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Microsoft's Sinofsky saw Surface fail coming – then hit up Epstein for advice on exit

(2026/02/02)


Steven Sinofsky warned Microsoft that its flagship Surface was about to flop in public, then sought exit advice from Jeffrey Epstein as he negotiated his way out of Redmond.

These details appear in [1]newly released Department of Justice files linked to Epstein , which include emails showing the former Windows boss seeking advice on money, leverage, and what to do next after his abrupt 2012 exit.

RIP Windows RT: Microsoft murders ARM Surface, Nokia tablets [2]READ MORE

There's no suggestion of criminal behavior by Sinofsky. The exchanges with Epstein offer a rare glimpse at how a senior Microsoft executive sized up failure, and the cost of walking away from it.

The trigger was the [3]Surface RT , Microsoft's first real attempt to muscle into Apple's hardware turf. By November 2012, Sinofsky was warning internally that it was going sideways fast.

In an email to CEO Steve Ballmer and COO Kevin Turner, he said the device was "about to [4]catastrophically fail in a very public way," with sales tracking at roughly one-tenth of even the lowest expectations. Once the numbers escaped, he added, there would be no hiding it. "Word will get out very soon. There is no long term without this."

[5]

Nine days later, [6]Sinofsky was gone .

[7]

[8]

Months later, Sinofsky forwarded the same email chain to Jeffrey Epstein, pointing out that Microsoft had gone on to write off $900 million in unsold Surface inventory – more than it had originally planned.

What followed was a series of practical, unsentimental emails about money and constraints. Sinofsky sent Epstein his full retirement agreement, complaining that Microsoft was fixated on restrictive non-competes and reluctant to grant full vesting of stock awards. Unsure what leverage he still had, he asked outright. Epstein's answer was clear and repeated across messages: ask for $20 million and don't budge.

[9]

"Just repeat 20," Epstein advised. "Do not let [them] talk you down."

In the end, Sinofsky walked away with a retirement package worth about $14 million in stock. When details of the deal emerged months later, Epstein chimed in with a short note of his own: "You're welcome :)."

The emails also detail Sinofsky's unease about life after Microsoft. He floated the idea of working at Samsung, then immediately worried about being sued. Microsoft, he noted, had a long history of dragging former executives into court under the theory of "inevitable leakage of trade secrets," filing public, bruising, and professionally disabling cases even when defendants eventually prevailed.

[10]Former Microsoft Windows chief: I was right to kill the Start button

[11]Microsoft: That $900m Surface write-down is smarting

[12]Microsoft: Surface a failure? No, it made us STRONGER

[13]Why Teflon Ballmer had to go: He couldn't shift crud from Windows 8, Surface

"I have been part of a dozen lawsuits filed after Microsoft people went to competitors. It is nasty, public, and ultimately Microsoft prevailed in all of them," Sinofsky said. "Either the person backed down or ended up so tarnished they were ineffective."

Epstein offered to help smooth that path for a $1 million fee, suggesting he could manage internal politics and keep Ballmer from "trashing" Sinofsky in public. Sinofsky ultimately did not join Samsung.

[14]

Windows 8 is still Windows 8, and Surface RT remains an expensive mistake. The emails don't change that. What they do offer is a less polished view of how a senior Microsoft exit actually played out once things started going wrong. It was an executive calling a looming disaster, losing the argument, and then negotiating the terms of getting out, with advice from a fixer whose name now comes with baggage. ®

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[1] https://www.justice.gov/epstein

[2] https://www.theregister.com/2015/02/04/microsoft_stops_making_nokia_lumia_2520/

[3] https://www.theregister.com/2013/07/19/microsoft_q4_2013_earnings/

[4] https://www.theregister.com/2013/07/30/microsoft_surface_sales_disaster/

[5] https://pubads.g.doubleclick.net/gampad/jump?co=1&iu=/6978/reg_onprem/personaltech&sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&tile=2&c=2aYDYNaCBdMEen3oeUoj8ugAAAQM&t=ct%3Dns%26unitnum%3D2%26raptor%3Dcondor%26pos%3Dtop%26test%3D0

[6] https://www.theregister.com/2012/11/13/steve_sinofsky_exits_microsoft/

[7] https://pubads.g.doubleclick.net/gampad/jump?co=1&iu=/6978/reg_onprem/personaltech&sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&tile=4&c=44aYDYNaCBdMEen3oeUoj8ugAAAQM&t=ct%3Dns%26unitnum%3D4%26raptor%3Dfalcon%26pos%3Dmid%26test%3D0

[8] https://pubads.g.doubleclick.net/gampad/jump?co=1&iu=/6978/reg_onprem/personaltech&sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&tile=3&c=33aYDYNaCBdMEen3oeUoj8ugAAAQM&t=ct%3Dns%26unitnum%3D3%26raptor%3Deagle%26pos%3Dmid%26test%3D0

[9] https://pubads.g.doubleclick.net/gampad/jump?co=1&iu=/6978/reg_onprem/personaltech&sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&tile=4&c=44aYDYNaCBdMEen3oeUoj8ugAAAQM&t=ct%3Dns%26unitnum%3D4%26raptor%3Dfalcon%26pos%3Dmid%26test%3D0

[10] https://www.theregister.com/2013/05/31/sinofsky_no_regrets/

[11] https://www.theregister.com/2013/08/15/microsoft_surface_channel/

[12] https://www.theregister.com/2013/09/20/microsoft_device_plans/

[13] https://www.theregister.com/2013/08/27/ballmer_time_to_go/

[14] https://pubads.g.doubleclick.net/gampad/jump?co=1&iu=/6978/reg_onprem/personaltech&sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&tile=3&c=33aYDYNaCBdMEen3oeUoj8ugAAAQM&t=ct%3Dns%26unitnum%3D3%26raptor%3Deagle%26pos%3Dmid%26test%3D0

[15] https://whitepapers.theregister.com/



wolfetone

I missed this with all the talk of Gate's issues with his own anti-virus...

Citizen Advice

elsergiovolador

Such a helpful guy that Epstein was. Surely there was no other person on the planet to give retirement advice.

Do journalists think people were born yesterday?

Re: Citizen Advice

Kurgan

The most interesting part is when Epstein said he could do something to stop MS from attacking Sinofsky. Like blackmailing the top C-level people at MS who went to his sex parties, maybe.

Re: Citizen Advice

retiredFool

Noticed this also. And for only 1M he would "handle" it.

Re: Citizen Advice

Dan 55

Well, [1]his wife was mentored by Epstein after all.

And [2]on that bombshell it's time to end.

[1] https://www.rollingstone.com/culture/culture-features/jeffrey-epstein-bill-gates-connection-1206453/

[2] https://www.youtube.com/watch?v=lSspX-7jjEQ

Indicted

Anonymous Coward

Was Sinofsky held accountable for the failure or did he leave on his own accord? Was it his idea to come up with something like Surface or did upper management order him to implement the device?

The $14 million (plus the savings he had before his exit) he received would be a nice retirement package in any case.

Re: Indicted

bombastic bob

What about the negative impact of TIFKAM, Windows 'Ape' (8). Win-10-nic, the ads, the strongarming, the 2D FLATSO, yotta yotta - all Sinofsky's baby...

Re: Indicted

Wellyboot

There has to be a scapegoat to take the blame for expensive product failures, even when it's a 'me-too' lump that just shows how well thought out the Ipad competition was.

Re: Indicted

kmorwath

Especially, who came up with the whole RT bad idea and the "tablet" only UI for Windows 8?

Anyway, they are now pushing ARM only Surfaces to non-business users - which is another stupid idea as long as not enough Windows applications are compiled for ARM.

I liked Windows RT!

Steve Channell

My Lenovo Yoga with its nVidia Tigra ARM CPU was my go anywhere laptop that would run Office {outlook, word, powerpoint, Excel, onenote} and remote-desktop all day with a single charge, but I only bought it in a half-price sale. Like an iPad, you could browse the web on the go, but unlike an IPad, you could edit documents. I genuinely enjoyed a scam call that asked for a TeamViewer download - playing along until it failed to run. The "f_ck" from the scammer when it inevitably failed was fun.

Windows RT failed primarily because of price.

Give me $14 million...

Jason Bloomberg

... and you won't have to worry about who I'd be working for, can be assured I wouldn't be working for anyone.

I guess I missed out on the avarice and greed gene.

Re: Give me $14 million...

Kurgan

If your lifestyle requires $1M annually, you cannot retire on just $14M. It's quite simple.

QOTD:
"Of course there's no reason for it, it's just our policy."