business hours on the east coast of America, and IBM has not been responsive.
[3]@IBMcloud we understand networking is a complicated thing and sometimes 'shit happens'. But in some parts of the world is really late, and there's people on duty after hours so... a short briefing message would be much appreciated, because right now this is what i'm visioning [4]pic.twitter.com/8SreDv73sB — mani (@spiralpain) [5]June 9, 2020
All my customers impacted globally.. not sure how will I be able to convince them to host their applications on [6]@ibmcloud again ? 40 Minutes.. hard down. .even their status page is intermittently unavailable... — Constable सत्यान्वेशी !!!!! (@GoFindTheTruth) [7]June 9, 2020
The Register has asked IBM to explain the outage, and we will update this story if and when more information becomes available. ®
Sponsored: [8]The Forrester Wave™: Streaming Analytics, Q3 2019
[1] https://regmedia.co.uk/2020/06/09/ibm_cloud_status.jpg
[2] https://regmedia.co.uk/2020/06/09/ibm_cloud_down_2.jpg
[3] https://twitter.com/IBMcloud?ref_src=twsrc%5Etfw
[4] https://t.co/8SreDv73sB
[5] https://twitter.com/spiralpain/status/1270493666281508864?ref_src=twsrc%5Etfw
[6] https://twitter.com/IBMcloud?ref_src=twsrc%5Etfw
[7] https://twitter.com/GoFindTheTruth/status/1270493678272942081?ref_src=twsrc%5Etfw
[8] https://go.theregister.com/tl/1956/-8460/the-forrester-wave-streaming-analytics-q3-2019?td=wptl1956
We’d love to tell you just how hard the service has hit the dirt, but even the Big Blue status page is intermittently unavailable:
[1]
IBM Cloud status page ... Click to enlarge
Your humble hack has an IBM Cloud account, and when attempting to login in the hope that a customer-facing page could offer some information, he saw only the following error message:
[2]
Click to enlarge
IBM’s social feeds are silent on the outage at the time of writing.
One Australian IBM Cloud user told us that the outage has run for at least two hours, and means he is unable to deliver business services that customers depend on as they start their days. The breakdown is said to be global.
Clients are mad as hell because the blunder appears to have hit after business hours on the east coast of America, and IBM has not been responsive.
[3]@IBMcloud we understand networking is a complicated thing and sometimes 'shit happens'. But in some parts of the world is really late, and there's people on duty after hours so... a short briefing message would be much appreciated, because right now this is what i'm visioning [4]pic.twitter.com/8SreDv73sB — mani (@spiralpain) [5]June 9, 2020
All my customers impacted globally.. not sure how will I be able to convince them to host their applications on [6]@ibmcloud again ? 40 Minutes.. hard down. .even their status page is intermittently unavailable... — Constable सत्यान्वेशी !!!!! (@GoFindTheTruth) [7]June 9, 2020
The Register has asked IBM to explain the outage, and we will update this story if and when more information becomes available. ®
Sponsored: [8]The Forrester Wave™: Streaming Analytics, Q3 2019
[1] https://regmedia.co.uk/2020/06/09/ibm_cloud_status.jpg
[2] https://regmedia.co.uk/2020/06/09/ibm_cloud_down_2.jpg
[3] https://twitter.com/IBMcloud?ref_src=twsrc%5Etfw
[4] https://t.co/8SreDv73sB
[5] https://twitter.com/spiralpain/status/1270493666281508864?ref_src=twsrc%5Etfw
[6] https://twitter.com/IBMcloud?ref_src=twsrc%5Etfw
[7] https://twitter.com/GoFindTheTruth/status/1270493678272942081?ref_src=twsrc%5Etfw
[8] https://go.theregister.com/tl/1956/-8460/the-forrester-wave-streaming-analytics-q3-2019?td=wptl1956
Notes down globally
It has also taken out Notes globally for IBM users regardless of whether we use the web or Notes application. At least I don't have to put up with more emails from HR asking me 'How are we doing?' or "How are you feeling?'
Our account team told us if we need to email the customer to use a customer provided email (if you have one) but make sure no IBM Confidential material is transferred using said accounts.