Amazon To Pay $309 Million To US Shoppers In Settlement Over Returns (reuters.com)
(Tuesday January 27, 2026 @05:40PM (BeauHD)
from the refund-pending-since-2017 dept.)
- Reference: 0180667132
- News link: https://yro.slashdot.org/story/26/01/27/2148253/amazon-to-pay-309-million-to-us-shoppers-in-settlement-over-returns
- Source link: https://www.reuters.com/legal/government/amazon-pay-309-million-us-shoppers-settlement-over-returns-2026-01-26/
Amazon has [1]agreed to pay $309 million and provide additional remedies in a class-action settlement over claims that customers were wrongly denied refunds after returning items. Plaintiffs [2]say (PDF) the deal delivers over $1 billion in total value, including more than $600 million in refunds and operational changes. Reuters reports:
> Amazon denied any wrongdoing in agreeing to the settlement. "Following an internal review in 2025, we identified a small subset of returns where we issued a refund without the payment completing, or where we could not verify that the correct item had been sent back to us, so no refund had been issued," an Amazon spokesperson said, adding that the company had taken steps to resolve the issue.
>
> The lawsuit, filed in 2023, said Amazon caused "substantial unjustified monetary losses" for consumers who in some instances properly returned an item but were still charged for it. In a court filing, Amazon said customers accepted the terms of the company's return policies, including the possibility they would be recharged for failing to return the product within a specified time frame. The proposed settlement class covers U.S. purchasers of goods on Amazon from September 2017 who allegedly did not receive timely or correct refunds, or who were later charged despite returning items. Class members are expected to recover the full amount of any incorrectly denied refund or retrocharge, plus interest, the plaintiffs told the court.
[1] https://www.reuters.com/legal/government/amazon-pay-309-million-us-shoppers-settlement-over-returns-2026-01-26/
[2] https://fingfx.thomsonreuters.com/gfx/legaldocs/jnvwkodlevw/Amazon%20returns%20settlement%2020260123.pdf
> Amazon denied any wrongdoing in agreeing to the settlement. "Following an internal review in 2025, we identified a small subset of returns where we issued a refund without the payment completing, or where we could not verify that the correct item had been sent back to us, so no refund had been issued," an Amazon spokesperson said, adding that the company had taken steps to resolve the issue.
>
> The lawsuit, filed in 2023, said Amazon caused "substantial unjustified monetary losses" for consumers who in some instances properly returned an item but were still charged for it. In a court filing, Amazon said customers accepted the terms of the company's return policies, including the possibility they would be recharged for failing to return the product within a specified time frame. The proposed settlement class covers U.S. purchasers of goods on Amazon from September 2017 who allegedly did not receive timely or correct refunds, or who were later charged despite returning items. Class members are expected to recover the full amount of any incorrectly denied refund or retrocharge, plus interest, the plaintiffs told the court.
[1] https://www.reuters.com/legal/government/amazon-pay-309-million-us-shoppers-settlement-over-returns-2026-01-26/
[2] https://fingfx.thomsonreuters.com/gfx/legaldocs/jnvwkodlevw/Amazon%20returns%20settlement%2020260123.pdf
I just got my settlement (Score:2)
by Valgrus Thunderaxe ( 8769977 )
For a $0.005 coupon toward a free E-book!
Should be a sellers class action then!!! (Score:3)
My business sells on amazon and we routinely get returns from customers where items are stripped of their core parts, someone else's product, or just the package with the contents missing. Amazon does not care. They just ship it back to us and refund the customer.
Re: Should be a sellers class action then!!! (Score:2)
Iâ(TM)ve gotten the opposite where a supposedly new item was clearly used/broken/incomplete/wrong and when I send it back they give me a hassle for it like itâ(TM)s my fault they shipped me a piece of crap.