Global Investors Position India as Anti-AI Play (indiadispatch.com)
- Reference: 0179816448
- News link: https://slashdot.org/story/25/10/17/197245/global-investors-position-india-as-anti-ai-play
- Source link: https://indiadispatch.com/p/india-the-global-anti-ai-play
HSBC analysts say global investors increasingly view India through the lens of AI economics and are positioning the world's most populous nation [1]as a global anti-AI play . India employs roughly 20 million people directly and indirectly in IT services. Services account for 55% of Indian gross domestic product. HSBC estimates digital AI agents cost approximately one-third as much as human agents for customer support and certain mid-office functions. Global tech giants will spend two trillion dollars on AI infrastructure between 2025 and 2030. India's AI Mission committed $1.25 billion over five years beginning March 2024.
[1] https://indiadispatch.com/p/india-the-global-anti-ai-play
The future (Score:1)
For decades, India's call centres stood as the tired cliche of globalization: cheap voices on bad connections reading from scripts. But global capital has turned, and irony has a long memory. As AIs battle humans for dominance, Indian customer service might become the best in the world. A strange inversion begins. What used to feel inefficient now feels alive. The hesitations, the small talk, the accents once mocked all become proof that someone real is listening. Machines will solve your problem instantly,
Re: The future (Score:1)
On top of that AI will allow them to have no accent, so that human service will be as expected in the US and Europe. This may enable them to continue to lead in this field.
Re: (Score:2)
I believe realtime localised accent filter is already in use.
Re: (Score:2)
That type of conversation tone modification seems a small prompt. I'd rather have that type of customer service experience with a text prompt rather than on the phone, which is where things feel inefficient. That's probably because the company took my money then made it hard to do anything to the service afterwards, hence why I'd be on the phone.
splendid ai (Score:1)
ai, what a marvel
They should double-down on no-AI strategy. (Score:1)
They should completely ban AI in schools and work... In a generation, they'll be the only nation with a literate population, and probably more technologically ahead of the stupid generation elsewhere.
In our world-view, who will be doing the thinking in 20 years? Or are we outsourcing that to AI too?
So the problem is India gets low hanging fruit (Score:1)
Really simple customer service jobs and the like have gone to India for ages for the cheap labor and relatively capable English speakers (and I do stress relatively).
Those are the first jobs AI is targeting. Simple customer service jobs like password resets or reading statements to people.
It's a pretty major problem for India because so much of their economy got tied up into it as they became the world's dirt cheap call centers.
The real problem we're going to have here is that as AI takes jobs th
Re: (Score:3)
Indian English is like American English, a fork of British English.