OpenAI and ServiceNow Strike Deal to Put AI Agents in Business Software (cnbc.com)
(Tuesday January 20, 2026 @10:30PM (BeauHD)
from the agentic-all-the-things dept.)
- Reference: 0180628204
- News link: https://slashdot.org/story/26/01/20/2234239/openai-and-servicenow-strike-deal-to-put-ai-agents-in-business-software
- Source link: https://www.cnbc.com/2026/01/20/servicenow-openai-ai-software-saas.html
According to the [1]Wall Street Journal , OpenAI and ServiceNow [2]signed a three-year deal to [3]embed AI agents directly into ServiceNow's enterprise workflows . CNBC reports:
> As part of the deal, ServiceNow will integrate GPT-5.2 into its enterprise workflow platform and create AI voice technology harnessing these models. "Bringing together our engineering teams and our respective technologies will drive faster value for customers and more intuitive ways of working with AI," said Amit Zavery, president, chief operating officer, and chief product officer at ServiceNow.
[1] https://www.wsj.com/articles/openai-and-servicenow-strike-deal-to-put-ai-agents-in-business-software-57d1da5c?mod=rss_Technology
[2] https://newsroom.servicenow.com/press-releases/details/2026/ServiceNow-and-OpenAI-collaborate-to-deepen-and-accelerate-enterprise-AI-outcomes/default.aspx
[3] https://www.cnbc.com/2026/01/20/servicenow-openai-ai-software-saas.html
> As part of the deal, ServiceNow will integrate GPT-5.2 into its enterprise workflow platform and create AI voice technology harnessing these models. "Bringing together our engineering teams and our respective technologies will drive faster value for customers and more intuitive ways of working with AI," said Amit Zavery, president, chief operating officer, and chief product officer at ServiceNow.
[1] https://www.wsj.com/articles/openai-and-servicenow-strike-deal-to-put-ai-agents-in-business-software-57d1da5c?mod=rss_Technology
[2] https://newsroom.servicenow.com/press-releases/details/2026/ServiceNow-and-OpenAI-collaborate-to-deepen-and-accelerate-enterprise-AI-outcomes/default.aspx
[3] https://www.cnbc.com/2026/01/20/servicenow-openai-ai-software-saas.html
Pay Per Guess not Per Answer nor Correct Predictio (Score:2)
by JakFrost ( 139885 )
ServiceNow will nickel-and-dime you to death with their SaaS Artificial Ignorance AI agents and charge you per each guess of the agent, not per answer or correct prediction. That's their business strategy from their chat agents and predictors.
Maybe they'll finally be able to analyze to real useful data and not the crap in their Task inherited tables shor_description (aka subject) fields and descriptions.
Re: (Score:2)
by Ritz_Just_Ritz ( 883997 )
100%. A highly transactional company that's just looking to make their annual uplift in service fees from their customers has found a way to keep their name in the news. Surely this AI integration is worth another 10-20% to you, right megacorp?
zzzzzzzzzz....
OH THANK GOD! (Score:3)
I was really, really worried for a second that there'd be some piece of software out there that didn't jump on the AI bandwagon. I AM SO RELIEVED!
Re: OH THANK GOD! (Score:2)
I'm somewhat concerned they're well embedded in a lot of systems that should have privacy enabled. The NHS in the UK uses them. The idea of a data hoover next to private records is concerning.
Re: OH THANK GOD! (Score:2)
Thing is transcription is basically solved with local low power models. There's zero excuse for a cloud based service there. If it helps doctors make less mistakes then awesome but it shouldn't put patient privacy at risk.