Black horse down: UK banking giant Lloyds suffers an online wobble
(2020/06/01)
- Reference: 1591011733
- News link: https://www.theregister.co.uk/2020/06/01/lloyds_down/
- Source link:
UK retail banking giant Lloyds Banking Group's online services have rung in June with a wobble.
Problems appear to have started at around 11:30am UK time when customers seeking an online experience found themselves rudely ejected from the bank's web orifice with that classic: "We are sorry an error has occurred, please try again later."
We're not entirely sure if the bank is sorry for the error itself, or just that we spotted it (very much the approach taken by certain UK government ministers).
App users (in our case, the iOS version) were similarly thrown out, although with the slightly more worrying message: "Sorry we can't confirm whether this payment has been successful" after a mere login attempt.
We contacted Lloyds for its take on what was happening since its Twitter orifice seemed a little in the dark as customers complained (despite the evidence building up in its timeline).
There is error message on every log in attempt. tried ringing customer services 3 times and every time i have been cut off?? — Nankivells (@Nankivells1) [1]June 1, 2020
A spokesperson for Lloyds told The Register : "We know some of our customers are having issues with internet banking. We're sorry about this and we're working to have it back to normal soon."
Online services have become all the more important as customers opt to stay in rather than risk a visit to their local branch, and with payments due on the first of the month, the bank taking a lie-down on Monday is far from ideal. Customers attempting to contact its support lines have also encountered issues.
Lloyds has had its fair of outages over the years; things [2]fell over with a resounding crash as 2020 arrived. The company later [3]inked a deal with Microsoft to manage the group's desktops and devices.
The problem appears widespread, so don't take it personally if you've found yourself bereft of banking services. ®
* Tottering Infrastructure Thumps Some User Payments
[1] https://twitter.com/Nankivells1/status/1267413020684230656?ref_src=twsrc%5Etfw
[2] https://www.theregister.com/2020/01/02/lloyds_outage/
[3] https://www.theregister.com/2020/01/16/lloyds_microsoft_managed_desktop/
Problems appear to have started at around 11:30am UK time when customers seeking an online experience found themselves rudely ejected from the bank's web orifice with that classic: "We are sorry an error has occurred, please try again later."
We're not entirely sure if the bank is sorry for the error itself, or just that we spotted it (very much the approach taken by certain UK government ministers).
App users (in our case, the iOS version) were similarly thrown out, although with the slightly more worrying message: "Sorry we can't confirm whether this payment has been successful" after a mere login attempt.
We contacted Lloyds for its take on what was happening since its Twitter orifice seemed a little in the dark as customers complained (despite the evidence building up in its timeline).
There is error message on every log in attempt. tried ringing customer services 3 times and every time i have been cut off?? — Nankivells (@Nankivells1) [1]June 1, 2020
A spokesperson for Lloyds told The Register : "We know some of our customers are having issues with internet banking. We're sorry about this and we're working to have it back to normal soon."
Online services have become all the more important as customers opt to stay in rather than risk a visit to their local branch, and with payments due on the first of the month, the bank taking a lie-down on Monday is far from ideal. Customers attempting to contact its support lines have also encountered issues.
Lloyds has had its fair of outages over the years; things [2]fell over with a resounding crash as 2020 arrived. The company later [3]inked a deal with Microsoft to manage the group's desktops and devices.
The problem appears widespread, so don't take it personally if you've found yourself bereft of banking services. ®
* Tottering Infrastructure Thumps Some User Payments
[1] https://twitter.com/Nankivells1/status/1267413020684230656?ref_src=twsrc%5Etfw
[2] https://www.theregister.com/2020/01/02/lloyds_outage/
[3] https://www.theregister.com/2020/01/16/lloyds_microsoft_managed_desktop/
Halifax web site and Android app, too
Vlad The Impatient
Halifax services seem to be afected, too, both on the web and in Android.
All of LBG
It looks like it's affecting all of Lloyds Banking Group.
I get the same result with Halifax and MBNA as well...