Passengers Sue Delta, United Over Windowless 'Window Seats' (courthousenews.com)
- Reference: 0178781004
- News link: https://yro.slashdot.org/story/25/08/20/1452208/passengers-sue-delta-united-over-windowless-window-seats
- Source link: https://www.courthousenews.com/passengers-sue-delta-united-over-windowless-window-seats/
> "Delta indicated to the plaintiff and class members that the particular seats they chose had a 'window'; even though Delta knew full well they did not," the plaintiffs taking on Delta said in an 18-page complaint filed in federal court in New York, accusing the airline of false advertising and deceptive business practices.
>
> Half of Delta's fleet of nearly 1,000 aircraft comprises Boeing 737s, Boeing 757s and Airbus A321s -- all of which have at least one wall-adjacent seat with no window, according to the plaintiffs. It's where vertical air conditioning riser ducts are located, making putting a window there impossible, the competing Alaska Airlines explains on its website. But unlike Alaska and others, the plaintiffs complain, Delta advertises the seats as having a window, offering them as a "window seat" option on its seat map during checkout.
[1] https://www.courthousenews.com/passengers-sue-delta-united-over-windowless-window-seats/
Slam dunk case (Score:4)
That's hilarious, how do you sell a “window seat” that's not next to a window horizontally? Any reasonable / normal person is going to understand that “window seat”, means if you turn your head to the left or right, you'll be looking at a window. I can guess some arguments they will try to make:
1. “Window seat” is a generic term for any seat wall adjacent, and as different aircraft configurations exist, we use “window seat” to denote that seat, since in most cases there will be a window present.
2. In our terms and conditions, on page 711, paragraph 4, sub-paragraph 2, clause 1 sub C, it clearly states: “The term “window seat” has no relation to, or baring on, a window being present.”, before selecting the seat they were notified to read the terms and condition.
3. “Window seat” qualifies if a window is located within the sight line of the passenger, where sight line is defined in such a way that it applies overly broad to everyone, even the blind.
4. On the map of the seats, we did not show a window being present.
And so on, but honestly, if you don't have a window right next to the seat, it's not a window seat.
seatguru (Score:3)
Always consult seatguru before booking...they have maps of the layouts for each plane for each carrier, and you can see the lemons....
Re: (Score:2)
Seatguru can be outdated and doesn't account for aircraft swaps. Sometimes airlines can change the airplane you are flying on a day or two out, which will mean a change in the seat layout. You might have a window seat with a window on a A321, and then they swap with a Boeing and you are SOL.
Pedantic (Score:1)
I'm sure they'll have to end up renaming it to "wall" seat, but few people are going to care. Its not like there's much to see out an airplane window anyways outside of takeoff and landing. Aisle seat is better anyways. No need to get the whole row out of their seats when you need to use the restroom.
Re: (Score:3)
I'm sure they'll have to end up renaming it to "wall" seat, but few people are going to care.
The Window is the whole justification for an extra cost on that seat, and the reason people would pay more for it.
Its not like there's much to see out an airplane window anyways outside of takeoff and landing.
Well the fact is there are times during the flight when you do get to see more. Or you can stare out the window for hours on end; it doesn't matter if there is nothing really to see -- you have more options
Re: Pedantic (Score:2)
The wall aisle is in Economy Plus. All the seats in that row cost extra.....though not always the same amount.
Re: (Score:1)
The wall seat, I had that once on a red eye, and it was the best economy seat for resting your head against something to sleep somewhat comfortably. The windows are too far to lean against.
Re: (Score:2)
Some people just like having windows, stop dictating what people should like or you get the Neckbeard Seat.
-5 overly blunt but truthful
Re: (Score:2)
How appropriate to give the guy who doen't want windows "the Neckbeard Seat."
Re: (Score:1)
do you mean "windows" or "Windows"?
Is there a Geek Airlines? Might be big in the bay area.
Re: (Score:2)
Agree with you statement, the problem is that seat cost more to be a window seat with no window. That is the problem.
Re: (Score:2)
> Agree with you statement, the problem is that seat cost more to be a window seat with no window. That is the problem.
Unless you are flying on the cheap tickets, the seat upgrades are for more space, not a window. Window is just a way airlines have said "by the airframe.'
Re: (Score:2)
I'm not aware of any airlines charging more for a window seat - typically they charge more for *seat selection* - and you can pick a window seat specifically. Most people will do this so as to not get stuck in the middle seat.
Higher prices are typically done for seats with more legroom or at different tiers, but never have I seen seats on the same row be prices differently.
Re: (Score:3)
There is not much to see for you during the flight. Others might actually like to see clouds and the ground below or even just the wings. When I was young(er) I used to be one of these people before age made me prefer aisle seats.
Re: (Score:2)
Found the airline CEO!
Re: (Score:2)
> Its not like there's much to see out an airplane window anyways outside of takeoff and landing. Aisle seat is better anyways. Aisle seat is better anyways. No need to get the whole row out of their seats when you need to use the restroom.
Spoken like a true aisle seater! LOL. I won't tell you to dislike the aisle seat, but I loathe them. I rarely ever need to get up during a flight, except for exceptionally long flights. I dislike dealing with all the people passing by, carts bumping into me, having to pass drinks to the rest of the row or have drinks passed over me, etc.. That said, if you've got a tiny bladder, PLEASE pick an aisle seat.
Also, I absolutely LOVE looking out the windows during flights. Clouds alone are freaking incredible! Gr