News: 0153851837

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Canon Sued For $5 Million For Disabling Scanner When Printer Runs Out of Ink (techspot.com)

(Monday October 18, 2021 @11:25AM (msmash) from the new-lows dept.)


[1]couchslug writes:

> Canon, best nown for manufacturing camera equipment and printers for business and home users, is being sued for [2]not allowing customers to use the scan or fax functions in multi-function devices if the ink runs out on numerous printer models. David Leacraft filed a class action lawsuit against Canon USA, alleging the company engaged in deceptive marketing and unjust enrichment practices.



[1] https://slashdot.org/~couchslug

[2] https://www.techspot.com/news/91790-canon-sued-5-million-disabling-scanner-when-printers.html



Printing - self-refill = massive ripoff (Score:2)

by GameboyRMH ( 1153867 )

If you must print, you must have a printer that lets you refill your own ink, officially or unofficially, or you're just getting egregiously ripped off at a level the home user should not attempt to sustain.

Re: (Score:2)

by jabuzz ( 182671 )

There are two rules of printing

1. You choose an inkjet printer and it is used so frequently a laser would have been cheaper

2. you choose an inkjet printer and it is used so infrequently that you waste all your ink cleaning the heads and a laser would have been cheaper.

I spent under 200GBP and have a multi function duplex colour networked laser printer with full PostScript interpreter. It doesn't do photos well, but I can go online and have genuine photo prints delivered to my door next day. If I am more imp

Re: (Score:2)

by Zarhan ( 415465 )

1. You choose an inkjet printer and it is used so frequently a laser would have been cheaper

There's at least one exception to this rule. Namely Epson Claria printers. I bought a PX720WD around five years ago or so. In total, I've went through about two full (black) ink cartridges and one of each color. I print stuff around once a month or so.

The whole point of the entire product line and inks was to compete with lasers with low-volume printing. The heads and nozzles have *never* gotten stuck with me. I have

Re: (Score:2)

by Ostracus ( 1354233 )

There's a lot of uses for [1]inkjet technology [wikipedia.org] beyond what laser can do. And yes applicable to a home user.

[1] https://en.wikipedia.org/wiki/Inkjet_technology#Applications

Re: (Score:2)

by bill_mcgonigle ( 4333 ) *

I so rarely use my inkjet, it's too expensive to use unless I need fine color control or additive inks.

I bought this printer:

[1]https://amzn.to/3BTBLdE [amzn.to]

when a color print job was quoted to me at more than what the printer cost (pre-pandemic it was cheaper) and refill it once or twice a year with recycled toner carts:

[2]https://amzn.to/3FX1Bju [amzn.to]

and it's cost effective enough that I don't worry about the per-page cost.

The previous iteration of this printer lasted me about 8 years which is good enough, s

[1] https://amzn.to/3BTBLdE

[2] https://amzn.to/3FX1Bju

Re: (Score:2)

by ip_vjl ( 410654 )

There isn't even a HUGE initial cost difference. I have a related, smaller capacity model (3170CDW) that I got from Staples for around $200 a few years ago.

It happily accepts the off-brand toner I've put in it with no perceptible loss in quality, does both PCL and PS printing, connects with standard CUPS drivers (so it basically works on anything with no need to install special drivers and no fear of it becoming unsupported with new OS releases). It acceptably prints photos in the context of a report, but i

Re: (Score:2)

by jenningsthecat ( 1525947 )

> If you must print, you must have a printer that lets you refill your own ink, officially or unofficially, or you're just getting egregiously ripped off at a level the home user should not attempt to sustain.

This wouldn't even be an issue if manufacturers and sellers all the way up and down the supply chain weren't allowed to externalize the true costs of what they're making and selling.

As it is, in addition to externalizing the costs of goods through de-facto subscriptions and planned obsolescence, they're also passing on the costs of environmental damage and non-renewable resources to the rest of the planet. Future generations will likely pay with their very lives for our current economy's excesses.

If we drov

Scanning = no ink needed = massive ripoff (Score:2)

by Geoffrey.landis ( 926948 )

> If you must print, you must have a printer that lets you refill your own ink, officially or unofficially, or you're just getting egregiously ripped off at a level the home user should not attempt to sustain.

The point here is that you should be able to scan regardless of whether the ink is full or empty, since scanning doesn't require ink.

Wiat... what? (Score:3)

by Tomahawk ( 1343 )

FFS -- How did this come about?

Please, someone, tell me this is a silly coding error, and not an actual decision made by an actual (??) human...

Re: (Score:2)

by ip_vjl ( 410654 )

I could see this going either way. It could be a conscious decision for a money grab, or it could just be a case of not having the features encapsulated enough. A fault from any one may create a blocking condition in their software until the fault is cleared.

Years ago, I got an all-in-one for free that was going to be thrown out because there was a problem with one of the print heads. I just wanted the paperport scanning functionality, but the print head fault completely blocked the device from doing anythi

Re: (Score:2)

by omnichad ( 1198475 )

Let's see if they issue any firmware updates. If it's a silly coding error, they would quickly correct it - at least for newer models that display the problem.

Re: (Score:1)

by 91degrees ( 207121 )

Many manufacturers do this, and have for some time. If they wanted to fix it, they could have done. Since they haven't, I think it's safe to say this is deliberate.

The actual product (Score:4, Insightful)

by RogueWarrior65 ( 678876 )

No, no, no. See, the product you're buying (renting) is the ink. The other stuff (the scanning/faxing features and the printer itself) is a bonus that you get for buying (renting) ink on a regular basis. Everyone else moved to the subscription business model so Canon is just following their lead.

Company motto: (Score:2)

by jm007 ( 746228 )

Company motto: "Let's make the customer's life unnecessarily difficult"

seriously, they had committee meetings to go over how they can implement strong arm tactics to the very hands that feed it

at what point is it extortion? like some movie trope "...pay up for some ink or the scanner gets it..."

fax you, Canon

If you don't need color printing often (Score:2)

by bobstreo ( 1320787 )

and you still need to print a lot, It's best to buy a laser printer.

There are plenty of cheap new, or cheap used printers, some of which don't even use proprietary cartridges, and almost never waste "ink" by having to clean themselves every few weeks or months. I think I saw some used laser printers for like $20.

I don't print much and I haven't even printed at the library (where I print anything I need) in about 5 years.

I still use my ancient printer/scanner/copier from about 15 years ago so scan to a file.

Re: (Score:2)

by UnknowingFool ( 672806 )

Sadly, I do not think it will be long before laser printers are also "upgraded" with this features. I have an old later printer myself; the problem I found is that software as no longer updated or maintained. After I had to reinstall Windows 10, I had trouble finding the drivers and scanning software. I had to reinstall Win 10 because MS decided the latest update could not use MBR and must use GPT even though was not presented as an option years ago when installed Win10.

Re: (Score:2)

by jarkus4 ( 1627895 )

I know it's a bit late, but you can "upgrade" your disk to GPT with a special tool mbr2gpt. I used it a few months ago and it worked fine, though I first had to "fix" my mbr with some other tool. Anyway google solved all my issues with this upgrade.

Re: (Score:2)

by Geoffrey.landis ( 926948 )

> and you still need to print a lot, It's best to buy a laser printer.

And if you don't need to print at all and are just planning to use the scanning capability, you should be able to just buy whatever's cheapest.

But that turns out not to be the case, since the scanning capability is turned off if the ink isn't there.

Aiming Low (Score:2)

by Thelasko ( 1196535 )

They're suing for only $5 million! This isn't the 1960's. A multinational corporation could find $5 million in the couch cushions of the C level suite!

They should at least sue for enough money to get everyone that owns one of these printers free ink.

Re: (Score:2)

by jenningsthecat ( 1525947 )

> They're suing for only $5 million! This isn't the 1960's. A multinational corporation could find $5 million in the couch cushions of the C level suite! They should at least sue for enough money to get everyone that owns one of these printers free ink.

Came here to say pretty much the same thing, except you didn't go far enough IMHO. I think it should have been "get everyone that owns one of these printers a free replacement printer of their choice from any manufacturer along with two years' worth of consumables . As I keep posting here, (and I sometimes get downmodded for it), we need to get imaginatively and outrageously serious when it comes to punishing these fuckers who abuse their power and position.

Re: (Score:2)

by Thelasko ( 1196535 )

I was trying to hint at the fact printer ink is so outrageously expensive that $5 million wouldn't come close to buying every plaintiff a single cartridge.

Yeah, I agree. The damage Canon is doing in the marketplace is orders of magnitude greater than $5 million, and there should be [1]punitive damages [wikipedia.org] on top of that.

[1] https://en.wikipedia.org/wiki/Punitive_damages

Re: (Score:2)

by classiclantern ( 2737961 )

It must be a misprint. Should say $5 Billion. I weighed the sponge at the bottom of my Canon inkjet before I threw it away. It weighed 28 ounces. I don't know what it weighed before it soaked-up all that ink but it still works out to $1200 of wasted ink.

Then I need to file because Brother does this too (Score:2)

by argStyopa ( 232550 )

Greedy motherfuckers.

Just sayin'

Can we add HP to the list? (Score:1)

by jrocco001 ( 8442031 )

I just tossed a $400 OfficeJet Pro printer that would not let me print in black and white while the black cartridge was full if any of the other three color cartridges were out, even if I selected the proper print preferences to use black ink only. And, they were constantly out, because every time you turned on the printer it would go into a lengthy self-test and print head alignment mode which just burned through the color inks. I literally never print in color, yet the damn color carts, at $40-$45 each

Re: (Score:1)

by jrocco001 ( 8442031 )

I'll add that I will never buy another HP printer again, especially now with their ink subscription model, which just puts their greed on display.

Re: (Score:2)

by omnichad ( 1198475 )

The printheads need to be primed constantly to keep ink from drying in the nozzles which would require throwing out the whole printer as the repair is usually not economical. This is by design. The cartridges are just so comically small and outrageously expensive that it runs the ink out within a year even with non-use. Leaving a cartridge empty and continuing to print equally runs the risk of damaging the printhead. Nevermind that they have a waste ink disposal sponge that if it fills up the printer st

Re: (Score:2)

by AcidFnTonic ( 791034 )

The real reason is hidden tracking dots that you cannot see with the naked eye are printed to track anything you do back to your printer/serial/warrantycard.

So you cannot print in black and white when color is out because little secret faint yellow dots are printed like a barcode to track you and if those are out then the ability to track you is lost which means your ability to print is no longer permitted.

Their tracking > your right to print.

Re: (Score:2)

by jabuzz ( 182671 )

You purchased an inkjet printer but only wanted to do black and white printing. That is about the dumbest stupidest thing you can possibly do in the world of printing. If you only want to print in black and white then you should *ONLY* be considering a laser printer. There are literally no exceptions to this rule.

There is a local sailing club to which I donated my LaserJet 5L over a decade ago still going fine. The thing is 25 years old now and does a few sheets a week. Note I did replace the rollers and pi

I refuse to own multi-function home printers (Score:2)

by wwphx ( 225607 )

and advise anyone in earshot against them because of this. I also advise anyone against HP inkjet devices because of their seemingly mandatory subscription plans. I've had an Epson desktop scanner for years and a B&W Samsung laser - before HP bought them for a few years. I got stung by a Canon multifunction, as a matter of fact, that did exactly what this lawsuit is about - ink ran out and it wouldn't let me scan. And that's when I went out and spent more on the scanner than that printer cost, and t

Re: (Score:2)

by UnknowingFool ( 672806 )

I have told all my friends for years not to buy inkjets. There are still a few who "need" color only not to really use color. If someone really needs color, I advise them on color laser. Sure they cost twice as much but they save that money easily in ink costs.

HP is at it again too (Score:2)

by DigressivePoser ( 5490334 )

Disabling the scanner part of a multifunctional device because it ran out of ink is beyond the pale. I hope they loose big.

Also beyond the pale is HP. Years ago they put DRM in their laser toner cartridges so they could block 3rd party cartridges. They got so much negative press they updated the firmware to allow 3rd party toner.

Now just recently, HP quietly re-enabled DRM via an automatic firmware update. To get 3rd party support back, you need to revert to a prior firmware and disable updates. You can

Re: (Score:1)

by WolphFang ( 1077109 )

Please don't diss Satan's cock like that.

How hard would it be to use OSS or hardware? (Score:2)

by bogaboga ( 793279 )

I have always been contemplating some form of movement that would end up in the creation of open source software/hardware for devices like these.

The Chinese could provision the hardware, we users download the software and completely tame these thieving companies as a result.

There's more complex opensource software out there saving lots of people headaches. This is one area that still needs to be "conquered."

Re: (Score:2)

by ArchieBunker ( 132337 )

HP doesn't even offer their shitty software as a stand alone package, it has to come from the Windows store. They do offer a stand alone driver package but its intentionally made difficult to use. It extracts the driver files somewhere and doesn't run any setup or open a readme. Turns out the files go into \windows\temp\$random_string which you can then point windows towards. No way in hell is this printer going to connect to the internet.

Ink-redible (Score:2)

by billybob2001 ( 234675 )

> Canon, best nown for manufacturing camera equipment and printers for business and home users...

Not enough ink for the 'k' in 'known' sadly.

Inkjets suck (Score:2)

by valnar ( 914809 )

You have to print frequently to keep the printheads and cartridges from drying out. And if you do print frequently, they cost way more than a color laser printer overall. So lose/lose. It's like owning a motorcycle with a carburetor that feeds upon the worst gas in existence. If you aren't going to ride it often, don't bother.

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Abscissas, some mantissas, modules, modes,
A root or two, a torus and a node:
The inverse of my verse, a null domain.
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