CFPB Sues America's Largest Banks For 'Allowing Fraud To Fester' on Zelle (nbcnews.com)
- Reference: 0175712811
- News link: https://slashdot.org/story/24/12/20/1851237/cfpb-sues-americas-largest-banks-for-allowing-fraud-to-fester-on-zelle
- Source link: https://www.nbcnews.com/business/business-news/cfpb-sues-bank-of-america-jpmorgan-wells-fargo-over-zelle-fraud-rcna185007
> According to the suit, which also targets Early Warning Services LLC, Zelle's official operator, Zelle users have lost more than $870 million over the network's seven-year existence [2]due to these alleged failures . "The nation's largest banks felt threatened by competing payment apps, so they rushed to put out Zelle," said CFPB Director Rohit Chopra in a statement. "By their failing to put in place proper safeguards, Zelle became a gold mine for fraudsters, while often leaving victims to fend for themselves."
>
> Among the charges:
> 1. Poor identity verification methods, which have allowed bad actors to quickly create accounts and target Zelle users.
> 2. Allowing repeat offenders to continue to gain access to the platform
> 3. Ignoring and failing to report instances of fraud
> 4. Failing to properly investigate consumer complaints
>
> The CFPB's suit seeks to change the platform's operations, as well as obtain a civil money penalty, that would be paid into the CFPB's victims relief fund.
[1] https://www.nbcnews.com/business/business-news/cfpb-sues-bank-of-america-jpmorgan-wells-fargo-over-zelle-fraud-rcna185007
[2] https://yro.slashdot.org/story/24/08/12/0324254/are-banks-doing-enough-to-protect-customers-from-zelle-scams-us-launches-federal-probe
And meanwhile... (Score:2)
...my wife has had nothing but trouble trying to send money to her daughter.
I make machines for glasswork and customers report difficulty when trying to pay.
It seems that legitimate users constantly face roadblocks while scammers run free
Re: (Score:2)
Ah, the good old days when we'd send checks. And you'd also let your parents know you were short of funds before you actually ran out. Later it changed so that my mom would run out (scams) and then ask for money and be annoyed that bank transfers weren't instant.
Security is bad enough as it is then... (Score:2)
Youve got these ridiculous apps with all your info in it that instantly transfers cash out of your secure bank account and the answer should be "absolutely not." I tried Venmo but within 48hrs was getting all kinds of spam emails and requests for payment with no explaination from the company. Fraud is impossible to prove whereas at least if someone walks into a bank with a bad check, you have a chance. Problem is with these government lawsuits, cheated consumers arnt getting a penny of it.
Re: (Score:2)
It is interesting what mobile banking has done. I have probably written more checks in the past five years than in the 15 before it.
The humble paper check has a lot of advantage in that banks and law enforcement alike generally take check fraud pretty seriously so someone likely will help you if something happens. With mobile banking now it is trivial to deposit most checks unless its for more money than you'd want to use something like zelle for anyway. - Endorse it appropriately, snap a few photos with
Re: (Score:2)
> You've got these ridiculous apps ...
I don't use it but will note that you can use Zelle from within your bank's online portal, so you don't have to use a banking app. And you must have either an actual bank account, or a pre-paid credit card, from a bank within the Zelle network to use this. Your other comments are spot-on...
I thought we were just doing this? (Score:2)
If Facebook, Google, and Amazon can create ppatforms rife with fraud from which they profit, why are we just stopping the banks from doingcthe same now? I thought this was just what capitalism has become.
Re: (Score:1)
This is what Capitalism has always done. It facilitates the upward movement of profits to the very few largest capital holders.
part of the whole "Mature markets" aka monopolist, gambit.
Re: (Score:1)
I think he needs the CFPB to be the bad cop so he can step in and offer the banks a better deal to make the problem go away...paid directly to himself!
Only use Zelle with people you know... (Score:2)
I literally only use Zelle with people I actually know. The idea of using it online to pay someone I don't know or to buy stuff with never remotely entered my mind. That's what credit cards are for.
Zelle is super useful if you want to send your friend $20 for gas but don't want to have to first go get the money and then drive it to your friend. May as well just get the gas and take that over. No thanks on either scenario when I can just Zelle my friend the $20 and be done with it.
If you are getting defraude
Great timing! (Score:1)
The minute Trump walks into the White House, this lawsuit will disappear like teenage Ivanka whenever daddy tried to catch her getting changed. I don't know what makes me angrier, Trump's naked corruption, or the soon-to-be-forgotten Democrats who clearly knew this was going on, and waited 'til 'way too late to act. I guess we're supposed to believe those scumbags actually intended to do something about the banks, but "oh, gosh darn, the Big Bad Republicans just wouldn't let us".
They all make me sick. A
Hmm ... (Score:2)
> 1. Poor identity verification methods, which have allowed bad actors to quickly create accounts and target Zelle users.
You must have an actual bank account, or a pre-paid credit card, from a bank within the Zelle network (in either case), so this item seems a little fishy.
Search: [1]bank account required for zelle [google.com]
[1] https://www.google.com/search?q=bank+account+required+for+zelle
Poor identity verification? (Score:2)
Do banks really have poor identity verification? Don't the fraudsters mostly use the infinite supply of useful idiots as money mules?
Re: Have no fear (Score:2, Offtopic)
There there now go back to sleep and stop worrying. President Trump will fix everything.
Re: (Score:1)
There there now go back to sleep and stop worrying. President Trump will fix everything.
You mean President Musk who has an interest in [1]removing the requirement [reuters.com] car manufacturers report when their cars are in accidents and their automated software was engaged. Or who wants to get rid of financial safeguards for people [2]through the CFPB [fastcompany.com]. It's why the CFPB is working to implement a regulation which puts restrictions on data brokers which track and collect personal data before Musk takes office.
[1] https://www.reuters.com/business/autos-transportation/trump-transition-recommends-scrapping-car-crash-reporting-requirement-opposed-by-2024-12-13/
[2] https://www.fastcompany.com/91237865/cfpb-trump-musk-delete-finalize-rules
Re: (Score:1)
> President Trump will fix everything.
And it'll all come down to the meaning of "fix" ...
Re: (Score:3)
Correction, he'll fix everything on DAY ONE. So we don't need to actually worry until day two.
Re: (Score:1)
> Once Musk comes into office this ridiculous agency will be done away with.
And don't worry. All these problems will go away once X gets banking features and becomes an “everything app” like WeChat in China. /s
Search: [1]musk X banking wechat [google.com]
[1] https://www.google.com/search?q=musk+X+banking+wechat