News: 0179850094

  ARM Give a man a fire and he's warm for a day, but set fire to him and he's warm for the rest of his life (Terry Pratchett, Jingo)

Smart Beds Malfunctioned During AWS Outage (msn.com)

(Wednesday October 22, 2025 @11:24AM (msmash) from the rude-awakenings dept.)


Early Monday, an Amazon Web Services outage [1]disrupted banks, games, and Peloton classes . Eight Sleep customers faced a different problem. Their internet-enabled mattresses [2]malfunctioned . People woke to beds locked in upright positions, excessive heat, flashing lights, and unexpected alarms. Matteo Franceschetti, the company's chief executive, apologized and said engineers were building an outage-proof mode. By Monday evening, all devices functioned again, though some experienced data processing delays. The mattresses adjust temperature between 55 and 110 degrees and elevate bodies into different positions. They activate soundscapes and vibrational alarms. The advanced models cost over $5,000. A yearly subscription of $199 to $399 is required for temperature controls.



[1] https://tech.slashdot.org/story/25/10/20/140248/aws-outage-takes-thousands-of-websites-offline-for-three-hours

[2] https://www.msn.com/en-us/technology/cloud-computing/smart-beds-flipped-out-during-the-aws-outage-and-so-did-their-sleepy-owners/ar-AA1OYol8



What am I getting for $5K? (Score:1)

by registrations_suck ( 1075251 )

For $5,000, I'd expect to have working temp controls. Otherwise, I may as well get some cheaper mattress.

I'm not one of you "fuck subscriptions" people, but in this case, honestly, what is the $5K buying? A subscription for temp controls might be reasonable if you're not already paying a ridiculous price for the product. If you're paying $5K for a mattress, it better be feature complete.

Re: (Score:2)

by cayenne8 ( 626475 )

Hell my first thought was "SMART BED....is this really a thing?"

I had to double check to make sure it wasn't April 1st.

Seriously, WTF would anyone need a bed hooked to the fucking internet?!?!?

Re: (Score:3)

by Alypius ( 3606369 )

So you can provide biometric data for free to the company you bought the bed from.

Re: (Score:2)

by sabbede ( 2678435 )

Some unusual form of an exhibitionism fetish?

Re: (Score:2)

by dbialac ( 320955 )

> Seriously, WTF would anyone need a bed hooked to the fucking internet?!?!?

See also refrigerators and Eskimos. Refrigerators and Eskimos, my friend.

Re: What am I getting for $5K? (Score:2)

by peragrin ( 659227 )

How about a temp regulating bed so in the winter it is a nice warm and on those extra hot summer nights it is nice and cool.

They need multiple sensors and such to regulate the beds temp vs your bed heat at the time.

What they donâ(TM)t need is an internet connection?

Re: (Score:2)

by Pezbian ( 1641885 )

If I'm paying $5000 for a mattress, it had better do a lot more than that.

Re: (Score:2)

by JaredOfEuropa ( 526365 )

Meh. Hästens mattresses start at around €10k, and their base model is about as comfortable as good run-of-the-mill mattresses (under €1000), and doesn't do anything other than being a mattress. Yet people are happy to pay €20k and up for these things, even if they have issues like getting hard and lumpy if you don't regularly "massage" them.

Re: (Score:2)

by sabbede ( 2678435 )

I'm having a hard time coming up with a situation where any subscription fee for exposing basic controls for the provided hardware would be reasonable. So far, "the bed itself is free", is the only one I can think of.

Re: (Score:2)

by fredrated ( 639554 )

Fur $5k I expect a robot for sex.

Scam (Score:5, Insightful)

by RobinH ( 124750 )

As a control systems engineer, putting the control loop through the cloud is absolutely ridiculous. Sure, make it so you can change the setting from your phone, assuming you know how to setup secure communication, but the control loop needs to be local. This is just dumb engineering.

Re: (Score:3)

by cruff ( 171569 )

Agreed, if the bed can heat to 110 F then that has the potential to do bodily harm. Seems like they failed to define a safe state for the bed.

Re: (Score:2)

by TWX ( 665546 )

I'm no control-systems engineer, but I provide support to those who are in that I work with device access rules and have had to account for BACnet traffic. I won't say that it's always fun doing things locally, but when the HVAC technicians have to go visit sites to try to fix Trane Ensemble controllers it's nice when they don't have to call Trane's support hotline for every stinkin' little thing.

I just wish that they'd call my team when they're swapping them out, when they put the new one up without telli

Re: (Score:2)

by TwistedGreen ( 80055 )

I'm sure it was built exactly to spec by the offshore development team.

Re: Scam (Score:2)

by i_ate_god ( 899684 )

How is this dumb engineering if the product made the company a lot of money?

Re: (Score:3)

by Junta ( 36770 )

Even worse, they have a local control loop, but they deliberately cripple it.

If the bed is 'on' (which is only allowed through their cloud connection), then you can locally adjust things fine. However it will refuse to do this if the internet hasn't approved the device to operate locally.

This 'enhancement' was added after people demanded local remote or buttons or *anything*. They implemented an earbud-style tap side of bed N number of times for adjusting temp or dismissing alarm.

So they know precisely what

Re: (Score:2)

by tlhIngan ( 30335 )

> As a control systems engineer, putting the control loop through the cloud is absolutely ridiculous. Sure, make it so you can change the setting from your phone, assuming you know how to setup secure communication, but the control loop needs to be local. This is just dumb engineering.

Dumb requirements, really, because an app on your phone and local networks are fine. But likely some sales droid or marketing droid required the ability to control your bed anywhere in the world - like you can be at work and the

Not dumb - deliberate (Score:2)

by Viol8 ( 599362 )

Its been engineered deliberately so it won't work without a net connection so they can charge a subscription model and possibly get user sleep data too.

The only dumb bit is on the part of the morons who parted with 4 figure sums to buy this thing from these grifters in the first place.

Re: (Score:2)

by AvitarX ( 172628 )

Also, the failure mode should probably be "bed" and not 110 degrees and upright.

Re: (Score:2)

by AmiMoJo ( 196126 )

That's why they put MBA's in charge of these things. For them "reliability" means that the revenue keeps rolling in. A minor blip like this costs them a mere press release, and is unlikely to dissuade anyone from buying one or renewing their subscription.

Software Engineering? (Score:2)

by bill_mcgonigle ( 4333 ) *

So the code was written by people who aren't familiar with the idea of "fail-safe"?

I might have gone to school for software engineering but I never equated it with building a bridge at 4000' over a canyon. Those are different things.

But none of my classmates would have thought about building a stack that fails into random or dangerous conditions. We always built from the ground up and verified states as new functionality was added with test evaluation of the possible error states.

And those classes were in

Re: (Score:2)

by omnichad ( 1198475 )

People actually forgot what failsafe means. It's not just contingencies within your code. It's expecting failure, and making sure that any possible failure has a safe result.

Re: (Score:2)

by TWX ( 665546 )

I did software QA testing around 25 years ago. There were around eight developers per one QA tester at this particular small company.

For whatever reason they decided to not take the BSD-licensed POP3 and SMTP implementations and instead rolled their own. I was able to break the POP3 daemon by sending legitimate commands from stale RFCs to it because the implementer wrote to exact current RFC only. He got mad when I demonstrated this because "it isn't part of RFC!" I retorted, "I don't care if it's part

Re: Software Engineering? (Score:2)

by Fons_de_spons ( 1311177 )

Hardware engineer here, we did safety critical components. It was always fun when somebody had to go through all the potential wire break combinations to check if it would not kill or hurt someone.

Sounds like the matress was made by software guys. They used a raspberry pi for the mattress, didn't they?

Re: (Score:3)

by Junta ( 36770 )

The code was written toward the purpose of forcing the users into a monthly subscription.

The goal was not to deliver the best user experience. To the extent they have tried to accommodate demands for local control, they have predicated it on having relatively recently been 'blessed' to let the user do that within the last few hours. That takes explicit effort to implement a local control loop and make sure it gets approval.

My wife insisted on it and we bought one when they were getting started and relative

You deserve it (Score:2)

by NewtonsLaw ( 409638 )

If you're stupid enough to buy a bed that goes berserk when the Net goes down then you deserve to wake up vertical and sweating!

Why on earth would such a contraption require cloud-based support for its core functionality?

This subscription-based model has gone way too far when, if the internet goes down or you don't pay your subscription, you can't even get a good night's sleep.

Smart beds? (Score:2)

by stealth_finger ( 1809752 )

Is there anything they won't cram an internet connection and shitty "features" into in order to ramp up the price? Never mind, I just read back over that and the answer is no isn't it? Thought so.

Someone else's computer (Score:2)

by TWX ( 665546 )

If "the cloud" is readily substituted as "someone else's computer", then it's no surprise that when your in-home consumer appliance malfunctions when the cloud someone else's computer that 'your' appliance relies upon crashes, is hacked, or becomes unreachable.

I'm tired of things being 'cloud' that don't need to be cloud. To be honest I wasn't even particularly happy with local devices using smartphones instead of their own controls, but I was sort of willing to tolerate it if the connectivity between said

Re: (Score:2)

by gweihir ( 88907 )

I like this one best: "A distributed system is a system where I cannot get work done because a machine I have never heard of is down." Apparently said by Leslie Lamport ca. 1990. Current s fuck. And people remain stupid.

Seems obvious. (Score:2)

by Pezbian ( 1641885 )

Your smart bed knows when you're fucking.

Re: (Score:2)

by TWX ( 665546 )

> Your smart bed knows when you're fucking.

You do realize that you've opened yourself up to a response along the lines of, "then your smart bed has never caught you in the act."

Re: (Score:2)

by supremebob ( 574732 )

Wow... This thing seems almost as obtrusive as that new smart toilet with a camera under the lid that analyzes your poo for health monitoring. Almost.

Re: (Score:1)

by registrations_suck ( 1075251 )

So do my neighbors.

Everything old is new again (Score:4, Informative)

by jacks smirking reven ( 909048 )

Much like tech companies constantly re-invent things like "a bus" here they decided to re-invent [1]The Craftmatic adjustable bed [youtube.com] a staple of TV commercials growing up.

[1] https://www.youtube.com/watch?v=euqZdwlTHWc

Re: (Score:2)

by jacks smirking reven ( 909048 )

Don't get me wrong, that bed looks comfy, I'd sleep in it but for $5k I could just as easily get a [1]Heavenly Bed [marriott.com]

[1] https://shop.marriott.com/brands/westin/mattresses/heavenly-bed-mattress/HB-124-01.html

Why does bed controls have to leave the LAN? (Score:2)

by chipperdog ( 169552 )

I saw this wondering why bed controls leave the LAN?

I mean, is there a reason for you to adjust your bed when you're away from home?

Something like Bluetooth comms with the bed to allow smartphone apps to control the bed sound better suited. Plus there should always be local controls, so on comm failure, you can still have some control of the bed.

But then I read this part:

> A yearly subscription of $199 to $399 is required for temperature controls

So you pay $5000 for a bed and you still don't own it.

Re: (Score:3)

by TWX ( 665546 )

My guess is that this started when they sat down in-committee (not a technical committee, mind you) and thought of ways to control their bed without having to spend the money on a full-featured control panel as part of the bed itself. They settled on the smartphone and decided that it thus had to have cloud connectivity, particularly when it was pointed out that if it uses the cloud, then they can charge for the features as a service instead.

Re: (Score:3)

by JaredOfEuropa ( 526365 )

Having a cloud that requires users to sign up also makes your company more valuable to potential buyers.

Re: (Score:3)

by Junta ( 36770 )

They have local controls on most recent models, *however* the controls will deactivate unless the cloud control has blessed the user in the last 24 hours. Before getting going, they'll talk to local phones without internet, but *only* for the end of getting the WIFI set up. They know exactly how to make local phone control work.

It was never about cost savings, it was always about a path to forced recurring revenue. They opened with early adopters not having to pay subscription fee, but still forcing them

Re: (Score:2)

by CubicleZombie ( 2590497 )

> Something like Bluetooth comms with the bed to allow smartphone apps to control the bed sound better suited.

I'd rather just have buttons.

Re: (Score:2)

by pooh666 ( 624584 )

A bluetooth connection can interface with the app, with no need for Cloud. Like others have said, malicious engineering.

Irrelevant (Score:3)

by burtosis ( 1124179 )

Yes, your $2000 smart bed may have catapulted to the fully upright position and started smoking but that’s irrelevant because you couldn’t get in your front door smart lock.

No problem (Score:2)

by nospam007 ( 722110 ) *

"A yearly subscription of $199 to $399 is required for temperature controls."

It's one day, so they'll get a 1-1.5$ refund.

Smart Bed? (Score:2)

by nightflameauto ( 6607976 )

A bed needs to do very few things, even in the exceptional cases of folks who can't sleep in a fully horizontal position.

1. Provide support for the body while laying down.

2. Perhaps adjust to various upright, legs up, head up, or other odd positions for certain individuals.

3. Provide heat or cooling for those who need specific temperatures to support their best sleep.

Anybody that feel for the scam of needing a "smart" bed to accomplish any of this shit is frankly getting what they deserve when the bed fre

Re: (Score:3)

by Junta ( 36770 )

Biggest problem is a company like eight sleep has the marketing. So if someone really wants a temperature controlled bed, it's hard to know what a credibly good one is. I *think* Chilipad is a good one, but it's a pretty pricey thing to evaluate and thanks to internet-everything, it's not like you can see for yourself.

But yeah, Eight sleep deserves every amount of bad press they can get for being such a douche company.

Just when you think... (Score:2)

by dskoll ( 99328 )

Just when you think you have seen the ultimate depths of human stupidity... something comes along proving you wrong.

Gee, pay $199 to $399/year for the privilege of accessing temperature controls. Or buy a $79 non-Internet-connected electric blanket. Hmm... tough choice...

Re: (Score:2)

by gweihir ( 88907 )

It is really fascinating. I am coming around to the insight that the average person literally (!) understands nothing.

Geez (Score:2)

by The-Ixian ( 168184 )

What happens when they reboot their home router or turn off the wifi at night?

Seems like there is something more to this story.

Ooops, consumers dumb. News at 11. (Score:2)

by gweihir ( 88907 )

I guess some people never have understood what the cloud is.

endothermal recalibration